Stations results for Sunday 27th May 2018 to Saturday 23rd June 2018

Stations Scores by Rail Period

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-03

Ambience

Landscaping

20.00%

19.12%

Lighting

20.00%

19.77%

Seating

20.00%

19.00%

Shelter/Canopy

20.00%

19.55%

Toilet(s) Operational - Fit for Use

20.00%

19.74%

Score

97.17%

Cleanliness

Cleanliness

30.00%

27.28%

Graffiti

20.00%

19.75%

Litter

30.00%

28.71%

Toilet(s)

20.00%

19.68%

Score

95.42%

Information

CIS

30.00%

29.12%

Help Point

15.00%

13.44%

Poster and Frames

10.00%

9.67%

Public Address

30.00%

29.99%

Signs

15.00%

14.50%

Score

96.71%

Maintenance

Car and Cycle Parking

25.00%

24.31%

Hazard

25.00%

23.24%

Lift

25.00%

22.73%

Winterisation

25.00%

24.98%

Score

95.26%

Ticketing

Ticket Buying

100.00%

97.82%

Score

97.82% 

Train results for Sunday 27th May 2018 to Saturday 23rd June 2018

Trains Scores by Rail Period

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-03

Ambience

Lighting

33.00%

32.15%

Toilet Facilities

33.00%

32.43%

Vehicle Interior Condition

34.00%

33.39%

Score

97.97%

Cleanliness

Exterior Cleanliness

10.00%

9.73%

Graffiti and Etching

20.00%

19.84%

Interior Cleanliness

30.00%

28.96%

Litter

20.00%

19.91%

Toilet

20.00%

19.82%

Score

98.26%

Information

Customer Information Screens

47.00%

46.92%

Mobile Data Coverage

6.00%

-

Public Address System

47.00%

46.79%

Score

99.71%