Service Quality Results

Stations results for Sunday 10th November 2019 to Saturday 7th December 2019

Stations Scores by Rail Period
Service Quality Area (Benchmark)	Service Quality Indicator	Weight	19/20-01	19/20-02	19/20-03	19/20-04	19/20-05	19/20-06	19/20-07	19/20-08	19/20-09	Total
Ambience (88%)	Lighting - Working	10.00%	8.95	8.46	9.33	8.77	8.10	9.38	8.45	9.59	9.57	9.01
	Lighting - Clean and in Good Condition	15.00%	14.69	14.63	14.69	14.56	14.73	14.85	14.85	14.72	14.81	14.71%
	Seating	25.00%	20.48	19.40	21.58	22.42	23.72	22.47	24.28	24.22	24.59	22.50%
	Shelter/Canopy	25.00%	21.54	23.08	21.75	22.11	23.42	23.55	23.18	23.32	23.50	22.76%
	Landscaping and Vegetation	25.00%	24.39	22.68	23.58	22.67	22.62	24.58	23.38	24.44	24.44	23.56%
	Score		90.60	88.98	91.10	90.85	93.52	93.62	95.52	96.33	96.87	92.02%
Maintenance (94%)	Winterisation	25.00%	24.25	25.00	25.00	25.00	25.00	25.00	25.00	24.92	25.00	24.92%
	Hazard	25.00%	20.73	20.85	22.13	21.63	22.72	23.10	22.01	22.71	20.90	21.38%
	Lifts and Escalators - Operational	25.00%	24.00	23.65	23.81	22.97	23.89	22.73	24.04	23.86	24.00	23.84%
	Cycle Storage	10.00%	9.87	9.60	9.92	9.52	9.83	10.00	10.00	10.00	10.00	9.84%
	Car Park	15.00%	12.07	12.45	13.54	12.78	12.84	13.09	13.86	12.68	13.21	12.94%
	Score		87.85	86.50	90.04	88.03	94.98	95.06	94.30	94.82	92.25	92.02%
Cleanliness (84%)	Cleanliness	30.00	24.34	22.85	24.28	22.99	24.77	26.65	26.87	26.14	24.33	24.60%
	Graffiti and Etching	20.00	17.60	18.55	18.43	17.58	18.62	19.70	18.73	19.00	18.24	18.40%
	Litter	30.00%	27.48	28.99	28.67	28.59	29.13	28.62	28.85	29.15	28.48	28.67%
	Toilet(s)	20.00%	16.13	18.00	18.40	14.67	17.24	17.00	14.55	17.00	18.00	16.72%
	Score		86.67	87.62	89.27	86.23	90.59	93.68	92.79	92.75	88.81	89.50%
Information (89%)	CIS	30.00%	27.82	26.95	25.43	26.33	26.32	29.06	26.82	26.00	26.36	26.70%
	Help Point	15.00%	9.80	9.02	9.72	10.49	7.38	9.92	10.08	7.37	6.27	8.92%
	Public Address	30.00%	26.93	28.54	28.54	28.19	29.87	28.55	27.58	29.54	28.06	28.35%
	Posters	5.00%	3.54	4.35	4.07	4.04	4.19	4.11	3.80	4.35	3.91	4.11%
	Poster Frames	5.00%	3.54	4.52	4.53	4.51	4.59	4.61	4.88	4.81	4.43	4.61%
	Signs	15.00%	13.28	12.91	12.95	13.43	14.54	13.78	14.89	14.34	14.30	13.81%
	Score		88.66	88.16	86.41	88.20	89.12	91.55	90.16	88.68	86.78	88.22%
Ticketing (96%)	Ticket Buying	100.00%	92.11	91.58	92.49	91.74	90.00	92.86	92.51	93.53	93.28	91.99%
	Score		92.11	91.58	92.49	91.74	90.00	92.86	92.51	93.53	93.28	91.99%

Train results for Sunday 10th November 2019 to Saturday 7th December 2019

Trains Scores by Rail Period
Service Quality Area	Service Quality Indicator	SQIWeight	19/20-01	19/20-02	19/20-03	19/20-04	19/20-05	19/20-06	19/20-07	19/20-08	19/20-09	Total
Cleanliness (86%)	Exterior Cleanliness	10.00%	8.89	8.67	8.61	8.34	9.11	7.37	8.53	9.02	9.01	8.65%
	Interior Cleanliness	30.00%	21.72	16.57	18.59	12.27	14.33	19.07	12.71	16.41	19.07	16.74%
	Litter	20.00%	19.43	19.54	19.60	19.12	19.96	19.68	19.10	19.75	19.31	19.50%
	Toilet Cleanliness	10.00%	7.27	7.51	7.45	6.77	6.37	6.52	6.32	7.49	6.86	6.98%
	Toilet Facilities	15.00%	12.05	11.43	12.96	11.78	12.28	12.35	12.68	12.63	12.53	12.35%
	Graffiti	8.00%	8.00	8.00	7.88	7.86	7.74	7.93	7.87	7.86	7.88	7.86%
	Etching	7.00%	6.47	6.79	6.87	6.83	6.87	6.92	6.89	6.84	6.98	6.89%
	Score		85.16	78.33	82.01	72.78	77.00	80.44	74.01	79.56	82.26	79.17%
Ambience (90%)	Lighting	50.00%	44.69	46.00	45.05	45.49	44.03	46.61	44.61	44.48	44.88	45.07%
	Vehicle Interior Condition	50.00%	46.20	46.63	47.83	43.29	46.87	47.41	47.40	48.51	48.49	47.03%
	Score		90.89	92.63	92.88	88.78	90.89	94.02	92.01	92.99	93.37	92.11%
Information (94%)	Customer Information Screens	47.00%	39.89	37.98	34.47	45.41	44.24	54.74	44.89	44.87	41.34	42.29%
	Public Address System	47.00%	43.00	44.49	46.32	46.34	44.79	46.82	45.30	45.86	46.50	45.53%
	Mobile Data Coverage	6.00%	6.00	6.00	4.89	6.00	6.00	5.86	5.84	4.79	4.42	5.36%
	Score		88.72	87.98	86.20	97.62	94.73	98.41	96.05	96.31	93.10	93.36%

Previous Periods