Stations results for last period (Sunday 15th October to Saturday 11th November)

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-08

All

Ambience

Landscaping

20.00%

19.50%

19.50%

Lighting

20.00%

19.75%

19.75%

Seating

20.00%

19.49%

19.49%

Shelter/Canopy

20.00%

19.60%

19.60%

Toilet(s) Operational - Fit for Use

20.00%

19.94%

19.94%

Score

98.29%

98.29%

Cleanliness

Cleanliness

30.00%

28.48%

28.48%

Graffiti

20.00%

19.75%

19.75%

Litter

30.00%

29.25%

29.25%

Toilet(s)

20.00%

19.81%

19.81%

Score

97.29%

97.29%

Information

CIS

30.00%

29.78%

29.78%

Help Point

15.00%

14.42%

14.42%

Poster and Frames

10.00%

9.87%

9.87%

Public Address

30.00%

29.82%

29.82%

Signs

15.00%

14.81%

14.81%

Score

98.71%

98.71%

Maintenance

Car and Cycle Parking

25.00%

24.54%

24.54%

Hazard

25.00%

24.01%

24.01%

Lift

25.00%

24.51%

24.51%

Winterisation

25.00%

24.87%

24.87%

Score

97.94%

97.94%

Train benchmarks for 2017

Ambience - 84%

Cleanliness - 72%

Information - 86%

On Train results for last period (Sunday 15th October to Saturday 11th November)

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-08

All

Ambience

Lighting

33.00%

32.39%

32.39%

Toilet Facilities

33.00%

32.52%

32.52%

Vehicle Interior Condition

34.00%

33.77%

33.77%

Score

98.68%

98.68%

Cleanliness

Exterior Cleanliness

10.00%

9.72%

9.72%

Graffiti and Etching

20.00%

19.97%

19.97%

Interior Cleanliness

30.00%

29.80%

29.80%

Litter

20.00%

19.93%

19.93%

Toilet

20.00%

19.79%

19.79%

Score

99.21%

99.21%

Information

Customer Information Screens

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

6.00%

6.00%

Public Address System

47.00%

47.00%

47.00%

Score

100.00%

100.00%