Stations results for this period (Sunday 17 September to Saturday 14 October 2017)

  Service Quality Area

  Service Quality Indicator

  SQI Weight

  17/18-07

  All

  Ambience

  Landscaping

  20.00%

  19.42%

  19.42%

  Lighting

  20.00%

  19.83%

  19.83%

  Seating

  20.00%

  19.62%

  19.62%

  Shelter/Canopy

  20.00%

  19.70%

  19.70%

  Toilet(s) Operational - Fit for Use

  20.00%

  19.70%

  19.70%

  Score

  98.27%

  98.27%

  Cleanliness

  Cleanliness

  30.00%

  28.57%

  28.57%

  Graffiti

  20.00%

  19.80%

  19.80%

  Litter

  30.00%

  29.24%

  29.24%

  Toilet(s)

  20.00%

  19.68%

  19.68%

  Score

  97.29%

  97.29%

  Information

  CIS

  30.00%

  29.68%

  29.68%

  Help Point

  15.00%

  14.14%

  14.14%

  Poster and Frames

  10.00%

  9.87%

  9.87%

  Public Address

  30.00%

  29.40%

  29.40%

  Signs

  15.00%

  14.84%

  14.84%

  Score

  97.93%

  97.93%

  Maintenance

  Car and Cycle Parking

  25.00%

  24.41%

  24.41%

  Hazard

  25.00%

  23.71%

  23.71%

  Lift

  25.00%

  24.49%

  24.49%

  Winterisation

  25.00%

  24.99%

  24.99%

  Score

97.61%

  97.61%

  Ticketing

  Ticket Buying

  100.00%

  96.93%

  96.93%

  Score

  96.93%

  96.93%

 
Train benchmarks for 2017

Ambience - 84%

Cleanliness - 72%

Information - 86%

On Train results for this period (Sunday 17 September to Saturday 14 October 2017)

  Service Quality Area

  Service Quality Indicator

  SQI Weight

  17/18-07

  All

   Ambience

  Lighting

  33.00%

  32.41%

  32.41%

  Toilet Facilities

33.00%

32.70%

  32.70%

  Vehicle Interior Condition

34.00%

33.88%

  33.88%

  Score

  98.99%

  98.99%

   Cleanliness

  Exterior Cleanliness

  10.00%

  9.76%

  9.76%

  Graffiti and Etching

  20.00%

  19.92%

  19.92%

  Interior Cleanliness

  30.00%

  29.82%

  29.82%

  Litter

  20.00%

  19.99%

  19.99%

  Toilet

  20.00%

  19.84%

  19.84%

  Score

  99.32%

  99.32%

   Information

  Customer Information Screens

  47.00%

  45.56%

  45.56%

  Mobile Data Coverage

  6.00%

  6.00%

  6.00%

  Public Address System

  47.00%

  46.74%

  46.74%

  Score

  98.30%

  98.30%