Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 18/19-10 18/19-11 18/19-12 18/19-13 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.68% 19.78% 19.93% 19.85% 19.95% 19.89% 19.67%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83% 19.73% 19.65% 19.60% 19.73% 19.70% 19.77%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.60% 19.48% 19.49% 19.57% 19.63% 19.58% 19.46%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.67% 19.74% 19.70% 19.58% 19.71% 19.77% 19.62%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.56% 19.13% 19.64% 19.30% 19.28% 19.43% 19.57%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.33% 97.87% 98.39% 97.89% 98.29% 98.37% 98.10%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.63% 28.73% 28.91% 28.57% 28.71% 28.50% 28.45%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.85% 19.79% 19.85% 19.82% 19.85% 19.85% 19.81%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.43% 29.32% 29.35% 29.23% 29.25% 28.96% 29.17%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.52% 19.24% 19.19% 19.27% 18.64% 19.26% 19.43%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 97.43% 97.08% 97.30% 96.90% 96.45% 96.57% 96.86%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.65% 29.46% 29.48% 29.62% 29.34% 29.64% 29.58%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 14.25% 14.00% 14.11% 13.87% 13.86% 13.82% 13.80%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.92% 9.85% 9.91% 9.88% 9.93% 9.92% 9.89%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.93% 29.60% 30.00% 29.76% 29.96% 29.10% 29.83%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.76% 14.71% 14.91% 14.74% 14.90% 14.84% 14.78%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 98.50% 97.63% 98.40% 97.88% 98.00% 97.33% 97.89%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.69% 24.50% 24.52% 24.39% 24.51% 24.59% 24.50%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 24.34% 24.25% 24.23% 24.29% 24.14% 24.18% 24.10%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.53% 23.75% 25.00% 24.76% 25.00% 24.36% 24.29%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.92% 24.76% 25.00% 24.99% 24.95% 24.91% 24.96%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 98.48% 97.25% 98.75% 98.43% 98.61% 98.04% 97.86%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.83% 96.87% 99.81% 99.38% 98.74%
Score 15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.83% 96.87% 99.81% 99.38% 98.74%

Train results for Sunday 3rd March 2019 to Sunday 31st March 2019
Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 18/19-10 18/19-11 18/19-12 18/19-13 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 31.64% 32.03% 31.97% 31.88% 31.82% 31.79% 32.04%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.07% 32.28% 32.38% 32.17% 32.26% 32.59% 32.38%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.35% 32.75% 33.43% 33.24% 33.41% 32.92% 33.33%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 97.06% 97.05% 97.77% 97.29% 97.50% 97.30% 97.76%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.24% 9.58% 9.73% 9.81% 9.55% 9.15% 9.65%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.89% 19.91% 19.85% 19.84% 19.88% 19.87% 19.83%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.21% 29.55% 29.39% 28.92% 28.88% 29.20% 29.17%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.30% 19.57% 19.86% 19.90% 19.88% 19.81% 19.67%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.61% 19.72% 19.88% 19.76% 19.76% 19.86% 19.79%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 97.24% 98.33% 98.71% 98.21% 97.94% 97.89% 98.10%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.17% 46.63% 46.37% 43.75% 46.93% 47.00% 46.32%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00% 6.00% 6.00% 5.57% 6.00% 6.00% 5.99%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.98% 46.94% 46.98% 46.06% 46.71% 46.65% 46.80%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.15% 99.57% 99.35% 95.38% 99.64% 99.65% 99.11%