Stations results for Sunday 10th November 2019 to Saturday 7th December 2019
Stations Scores by Rail Period
Service Quality Area
(Benchmark)
Service Quality Indicator Weight 19/20-01 19/20-02 19/20-03 19/20-04 19/20-05 19/20-06 19/20-07 19/20-08 19/20-09 Total
Ambience (88%) Lighting - Working 10.00% 8.95 8.46 9.33 8.77 8.10 9.38 8.45 9.59 9.57 9.01
Lighting - Clean and in Good Condition 15.00% 14.69 14.63 14.69 14.56 14.73 14.85 14.85 14.72 14.81 14.71%
Seating 25.00% 20.48 19.40 21.58 22.42 23.72 22.47 24.28 24.22 24.59 22.50%
Shelter/Canopy 25.00% 21.54 23.08 21.75 22.11 23.42 23.55 23.18 23.32 23.50 22.76%
Landscaping and Vegetation 25.00% 24.39 22.68 23.58 22.67 22.62 24.58 23.38 24.44 24.44 23.56%
Score 90.60 88.98 91.10 90.85 93.52 93.62 95.52 96.33 96.87 92.02%
Maintenance (94%) Winterisation 25.00% 24.25 25.00 25.00 25.00 25.00 25.00 25.00 24.92 25.00 24.92%
Hazard 25.00% 20.73 20.85 22.13 21.63 22.72 23.10 22.01 22.71 20.90 21.38%
Lifts and Escalators - Operational 25.00% 24.00 23.65 23.81 22.97 23.89 22.73 24.04 23.86 24.00 23.84%
Cycle Storage 10.00% 9.87 9.60 9.92 9.52 9.83 10.00 10.00 10.00 10.00 9.84%
Car Park 15.00% 12.07 12.45 13.54 12.78 12.84 13.09 13.86 12.68 13.21 12.94%
Score 87.85 86.50 90.04 88.03 94.98 95.06 94.30 94.82 92.25 92.02%
Cleanliness (84%) Cleanliness 30.00 24.34 22.85 24.28 22.99 24.77 26.65 26.87 26.14 24.33 24.60%
Graffiti and Etching 20.00 17.60 18.55 18.43 17.58 18.62 19.70 18.73 19.00 18.24 18.40%
Litter 30.00% 27.4828.9928.6728.5929.1328.6228.8529.1528.48 28.67%
Toilet(s) 20.00% 16.1318.0018.4014.6717.2417.0014.5517.0018.00 16.72%
Score 86.6787.6289.2786.2390.5993.6892.7992.7588.81 89.50%
Information (89%) CIS 30.00% 27.8226.9525.4326.3326.3229.0626.8226.0026.36 26.70%
Help Point 15.00% 9.809.029.7210.497.389.9210.087.376.27 8.92%
Public Address 30.00% 26.9328.5428.5428.1929.8728.5527.5829.5428.06 28.35%
Posters 5.00% 3.544.354.074.044.194.113.804.353.91 4.11%
Poster Frames 5.00% 3.544.524.534.514.594.614.884.814.43 4.61%
Signs 15.00% 13.2812.9112.9513.4314.5413.7814.8914.3414.30 13.81%
Score 88.6688.1686.4188.2089.1291.5590.1688.6886.78 88.22%
Ticketing (96%) Ticket Buying 100.00% 92.1191.5892.4991.7490.0092.8692.5193.5393.28 91.99%
Score 92.1191.5892.4991.7490.0092.8692.5193.5393.28 91.99%

Train results for Sunday 10th November 2019 to Saturday 7th December 2019
Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 19/20-01 19/20-02 19/20-03 19/20-04 19/20-05 19/20-06 19/20-07 19/20-08 19/20-09 Total
Cleanliness (86%) Exterior Cleanliness 10.00% 8.898.678.618.349.117.378.539.029.01 8.65%
Interior Cleanliness 30.00% 21.7216.5718.5912.2714.3319.0712.7116.4119.07 16.74%
Litter 20.00% 19.4319.5419.6019.1219.9619.6819.1019.7519.31 19.50%
Toilet Cleanliness 10.00% 7.277.517.456.776.376.526.327.496.86 6.98%
Toilet Facilities 15.00% 12.0511.4312.9611.7812.2812.3512.6812.6312.53 12.35%
Graffiti 8.00% 8.008.007.887.867.747.937.877.867.88 7.86%
Etching 7.00% 6.476.796.876.836.876.926.896.846.98 6.89%
Score 85.1678.3382.0172.7877.0080.4474.0179.5682.26 79.17%
Ambience (90%) Lighting 50.00% 44.6946.0045.0545.4944.0346.6144.6144.4844.88 45.07%
Vehicle Interior Condition 50.00% 46.2046.6347.8343.2946.8747.4147.4048.5148.49 47.03%
Score 90.8992.6392.8888.7890.8994.0292.0192.9993.37 92.11%
Information (94%) Customer Information Screens 47.00% 39.8937.9834.4745.4144.2454.7444.8944.8741.34 42.29%
Public Address System 47.00% 43.0044.4946.3246.3444.7946.8245.3045.8646.50 45.53%
Mobile Data Coverage 6.00% 6.006.004.896.006.005.865.844.794.42 5.36%
Score 88.7287.9886.2097.6294.7398.4196.0596.3193.10 93.36%

Previous Periods