Stations results for Sunday 29th April 2018 to Saturday 26th May 2018

Stations Scores by Rail Period

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

All

Ambience

Landscaping

20.00%

19.87%

19.38%

19.46%

Lighting

20.00%

19.79%

19.89%

19.86%

Seating

20.00%

19.55%

19.63%

19.49%

Shelter/Canopy

20.00%

19.72%

19.78%

19.77%

Toilet(s) Operational - Fit for Use

20.00%

19.82%

19.87%

19.80%

Score

98.75%

98.54%

98.37%

Cleanliness

Cleanliness

30.00%

27.96%

28.55%

28.00%

Graffiti

20.00%

19.81%

19.78%

19.78%

Litter

30.00%

29.20%

29.15%

29.12%

Toilet(s)

20.00%

19.64%

19.54%

19.54%

Score

96.62%

97.02%

96.44%

Information

CIS

30.00%

29.82%

29.71%

29.61%

Help Point

15.00%

13.29%

13.51%

13.30%

Poster and Frames

10.00%

9.84%

9.92%

9.82%

Public Address

30.00%

29.66%

29.83%

29.80%

Signs

15.00%

14.61%

14.81%

14.62%

Score

97.22%

97.77%

97.15%

Maintenance

Car and Cycle Parking

25.00%

24.53%

24.28%

24.39%

Hazard

25.00%

23.74%

23.78%

23.47%

Lift

25.00%

24.00%

23.86%

23.46%

Winterisation

25.00%

25.00%

24.98%

24.98%

Score

97.27%

96.90%

96.31%

Ticketing

Ticket Buying

100.00%

99.15%

98.91%

98.51%

Score

99.15%

98.91%

98.51%

 

Train results for Sunday 29th April 2018 to Saturday 26th May 2018

Trains Scores by Rail Period

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

All

Ambience

Lighting

33.00%

32.28%

32.69%

32.25%

Toilet Facilities

33.00%

32.21%

32.61%

32.41%

Vehicle Interior Condition

34.00%

33.39%

33.79%

33.62%

Score

97.88%

99.09%

98.28%

Cleanliness

Exterior Cleanliness

10.00%

9.56%

9.92%

9.77%

Graffiti and Etching

20.00%

19.64%

19.82%

19.73%

Interior Cleanliness

30.00%

28.86%

29.43%

28.92%

Litter

20.00%

19.60%

19.95%

19.78%

Toilet

20.00%

19.76%

19.90%

19.83%

Score

97.41%

99.02%

98.03%

Information

Customer Information Screens

47.00%

46.62%

47.00%

46.76%

Mobile Data Coverage

6.00%

6.00%

-

6.00%

Public Address System

47.00%

46.96%

46.98%

46.94%

Score

99.58%

99.98%

99.70%