Stations results for Sunday 4th February 2018 to 3rd March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-12

All

Ambience

Landscaping

20.00%

19.75%

19.39%

Lighting

20.00%

19.79%

19.82%

Seating

20.00%

19.46%

19.48%

Shelter/Canopy

20.00%

19.64%

19.65%

Toilet(s) Operational - Fit for Use

20.00%

19.70%

19.65%

Score

98.34%

97.99%

Cleanliness

Cleanliness

30.00%

28.06%

28.34%

Graffiti

20.00%

19.78%

19.77%

Litter

30.00%

29.18%

29.07%

Toilet(s)

20.00%

19.32%

19.62%

Score

96.34%

96.79%

Information

CIS

30.00%

29.72%

29.65%

Help Point

15.00%

13.63%

14.03%

Poster and Frames

10.00%

9.89%

9.87%

Public Address

30.00%

29.63%

29.74%

Signs

15.00%

14.70%

14.81%

Score

97.58%

98.09%

Maintenance

Car and Cycle Parking

25.00%

24.21%

24.34%

Hazard

25.00%

23.74%

23.64%

Lift

25.00%

23.75%

24.31%

Winterisation

25.00%

24.63%

24.91%

Score

96.34%

97.20%

Ticketing

Ticket Buying

100.00%

99.17%

98.37%

Score

99.17%

98.37%


Train results for Sunday 4 February 2018 to 3 March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-12

All

Ambience

Lighting

33.00%

32.47%

32.45%

Toilet Facilities

33.00%

32.70%

32.61%

Vehicle Interior Condition

34.00%

33.83%

33.74%

Score

98.99%

98.80%

Cleanliness

Exterior Cleanliness

10.00%

10.00%

9.74%

Graffiti and Etching

20.00%

19.88%

19.91%

Interior Cleanliness

30.00%

29.82%

29.71%

Litter

20.00%

19.77%

19.94%

Toilet

20.00%

19.90%

19.85%

Score

99.36%

99.13%

Information

Customer Information Screens

47.00%

47.00%

46.84%

Mobile Data Coverage

6.00%

-

6.00%

Public Address System

47.00%

47.00%

46.94%

Score

100.00%

99.78%