Station benchmarks for 2017
Ambience - 79%
Maintenance - 90%
Cleanliness - 69%
Stations results for last period (Sunday 12th November 2017 to Saturday 9th December 2017)
|
Stations Scores by Rail Period |
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-09 |
All |
|
Ambience |
Landscaping |
20.00% |
19.64% |
19.64% |
|
Lighting |
20.00% |
19.79% |
19.79% |
|
|
Seating |
20.00% |
19.63% |
19.63% |
|
|
Shelter/Canopy |
20.00% |
19.79% |
19.79% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
18.98% |
18.98% |
|
|
Score |
97.83% |
97.83% |
||
|
Cleanliness |
Cleanliness |
30.00% |
28.57% |
28.57% |
|
Graffiti |
20.00% |
19.74% |
19.74% |
|
|
Litter |
30.00% |
29.42% |
29.42% |
|
|
Toilet(s) |
20.00% |
18.70% |
18.70% |
|
|
Score |
96.43% |
96.43% |
||
|
Information |
CIS |
30.00% |
29.80% |
29.80% |
|
Help Point |
15.00% |
14.08% |
14.08% |
|
|
Poster and Frames |
10.00% |
9.90% |
9.90% |
|
|
Public Address |
30.00% |
29.80% |
29.80% |
|
|
Signs |
15.00% |
14.83% |
14.83% |
|
|
Score |
98.41% |
98.41% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.51% |
24.51% |
|
Hazard |
25.00% |
23.93% |
23.93% |
|
|
Lift |
25.00% |
24.19% |
24.19% |
|
|
Winterisation |
25.00% |
24.89% |
24.89% |
|
|
Score |
97.52% |
97.52% |
||
|
Ticketing |
Ticket Buying |
100.00% |
98.89% |
98.89% |
|
Score |
98.89% |
98.89% |
||
Train benchmarks for 2017
Ambience - 84%
Cleanliness - 72%
Information - 86%
Stations results for last period (Sunday 12th November 2017 to Saturday 9th December 2017)
|
Trains Scores by Rail Period |
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-09 |
All |
|
Ambience |
Lighting |
33.00% |
32.65% |
32.65% |
|
Toilet Facilities |
33.00% |
32.69% |
32.69% |
|
|
Vehicle Interior Condition |
34.00% |
33.89% |
33.89% |
|
|
Score |
99.23% |
99.23% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.70% |
9.70% |
|
Graffiti and Etching |
20.00% |
19.96% |
19.96% |
|
|
Interior Cleanliness |
30.00% |
29.86% |
29.86% |
|
|
Litter |
20.00% |
19.93% |
19.93% |
|
|
Toilet |
20.00% |
19.82% |
19.82% |
|
|
Score |
99.28% |
99.28% |
||
|
Information |
Customer Information Screens |
47.00% |
47.00% |
47.00% |
|
Mobile Data Coverage |
6.00% |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
46.97% |
46.97% |
|
|
Score |
99.97% |
99.97% |
||