Station benchmarks for 2017

Ambience - 79%

Maintenance - 90%

Cleanliness - 69%

Stations results for last period (Sunday 12th November 2017 to Saturday 9th December 2017)

Stations Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-09

All

Ambience

Landscaping

20.00%

19.64%

19.64%

Lighting

20.00%

19.79%

19.79%

Seating

20.00%

19.63%

19.63%

Shelter/Canopy

20.00%

19.79%

19.79%

Toilet(s) Operational - Fit for Use

20.00%

18.98%

18.98%

Score

97.83%

97.83%

Cleanliness

Cleanliness

30.00%

28.57%

28.57%

Graffiti

20.00%

19.74%

19.74%

Litter

30.00%

29.42%

29.42%

Toilet(s)

20.00%

18.70%

18.70%

Score

96.43%

96.43%

Information

CIS

30.00%

29.80%

29.80%

Help Point

15.00%

14.08%

14.08%

Poster and Frames

10.00%

9.90%

9.90%

Public Address

30.00%

29.80%

29.80%

Signs

15.00%

14.83%

14.83%

Score

98.41%

98.41%

Maintenance

Car and Cycle Parking

25.00%

24.51%

24.51%

Hazard

25.00%

23.93%

23.93%

Lift

25.00%

24.19%

24.19%

Winterisation

25.00%

24.89%

24.89%

Score

97.52%

97.52%

Ticketing

Ticket Buying

100.00%

98.89%

98.89%

Score

98.89%

98.89%

Train benchmarks for 2017

Ambience - 84%

Cleanliness - 72%

Information - 86%

Stations results for last period (Sunday 12th November 2017 to Saturday 9th December 2017)

Trains Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-09

All

Ambience

Lighting

33.00%

32.65%

32.65%

Toilet Facilities

33.00%

32.69%

32.69%

Vehicle Interior Condition

34.00%

33.89%

33.89%

Score

99.23%

99.23%

Cleanliness

Exterior Cleanliness

10.00%

9.70%

9.70%

Graffiti and Etching

20.00%

19.96%

19.96%

Interior Cleanliness

30.00%

29.86%

29.86%

Litter

20.00%

19.93%

19.93%

Toilet

20.00%

19.82%

19.82%

Score

99.28%

99.28%

Information

Customer Information Screens

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

6.00%

6.00%

Public Address System

47.00%

46.97%

46.97%

Score

99.97%

99.97%