Station benchmarks for 2017

Ambience - 79%

Maintenance - 90%

Cleanliness - 69%

Stations results for Sunday 10th December 2017 to Saturday 6th January 2018

Stations Scores by Rail Period

   

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-10

All

Ambience

Landscaping

20.00%

19.64%

19.64%

Lighting

20.00%

19.85%

19.85%

Seating

20.00%

19.34%

19.34%

Shelter/Canopy

20.00%

19.59%

19.59%

Toilet(s) Operational - Fit for Use

20.00%

19.56%

19.56%

Score

97.98%

97.98%

Cleanliness

Cleanliness

30.00%

28.09%

28.09%

Graffiti

20.00%

19.78%

19.78%

Litter

30.00%

28.75%

28.75%

Toilet(s)

20.00%

19.29%

19.29%

Score

95.92%

95.92%

Information

CIS

30.00%

29.62%

29.62%

Help Point

15.00%

14.11%

14.11%

Poster and Frames

10.00%

9.86%

9.86%

Public Address

30.00%

29.84%

29.84%

Signs

15.00%

14.88%

14.88%

Score

98.31%

98.31%

Maintenance

Car and Cycle Parking

25.00%

24.57%

24.57%

Hazard

25.00%

23.96%

23.96%

Lift

25.00%

25.00%

25.00%

Winterisation

25.00%

24.65%

24.65%

Score

98.17%

98.17%

Ticketing

Ticket Buying

100.00%

98.40%

98.40%

Score

98.40%

98.40%

 

Train results for last period (Sunday 10th December 2017 to Saturday 6th January 2018)

Trains Scores by Rail Period

   

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-10

All

Ambience

Lighting

33.00%

32.49%

32.49%

Toilet Facilities

33.00%

32.67%

32.67%

Vehicle Interior Condition

34.00%

33.93%

33.93%

Score

99.09%

99.09%

Cleanliness

Exterior Cleanliness

10.00%

9.89%

9.89%

Graffiti and Etching

20.00%

19.95%

19.95%

Interior Cleanliness

30.00%

29.90%

29.90%

Litter

20.00%

19.96%

19.96%

Toilet

20.00%

19.88%

19.88%

Score

99.58%

99.58%

Information

Customer Information Screens

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

6.00%

6.00%

Public Address System

47.00%

47.00%

47.00%

Score

100%

100%