Stations results for Sunday 1st April 2018 to Saturday 28th April 2018 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

All

Ambience

Landscaping

20.00%

19.87%

19.87%

Lighting

20.00%

19.79%

19.79%

Seating

20.00%

19.55%

19.55%

Shelter/Canopy

20.00%

19.72%

19.72%

Toilet(s) Operational - Fit for Use

20.00%

19.82%

19.82%

Score

98.75%

98.75%

Cleanliness

Cleanliness

30.00%

27.96%

27.96%

Graffiti

20.00%

19.81%

19.81%

Litter

30.00%

29.20%

29.20%

Toilet(s)

20.00%

19.64%

19.64%

Score

96.62%

96.62%

Information

CIS

30.00%

29.82%

29.82%

Help Point

15.00%

13.29%

13.29%

Poster and Frames

10.00%

9.84%

9.84%

Public Address

30.00%

29.66%

29.66%

Signs

15.00%

14.61%

14.61%

Score

97.22%

97.22%

Maintenance

Car and Cycle Parking

25.00%

24.53%

24.53%

Hazard

25.00%

23.74%

23.74%

Lift

25.00%

24.00%

24.00%

Winterisation

25.00%

25.00%

25.00%

Score

97.27%

97.27%

Ticketing

Ticket Buying

100.00%

99.15%

99.15%

Score

99.15%

99.15%

 

Train results for last period (Sunday 1st April 2018 to Saturday 28th April 2018) 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

Ambience

Lighting

33.00%

32.57%

Toilet Facilities

33.00%

32.54%

Vehicle Interior Condition

34.00%

33.55%

Score

98.66%

Cleanliness

Exterior Cleanliness

10.00%

9.89%

Graffiti and Etching

20.00%

19.84%

Interior Cleanliness

30.00%

29.15%

Litter

20.00%

19.99%

Toilet

20.00%

19.82%

Score

98.70%

Information

Customer Information Screens

47.00%

46.48%

Mobile Data Coverage

6.00%

6.00%

Public Address System

47.00%

46.74%

Score

99.22%