Stations results for Sunday 22nd July 2018 to Saturday 18th August 2018
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Stations Scores by Rail Period |
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Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
18/19-02 |
18/19-03 |
18/19-04 |
18/19-05 |
All |
|
Ambience |
Landscaping |
20.00% |
19.87% |
19.38% |
19.12% |
19.53% |
19.65% |
19.51% |
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Lighting |
20.00% |
19.79% |
19.89% |
19.77% |
19.83% |
19.85% |
19.83% |
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Seating |
20.00% |
19.55% |
19.63% |
19.00% |
19.35% |
19.50% |
19.41% |
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Shelter/Canopy |
20.00% |
19.72% |
19.78% |
19.56% |
19.53% |
19.65% |
19.65% |
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Toilet(s) Operational - Fit for Use |
20.00% |
19.82% |
19.87% |
19.74% |
19.74% |
19.85% |
19.80% |
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Score |
98.75% |
98.54% |
97.18% |
97.97% |
98.51% |
98.20% |
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Cleanliness |
Cleanliness |
30.00% |
27.96% |
28.55% |
27.26% |
28.68% |
28.66% |
28.28% |
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Graffiti |
20.00% |
19.81% |
19.78% |
19.75% |
19.82% |
19.85% |
19.81% |
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Litter |
30.00% |
29.20% |
29.15% |
28.67% |
29.32% |
29.35% |
29.15% |
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Toilet(s) |
20.00% |
19.64% |
19.54% |
19.68% |
20.00% |
19.84% |
19.75% |
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Score |
96.62% |
97.02% |
95.36% |
97.82% |
97.70% |
96.99% |
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Information |
CIS |
30.00% |
29.82% |
29.71% |
29.12% |
29.58% |
29.69% |
29.59% |
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Help Point |
15.00% |
13.29% |
13.51% |
13.42% |
13.83% |
13.68% |
13.57% |
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Poster and Frames |
10.00% |
9.84% |
9.92% |
9.67% |
9.89% |
9.92% |
9.85% |
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Public Address |
30.00% |
29.66% |
29.83% |
29.99% |
29.88% |
29.93% |
29.86% |
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Signs |
15.00% |
14.61% |
14.81% |
14.49% |
14.87% |
14.89% |
14.74% |
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Score |
97.22% |
97.77% |
96.69% |
98.06% |
98.11% |
97.62% |
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Maintenance |
Car and Cycle Parking |
25.00% |
24.53% |
24.28% |
24.32% |
24.50% |
24.77% |
24.50% |
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Hazard |
25.00% |
23.74% |
23.78% |
23.25% |
24.11% |
24.24% |
23.87% |
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Lift |
25.00% |
24.00% |
23.86% |
22.73% |
23.49% |
24.26% |
23.76% |
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Winterisation |
25.00% |
25.00% |
24.98% |
24.98% |
25.00% |
25.00% |
24.99% |
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Score |
97.27% |
96.90% |
95.28% |
97.10% |
98.27% |
97.12% |
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Ticketing |
Ticket Buying |
100.00% |
99.15% |
98.91% |
97.82% |
98.39% |
99.70% |
98.88% |
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Score |
99.15% |
98.91% |
97.82% |
98.39% |
99.70% |
98.88% |
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Train results for Sunday 22nd July 2018 to Saturday 18th August 2018
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Trains Scores by Rail Period |
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Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
18/19-02 |
18/19-03 |
18/19-04 |
18/19-05 |
All |
|
Ambience |
Lighting |
33.00% |
32.28% |
32.69% |
32.15% |
32.46% |
31.41% |
32.21% |
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Toilet Facilities |
33.00% |
32.21% |
32.61% |
32.43% |
32.67% |
32.37% |
32.47% |
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Vehicle Interior Condition |
34.00% |
33.39% |
33.79% |
33.39% |
33.71% |
33.45% |
33.55% |
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|
Score |
97.88% |
99.09% |
97.97% |
98.85% |
97.22% |
98.23% |
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Cleanliness |
Exterior Cleanliness |
10.00% |
9.56% |
9.92% |
9.73% |
9.96% |
9.53% |
9.75% |
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Graffiti and Etching |
20.00% |
19.64% |
19.82% |
19.84% |
19.88% |
19.83% |
19.80% |
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Interior Cleanliness |
30.00% |
28.86% |
29.43% |
28.96% |
29.73% |
29.27% |
29.27% |
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Litter |
20.00% |
19.60% |
19.95% |
19.91% |
19.64% |
19.14% |
19.65% |
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Toilet |
20.00% |
19.76% |
19.90% |
19.82% |
19.84% |
19.73% |
19.81% |
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Score |
97.41% |
99.02% |
98.26% |
99.06% |
97.49% |
98.28% |
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|
Information |
Customer Information Screens |
47.00% |
46.62% |
47.00% |
46.92% |
47.00% |
45.79% |
46.58% |
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Mobile Data Coverage |
6.00% |
6.00% |
- |
- |
- |
6.00% |
6.00% |
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Public Address System |
47.00% |
46.96% |
46.98% |
46.79% |
46.98% |
46.77% |
46.90% |
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Score |
99.58% |
99.98% |
99.71% |
99.98% |
98.56% |
99.48% |
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