Stations results for Sunday 15th September 2019 to Saturday 12th October 2019
Stations Scores by Rail Period
Service Quality Area
(Benchmark)
Service Quality Indicator Weight 19/20-01 19/20-02 19/20-03 19/20-04 19/20-05 19/20-06 19/20-07 Total
Ambience (88%) Lighting - Working 10.00% 8.95% 8.46% 9.33% 8.68% 8.71% 8.10% 8.45% 8.72%
Lighting - Clean and in Good Condition 15.00% 14.69% 14.63% 14.69% 14.56% 14.70% 14.63% 14.85% 14.70%
Seating 25.00% 20.48% 19.40% 21.58% 22.45% 23.73% 22.22% 24.28% 22.12%
Shelter/Canopy 25.00% 21.54% 23.08% 21.75% 22.11% 23.42% 23.17% 23.18% 22.63%
Landscaping and Vegetation 25.00% 24.39% 22.68% 23.58% 22.70% 23.14% 24.18% 23.38% 23.38%
Score 90.60% 88.98% 91.10% 90.85% 93.52% 93.62% 95.52% 92.07%
Maintenance (94%) Winterisation 25.00% 24.25% 25.00% 25.00% 25.00% 25.00% 25.00% 25.00% 24.91%
Hazard 25.00% 20.73% 20.85% 22.13% 22.44% 22.74% 22.90% 22.01% 21.81%
Lifts and Escalators - Operational 25.00% 24.00% 23.65% 23.81% 22.97% 23.89% 23.15% 24.04% 23.82%
Cycle Storage 10.00% 9.87% 9.60% 9.92% 9.52% 9.83% 9.83% 10.00% 9.80%
Car Park 15.00% 12.07% 12.45% 13.54% 12.78% 12.84% 13.09% 13.86% 12.94%
Score 87.85% 86.50% 90.04% 88.03% 94.98% 95.06% 94.30% 91.59%
Cleanliness (84%) Cleanliness 30.00% 24.34% 22.85% 24.28% 22.87% 24.70% 26.60% 26.87% 24.45%
Graffiti and Etching 20.00% 17.60% 18.55% 18.43% 17.61% 18.63% 19.61% 18.73% 18.35%
Litter 30.00% 27.48% 28.99% 28.67% 28.60% 29.03% 28.36% 28.85% 28.63%
Toilet(s) 20.00% 16.13% 18.00% 18.40% 15.29% 17.24% 17.00% 14.55% 16.61%
Score 86.67% 87.62% 89.27% 86.17% 90.39% 93.00% 92.79% 89.20%
Information (89%) CIS 30.00% 27.82% 26.95% 25.43% 26.33% 26.32% 29.06% 26.82% 26.81%
Help Point 15.00% 9.80% 9.02% 9.72% 10.57% 7.34% 10.15% 10.08% 9.34%
Public Address 30.00% 26.93% 28.54% 28.54% 28.19% 29.87% 28.65% 27.58% 28.24%
Posters 5.00% 3.54% 4.35% 4.07% 4.04% 4.18% 4.14% 3.80% 4.09%
Poster Frames 5.00% 3.54% 4.52% 4.53% 4.51% 4.59% 4.62% 4.88% 4.60%
Signs 15.00% 13.28% 12.91% 12.95% 13.43% 14.54% 13.81% 14.89% 13.71%
Score 88.66% 88.16% 86.41% 88.20% 89.12% 91.55% 90.16% 88.02%
Ticketing (96%) Ticket Buying 100.00% 92.11% 91.58% 92.49% 91.74% 90.12% 91.35% 92.51% 91.51%
Score 92.11% 91.58% 92.49% 91.74% 91.52% 91.35% 91.71% 91.71%

Train results for Sunday 15th September 2019 to Saturday 12th October 2019
Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 19/20-01 19/20-02 19/20-03 19/20-04 19/20-05 19/20-06 19/20-07 Total
Cleanliness (86%) Exterior Cleanliness 10.00% 8.89% 8.67% 8.61% 8.34% 9.11% 7.37% 8.53% 8.53%
Interior Cleanliness 30.00% 21.72% 16.57% 18.59% 12.27% 14.33% 19.07% 12.71% 16.47%
Litter 20.00% 19.43% 19.54% 19.60% 19.12% 19.96% 19.68% 19.10% 19.49%
Toilet Cleanliness 10.00% 7.27% 7.51% 7.45% 6.77% 6.37% 6.52% 6.32% 6.92%
Toilet Facilities 15.00% 12.05% 11.43% 12.96% 11.78% 12.28% 12.35% 12.68% 12.26%
Graffiti 8.00% 8.00% 8.00% 7.88% 7.86% 7.74% 7.93% 7.87% 7.86%
Etching 7.00% 6.47% 6.79% 6.87% 6.83% 6.87% 6.92% 6.89% 6.88%
Score 85.16% 78.33% 82.01% 72.78% 77.00% 80.44% 74.01% 79.35%
Ambience (90%) Lighting 50.00% 44.69% 46.00% 45.05% 45.49% 44.03% 46.61% 44.61% 45.21%
Vehicle Interior Condition 50.00% 46.20% 46.63% 47.83% 43.29% 46.87% 47.41% 47.40% 46.52%
Score 90.89% 92.63% 92.88% 88.78% 90.89% 94.02% 92.01% 91.73%
Information (94%) Customer Information Screens 47.00% 39.89% 37.98% 34.47% 45.41% 44.24% 54.74% 44.89% 41.97%
Public Address System 47.00% 43.00% 44.49% 46.32% 46.34% 44.79% 46.82% 45.30% 54.30%
Mobile Data Coverage 6.00% 6.00% 6.00% 4.89% 6.00% 6.00% 5.86% 5.84% 5.75%
Score 88.72% 87.98% 86.20% 87.92% 94.73% 98.41% 96.05% 92.87%