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Stations results

        Period Period Period Period Period Period Period Period Period Period Period Period Period Total
        01 02 03 04 05 06 07 08 09 10 11 12 13  
  Service Quality Area (benchmark) Service Quality Indicator Weight                            
  Ambience (89%) Lighting - Working 10.00 0 0 9.39 9.90 9.84 9.83 9.83  9.82 9.87  9.86 9.78 9.73  9.80  9.80
  Lighting - Clean and in Good Condition 15.00 0 0 14.70 14.88 14.82 14.64 14.85 14.95 14.95 14.84 14.96 14.82 14.93  14.85
  Seating 25.00 0 0 25.00 24.04 22.74 23.46 23.65 21.79  23.49 24.77 23.46 23.22 23.31 23.32
  All Shelters/Canopies Fit for Purpose 25.00 0 0 24.03 23.48 22.67 23.55 23.44  23.37 22.95  23.13 22.52 23.21 22.46 23.13
  Landscaping and Vegetation 25.00 0 0 23.63 22.51 23.21 23.47 23.39 24.10 24.25 24.72 24.51 23.92 25.00 23.94
    Score 0 0 96.59 94.76 93.49 95.02  95.20  94.41  95.67  97.33 95.39 95.19 95.77  95.20
  Maintenance
(95%)
Winterisation 25.00 0 0 25.00 25.00 25.00 25.00 25.00 25.00  25.00  24.56 23.76  23.67 25.00 24.70
  Hazardous Damage 25.00 0 0 23.11 22.75 22.80 22.96 22.43 22.46 22.98 22.40 22.10 22.26 22.00 22.54
  Lifts and Escalators - Operational 25.00 0 0 24.38 23.53 24.02 24.11  25.00 23.53 25.00 23.21 25.00 24.22 21.25 23.74
  Cycle Storage 10.00 0 0 10.00 9.87 10.00 9.82 10.00 9.89  9.91 9.91 9.84  9.70 9.93 9.89
  Car Park 15.00 0 0 11.02 12.88 11.63 13.15 9.51 8.41  9.74 10.74 11.61  10.17 12.30 11.12
    Score 0 0 95.23 95.01 94.76 95.57  93.08  92.78  94.31 92.77 91.29 90.62 93.17  93.44
  Cleanliness
(85%)
Cleanliness 30.00 0 0 24.87 27.99 27.13 26.73  26.41 24.82  24.29 26.46 24.12  23.84 26.63 25.84
  Graffiti and Etching 20.00 0 0 19.09 19.07 19.12 18.98 19.27 19.30 19.10 19.44 19.45  18.89 19.71 19.22
  Litter 30.00 0 0 30.00 29.61 29.4 29.59 29.40 29.26  29.32 29.58 29.01 28.99 29.71 29.42
  Toilet Facilities 20.00 0 0 16.80 18.00 16.67 15.38 16.47 17.78  14.78 17.89 20.00 16.92 20.00 17.13
    Score 0 0 92.20 95.81 94.39 93.76  93.69  91.72  90.58 94.28 90.79  89.56 95.12 92.99
  Information
(90%)
CIS 30.00 0 0 27.84 25.92 26.15 27.95 25.20 24.24  28.00 27.45 26.61 26.68 28.29 26.77
  Help Point / Call for Aid 15.00 0 0 13.78 14.89 14.73 14.48 14.67 14.67 15.00 14.81 14.58 15.00 15.00 14.76
  Public Address 30.00 0 0 29.14 29.60 29.51 29.08 29.65 29.06 28.65  29.70 29.43  28.28 28.85 29.18
  Posters 5.00 0 0 14.77 14.81 14.76 14.85 14.70 14.47 13.53  13.20 11.47  12.74 12.90 13.78
  Poster Frames 5.00 0 0 4.18 4.26 4.02 4.20 3.55 3.64 4.70 4.29 4.24  4.31 4.16 4.15
  Signs 15.00 0 0 4.89 4.76 4.65 4.86 4.72 4.71  4.81  4.81 4.65 4.40 4.47 4.68
    Score 0 0 94.86 93.81 93.37 95.30  91.50  90.31  94.01  93.37 89.01 90.17  92.32 92.36
  Ticketing (96%) Ticket Buying Facilities 100.00 0 0 91.30 94.25 94.55 96.45 94.62  90.24 94.00 97.28 93.57  95.51 90.63 93.95
      Score 0 0 91.30 94.25 94.55 96.45 94.62  90.24  94.00 97.28 93.57  95.51  90.63  93.95
Train results

      Period Period Period Period Period Period Period Period Period Period Period Period Period Total
      01 02 03 04 05 06 07 08 09 10 11 12 13  
Service Quality Area (benchmark) Service Quality Indicator Weight                            
Cleanliness
(87%)
Exterior Cleanliness 10.00 0 0 0 9.81 0 0 9.51 8.86   9.17 9.39 8.35 8.07 9.35 9.02
Interior cleanliness 30.00 0 0 0 29.71 0 0 17.11 20.13 21.25 17.40  15.19 18.00 23.31 19.88
Litter 20.00 0 0 0 20 0 0 20.00 20.00  20.00  19.69  20.00 19.87  20.00 19.95
Toilet Cleanliness 10.00 0 0 0 10 0 0 8.73 7.54  7.94 7.93 7.50   8.38 8.91 8.24
Toilet Facilities 15.00 0 0 0 15 0 0 14.72 13.91  12.54  13.47  13.13 13.46 14.06 13.68
Graffiti 8.00 0 0 0 8 0 0 8.00 7.89  7.94  7.94 7.95 8.00 7.94 7.96
Etching 7.00 0 0 0 7 0 0 6.80 6.91  6.90  6.79 6.87 6.95 6.85 6.88
  Score 0 0 0 99.43 0 0 83.22   85.11 86.44 82.14 78.43  81.99 90.20  82.26
Ambience
(91%)
Lighting 50.00 0 0 0 47.14 0 0 45.42 45.30  45.14  45.42 46.20 43.67 47.48 45.66
Vehicle Interior Condition 50.00 0 0 0 50 0 0 47.18 48.32 49.31 49.24 50.00 49.00 49.64 49.06
  Score 0 0 0 97.13 0 0 92.61  93.62 94.44  94.66 96.20 92.67 97.12  94.72
Information
(94%)
Customer Information Displays 47.00 0 0 0 31.17 0 0 42.04 41.88  46.67 44.13 45.51 43.87 44.67 43.02
Public Address Audio System 47.00 0 0 0 37.51 0 0 43.36 45.42 45.04 42.69 46.70 44.81 46.32 44.26
Mobile Data Coverage 6.00 0 0 0 4.24 0 0 6.00 6.00  6.00 5.76 5.56 6.00 6.00 5.61
  Score 0 0 0 73.13 0 0 91.10  93.06  97.63 92.45 97.98 94.47  97.19  92.87