Station benchmarks for 2017
Ambience - 79%
Maintenance - 90%
Cleanliness - 69%
Stations results for Sunday 10th December 2017 to Saturday 6th January 2018
|
Stations Scores by Rail Period |
||||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-10 |
All |
|
Ambience |
Landscaping |
20.00% |
19.64% |
19.64% |
|
Lighting |
20.00% |
19.85% |
19.85% |
|
|
Seating |
20.00% |
19.34% |
19.34% |
|
|
Shelter/Canopy |
20.00% |
19.59% |
19.59% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.56% |
19.56% |
|
|
Score |
97.98% |
97.98% |
||
|
Cleanliness |
Cleanliness |
30.00% |
28.09% |
28.09% |
|
Graffiti |
20.00% |
19.78% |
19.78% |
|
|
Litter |
30.00% |
28.75% |
28.75% |
|
|
Toilet(s) |
20.00% |
19.29% |
19.29% |
|
|
Score |
95.92% |
95.92% |
||
|
Information |
CIS |
30.00% |
29.62% |
29.62% |
|
Help Point |
15.00% |
14.11% |
14.11% |
|
|
Poster and Frames |
10.00% |
9.86% |
9.86% |
|
|
Public Address |
30.00% |
29.84% |
29.84% |
|
|
Signs |
15.00% |
14.88% |
14.88% |
|
|
Score |
98.31% |
98.31% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.57% |
24.57% |
|
Hazard |
25.00% |
23.96% |
23.96% |
|
|
Lift |
25.00% |
25.00% |
25.00% |
|
|
Winterisation |
25.00% |
24.65% |
24.65% |
|
|
Score |
98.17% |
98.17% |
||
|
Ticketing |
Ticket Buying |
100.00% |
98.40% |
98.40% |
|
Score |
98.40% |
98.40% |
||
Train results for last period (Sunday 10th December 2017 to Saturday 6th January 2018)
|
Trains Scores by Rail Period |
||||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-10 |
All |
|
Ambience |
Lighting |
33.00% |
32.49% |
32.49% |
|
Toilet Facilities |
33.00% |
32.67% |
32.67% |
|
|
Vehicle Interior Condition |
34.00% |
33.93% |
33.93% |
|
|
Score |
99.09% |
99.09% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.89% |
9.89% |
|
Graffiti and Etching |
20.00% |
19.95% |
19.95% |
|
|
Interior Cleanliness |
30.00% |
29.90% |
29.90% |
|
|
Litter |
20.00% |
19.96% |
19.96% |
|
|
Toilet |
20.00% |
19.88% |
19.88% |
|
|
Score |
99.58% |
99.58% |
||
|
Information |
Customer Information Screens |
47.00% |
47.00% |
47.00% |
|
Mobile Data Coverage |
6.00% |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
47.00% |
47.00% |
|
|
Score |
100% |
100% |
||