Stations results for Sunday 22nd July 2018 to Saturday 18th August 2018

Stations Scores by Rail Period

 

 

 

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

18/19-03

18/19-04

18/19-05

All

Ambience

Landscaping

20.00%

19.87%

19.38%

19.12%

19.53%

19.65%

19.51%

Lighting

20.00%

19.79%

19.89%

19.77%

19.83%

19.85%

19.83%

Seating

20.00%

19.55%

19.63%

19.00%

19.35%

19.50%

19.41%

Shelter/Canopy

20.00%

19.72%

19.78%

19.56%

19.53%

19.65%

19.65%

Toilet(s) Operational - Fit for Use

20.00%

19.82%

19.87%

19.74%

19.74%

19.85%

19.80%

Score

98.75%

98.54%

97.18%

97.97%

98.51%

98.20%

Cleanliness

Cleanliness

30.00%

27.96%

28.55%

27.26%

28.68%

28.66%

28.28%

Graffiti

20.00%

19.81%

19.78%

19.75%

19.82%

19.85%

19.81%

Litter

30.00%

29.20%

29.15%

28.67%

29.32%

29.35%

29.15%

Toilet(s)

20.00%

19.64%

19.54%

19.68%

20.00%

19.84%

19.75%

Score

96.62%

97.02%

95.36%

97.82%

97.70%

96.99%

Information

CIS

30.00%

29.82%

29.71%

29.12%

29.58%

29.69%

29.59%

Help Point

15.00%

13.29%

13.51%

13.42%

13.83%

13.68%

13.57%

Poster and Frames

10.00%

9.84%

9.92%

9.67%

9.89%

9.92%

9.85%

Public Address

30.00%

29.66%

29.83%

29.99%

29.88%

29.93%

29.86%

Signs

15.00%

14.61%

14.81%

14.49%

14.87%

14.89%

14.74%

Score

97.22%

97.77%

96.69%

98.06%

98.11%

97.62%

Maintenance

Car and Cycle Parking

25.00%

24.53%

24.28%

24.32%

24.50%

24.77%

24.50%

Hazard

25.00%

23.74%

23.78%

23.25%

24.11%

24.24%

23.87%

Lift

25.00%

24.00%

23.86%

22.73%

23.49%

24.26%

23.76%

Winterisation

25.00%

25.00%

24.98%

24.98%

25.00%

25.00%

24.99%

Score

97.27%

96.90%

95.28%

97.10%

98.27%

97.12%

Ticketing

Ticket Buying

100.00%

99.15%

98.91%

97.82%

98.39%

99.70%

98.88%

Score

99.15%

98.91%

97.82%

98.39%

99.70%

98.88%

 

Train results for Sunday 22nd July 2018 to Saturday 18th August 2018

 

Trains Scores by Rail Period

 

 

 

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

18/19-03

18/19-04

18/19-05

All

Ambience

Lighting

33.00%

32.28%

32.69%

32.15%

32.46%

31.41%

32.21%

Toilet Facilities

33.00%

32.21%

32.61%

32.43%

32.67%

32.37%

32.47%

Vehicle Interior Condition

34.00%

33.39%

33.79%

33.39%

33.71%

33.45%

33.55%

Score

97.88%

99.09%

97.97%

98.85%

97.22%

98.23%

Cleanliness

Exterior Cleanliness

10.00%

9.56%

9.92%

9.73%

9.96%

9.53%

9.75%

Graffiti and Etching

20.00%

19.64%

19.82%

19.84%

19.88%

19.83%

19.80%

Interior Cleanliness

30.00%

28.86%

29.43%

28.96%

29.73%

29.27%

29.27%

Litter

20.00%

19.60%

19.95%

19.91%

19.64%

19.14%

19.65%

Toilet

20.00%

19.76%

19.90%

19.82%

19.84%

19.73%

19.81%

Score

97.41%

99.02%

98.26%

99.06%

97.49%

98.28%

Information

Customer Information Screens

47.00%

46.62%

47.00%

46.92%

47.00%

45.79%

46.58%

Mobile Data Coverage

6.00%

6.00%

-

-

-

6.00%

6.00%

Public Address System

47.00%

46.96%

46.98%

46.79%

46.98%

46.77%

46.90%

Score

99.58%

99.98%

99.71%

99.98%

98.56%

99.48%