Stations results for Sunday 29th April 2018 to Saturday 26th May 2018
|
Stations Scores by Rail Period |
|
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
18/19-02 |
All |
|
Ambience |
Landscaping |
20.00% |
19.87% |
19.38% |
19.46% |
|
Lighting |
20.00% |
19.79% |
19.89% |
19.86% |
|
|
Seating |
20.00% |
19.55% |
19.63% |
19.49% |
|
|
Shelter/Canopy |
20.00% |
19.72% |
19.78% |
19.77% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.82% |
19.87% |
19.80% |
|
|
Score |
98.75% |
98.54% |
98.37% |
||
|
Cleanliness |
Cleanliness |
30.00% |
27.96% |
28.55% |
28.00% |
|
Graffiti |
20.00% |
19.81% |
19.78% |
19.78% |
|
|
Litter |
30.00% |
29.20% |
29.15% |
29.12% |
|
|
Toilet(s) |
20.00% |
19.64% |
19.54% |
19.54% |
|
|
Score |
96.62% |
97.02% |
96.44% |
||
|
Information |
CIS |
30.00% |
29.82% |
29.71% |
29.61% |
|
Help Point |
15.00% |
13.29% |
13.51% |
13.30% |
|
|
Poster and Frames |
10.00% |
9.84% |
9.92% |
9.82% |
|
|
Public Address |
30.00% |
29.66% |
29.83% |
29.80% |
|
|
Signs |
15.00% |
14.61% |
14.81% |
14.62% |
|
|
Score |
97.22% |
97.77% |
97.15% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.53% |
24.28% |
24.39% |
|
Hazard |
25.00% |
23.74% |
23.78% |
23.47% |
|
|
Lift |
25.00% |
24.00% |
23.86% |
23.46% |
|
|
Winterisation |
25.00% |
25.00% |
24.98% |
24.98% |
|
|
Score |
97.27% |
96.90% |
96.31% |
||
|
Ticketing |
Ticket Buying |
100.00% |
99.15% |
98.91% |
98.51% |
|
Score |
99.15% |
98.91% |
98.51% |
||
Train results for Sunday 29th April 2018 to Saturday 26th May 2018
|
Trains Scores by Rail Period |
|
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
18/19-02 |
All |
|
Ambience |
Lighting |
33.00% |
32.28% |
32.69% |
32.25% |
|
Toilet Facilities |
33.00% |
32.21% |
32.61% |
32.41% |
|
|
Vehicle Interior Condition |
34.00% |
33.39% |
33.79% |
33.62% |
|
|
Score |
97.88% |
99.09% |
98.28% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.56% |
9.92% |
9.77% |
|
Graffiti and Etching |
20.00% |
19.64% |
19.82% |
19.73% |
|
|
Interior Cleanliness |
30.00% |
28.86% |
29.43% |
28.92% |
|
|
Litter |
20.00% |
19.60% |
19.95% |
19.78% |
|
|
Toilet |
20.00% |
19.76% |
19.90% |
19.83% |
|
|
Score |
97.41% |
99.02% |
98.03% |
||
|
Information |
Customer Information Screens |
47.00% |
46.62% |
47.00% |
46.76% |
|
Mobile Data Coverage |
6.00% |
6.00% |
- |
6.00% |
|
|
Public Address System |
47.00% |
46.96% |
46.98% |
46.94% |
|
|
Score |
99.58% |
99.98% |
99.70% |
||