Stations results for Sunday 14th October 2018 to Saturday 10th November 2018
 Stations Scores by Rail Period                  
 Service Quality Area  Service Quality Indicator  SQI Weight  18/19-01  18/19-02  18/19-03  18/19-04  18/19-05  18/19-06  18/19-07  18/19-08  All
 Ambience  Landscaping 20.00%  19.87%  19.38%  19.12%  19.53%  19.60%  19.57%  19.60%  19.67%  19.55%
 Lighting 20.00%  19.79%  19.89%  19.77%  19.83%  19.85%  19.83%  19.85%  19.83%  19.83%
 Seating 20.00%  19.55%  19.63%  19.00%  19.35%  19.47%  19.25%  19.36%  19.60%  19.40%
 Shelter/Canopy 20.00%  19.72%  19.78%  19.56%  19.53%  19.58%  19.44%  19.41%  19.67%  19.57%
 Toilet(s) Operational - Fit for Use 20.00%  19.82%  19.87%  19.74%  19.74%  19.85%  19.61%  19.71%  19.56%  19.72%
 Score  98.75%  98.54%  97.18%  97.97%  98.36%  97.71%  97.91%  98.32%  98.08%
 Cleanliness  Cleanliness 30.00%  27.96%  28.55%  27.26% 28.68%  28.59% 28.04%  28.43%  28.64%  28.31%
 Graffiti 20.00%  19.81%  19.78%  19.75%  19.82% 19.85%  19.77% 19.77%  19.85%  19.80%
 Litter 30.00%  29.20%  29.15%  28.67%  29.32% 29.32%  28.88% 28.97%  29.42%  29.12%
 Toilet(s) 20.00%  19.64%  19.54%  19.68%  20.00% 19.84%  19.52% 19.38%  19.52%  19.63%
 Score  96.62%  97.02%  95.36%  97.82% 97.61%  96.21%  96.55%  97.43 %  96.86%
 Information  CIS 30.00%  29.82%  29.71%  29.12% 29.58%  29.66% 29.84%  29.56%  29.65%  29.63%
 Help Point 15.00%  13.29%  13.51%  13.42%  13.83% 13.69%  13.55% 13.93%  14.25%  13.72%
 Poster and Frames 10.00%  9.84%  9.92%  9.67%  9.89% 9.92%  9.92% 9.90%  9.92%  9.88%
 Public Address 30.00%  29.66%  29.83%  29.99%  29.88% 29.93%  29.96% 30.00%  29.93%  29.91%
 Signs 15.00%  14.61%  14.81%  14.49%  14.87% 14.86%  14.81% 14.82%  14.76%  14.77%
 Score  97.22%  97.77%  96.69%  98.06%  98.06%  98.08%  98.21%  98.50 %  97.90%
 Maintenance  Car and Cycle Parking 25.00%  24.53%  24.28%  24.32% 24.50%  24.69% 24.58%  24.35%  24.68%  24.51%
 Hazard 25.00%  23.74%  23.78%  23.25%  24.11% 24.25%  24.13% 24.17%  24.33%  24.03%
 Lift 25.00%  24.00%  23.86%  22.73%  23.49% 24.27%  24.75% 25.00%  24.52%  24.15%
 Winterisation 25.00%  25.00%  24.98%  24.98%  25.00% 25.00%  24.99% 25.00%  24.92%  24.98%
 Score  97.27%  96.90%  95.28%  97.10%  98.21%  98.46%  98.53%  98.46%  97.67%
 Ticketing  Ticket Buying 100.00%  99.15%  98.91%  97.82% 98.39%  99.70% 98.99%  98.38%  99.54%  98.93%
 Score  99.15%  98.91%  97.82%  98.39%  99.70%  98.99%  98.38%  99.54%  98.93%
Train results for Sunday 14th October 2018 to Saturday 10th November 2018
 Service Quality Area  Service Quality Indicator  SQI Weight  18/19-01  18/19-02  18/19-03  18/19-04  18/19-05  18/19-06  18/19-07  18/19-08  All
 Ambience  Lighting 33.00%  32.28%  32.69%  32.15%  32.46%  31.41%  32.28%  32.06%  31.62%  32.13%
 Toilet Facilities 33.00%  32.21%  32.61%  32.43%  32.67%  32.37%  32.34%  32.51%  32.06%  32.41%
 Vehicle Interior Condition 34.00%  33.39%  33.79%  33.39%  33.71%  33.45%  33.02%  33.39%  33.34%  33.44%
 Score  97.88%  99.09%  97.97%  98.85%  97.22%  97.65%  97.96%  97.02%  97.98%
Cleanliness  Exterior Cleanliness 10.00%  9.56%  9.92%  9.73%  9.96%  9.53%  9.83%  9.73%  9.23%  9.70%
 Graffiti and Etching 20.00%  19.64%  19.82%  19.84%  19.88%  19.83%  19.76%  19.83%  19.88%  19.81%
 Interior Cleanliness 30.00%  28.86%  29.43%  28.96%  29.73%  29.27%  28.78%  28.87%  29.20%  29.15%
 Litter 20.00%  19.60%  19.95%  19.91%  19.64%  19.14%  19.65%  19.46%  19.29%  19.58%
 Toilet 20.00%  19.76%  19.90%  19.82%  19.84%  19.73%  19.75%  19.82%  19.60%  19.78%
 Score  97.41%  99.02%  98.26%  99.06%  97.49%  97.78%  97.71%  97.20%  98.02%
Information  Customer Information Screens 47.00%  46.62%  47.00%  46.92%  47.00%  45.79%  47.00%  46.05%  46.12%  46.45%
 Mobile Data Coverage 6.00%  6.00%  -  -  -  6.00%  6.00%  6.00%  6.00%  6.00%
 Public Address System 47.00%  46.96%  46.98%  46.79%  46.98%  46.77%  47.00%  46.59%  46.98%  46.89%
 Score  99.58%  99.98%  99.71%  99.98%  98.56%  100.00%  98.64%  99.10%  99.33%