Stations results for this period (Sunday 20 August to Saturday 16 September 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-11 |
16/17-12 |
16/17-13 |
17/18-01 |
17/18-02 |
17/18-03 |
17/18-04 |
17/18-05 |
17/18-06 |
|
Ambience |
Landscaping |
20.00% |
18.88% |
19.61% |
17.26% |
18.86% |
19.05% |
19.11% |
19.18% |
19.18% |
19.29% |
|
Lighting |
20.00% |
19.23% |
19.69% |
18.41% |
19.77% |
19.87% |
19.90% |
19.89% |
19.84% |
19.80% |
|
|
Seating |
20.00% |
17.97% |
19.30% |
17.12% |
19.03% |
19.48% |
19.50% |
19.61% |
19.43% |
19.45% |
|
|
Shelter/Canopy |
20.00% |
18.96% |
19.15% |
16.50% |
19.43% |
19.64% |
19.74% |
19.65% |
19.57% |
19.69% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
18.55% |
19.28% |
19.45% |
19.93% |
19.42% |
19.77% |
19.83% |
19.84% |
19.69% |
|
|
Score |
93.58% |
97.03% |
88.74% |
97.02% |
97.46% |
98.02% |
98.16% |
97.85% |
97.93% |
||
|
Cleanliness |
Cleanliness |
30.00% |
25.67% |
26.79% |
25.81% |
27.87% |
28.33% |
28.64% |
28.31% |
28.08% |
28.18% |
|
Graffiti |
20.00% |
19.39% |
19.63% |
18.33% |
19.75% |
19.79% |
19.78% |
19.75% |
19.78% |
19.76% |
|
|
Litter |
30.00% |
26.81% |
27.34% |
25.95% |
28.58% |
28.99% |
28.95% |
29.04% |
28.76% |
29.01% |
|
|
Toilet(s) |
20.00% |
16.56% |
19.48% |
19.69% |
20.00% |
19.51% |
19.69% |
19.94% |
19.76% |
19.72% |
|
|
Score |
88.44% |
93.24% |
89.77% |
96.20% |
96.63% |
97.06% |
97.03% |
96.39% |
96.67% |
||
|
Information |
CIS |
30.00% |
29.28% |
29.55% |
29.54% |
29.54% |
29.65% |
29.46% |
29.53% |
29.82% |
29.33% |
|
Help Point |
15.00% |
12.61% |
12.95% |
8.35% |
13.29% |
13.88% |
14.09% |
13.96% |
14.17% |
14.12% |
|
|
Poster and Frames |
10.00% |
9.48% |
9.73% |
8.84% |
9.76% |
9.85% |
9.88% |
9.85% |
9.87% |
9.87% |
|
|
Public Address |
30.00% |
28.30% |
29.80% |
29.81% |
29.45% |
29.76% |
29.87% |
29.69% |
29.85% |
29.91% |
|
|
Signs |
15.00% |
11.25% |
14.07% |
12.32% |
14.51% |
14.82% |
14.83% |
14.84% |
14.86% |
14.86% |
|
|
Score |
90.92% |
96.09% |
88.86% |
96.54% |
97.96% |
98.14% |
97.87% |
98.57% |
98.09% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
23.09% |
23.95% |
23.96% |
24.01% |
23.90% |
24.27% |
24.01% |
24.38% |
24.50% |
|
Hazard |
25.00% |
23.58% |
23.88% |
21.83% |
23.01% |
23.42% |
23.49% |
23.26% |
23.15% |
23.97% |
|
|
Lift |
25.00% |
25.00% |
25.00% |
25.00% |
25.00% |
24.78% |
24.48% |
24.73% |
23.68% |
23.94% |
|
|
Winterisation |
25.00% |
24.19% |
24.48% |
22.95% |
24.97% |
25.00% |
24.97% |
24.99% |
24.95% |
25.00% |
|
|
Score |
95.86% |
97.31% |
93.74% |
97.00% |
97.10% |
97.21% |
97.00% |
96.16% |
97.41% |
||
|
Ticketing |
Ticket Buying |
100.00% |
96.89% |
97.14% |
97.24% |
99.04% |
98.75% |
99.67% |
97.65% |
98.37% |
97.48% |
|
Score |
96.89% |
97.14% |
97.24% |
99.04% |
98.75% |
99.67% |
97.65% |
98.37% |
97.48% |
||
Train benchmarks for 2017
Ambience - 84%
Cleanliness - 72%
Information - 86%
On Train results for this period (Sunday 20 August to Saturday 16 September 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-11 |
16/17-12 |
16/17-13 |
17/18-01 |
17/18-02 |
17/18-03 |
17/18-04 |
17/18-05 |
17/18-06 |
|
Ambience |
Lighting |
33.00% |
30.86% |
31.41% |
31.65% |
32.57% |
32.55% |
32.26% |
32.13% |
32.47% |
32.56% |
|
Toilet Facilities |
33.00% |
30.72% |
32.00% |
32.53% |
32.54% |
32.57% |
32.57% |
32.63% |
32.52% |
32.61% |
|
|
Vehicle Interior Condition |
34.00% |
26.94% |
31.87% |
33.15% |
33.55% |
33.62% |
33.54% |
33.66% |
33.76% |
33.76% |
|
|
Score |
88.52% |
95.28% |
97.33% |
98.66% |
98.73% |
98.38% |
98.41% |
98.75% |
98.92% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
7.43% |
8.56% |
9.16% |
9.89% |
9.68% |
9.42% |
9.42% |
9.86% |
9.63% |
|
Graffiti and Etching |
20.00% |
19.46% |
19.78% |
19.79% |
19.84% |
19.87% |
19.82% |
19.93% |
19.91% |
19.92% |
|
|
Interior Cleanliness |
30.00% |
23.95% |
28.09% |
28.48% |
29.15% |
29.49% |
29.68% |
29.92% |
29.72% |
29.72% |
|
|
Litter |
20.00% |
17.70% |
19.15% |
19.81% |
19.99% |
19.99% |
20.00% |
19.95% |
19.95% |
19.99% |
|
|
Toilet |
20.00% |
18.65% |
19.54% |
19.79% |
19.82% |
19.87% |
19.92% |
19.87% |
19.78% |
19.85% |
|
|
Score |
87.19% |
95.12% |
97.02% |
98.70% |
98.89% |
98.83% |
99.08% |
99.21% |
99.11% |
||
|
Information |
Customer Information Screens |
47.00% |
46.87% |
45.05% |
45.65% |
46.48% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
|
Mobile Data Coverage |
6.00% |
2.44% |
4.26% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
40.91% |
45.26% |
46.41% |
46.74% |
46.97% |
46.95% |
47.00% |
47.00% |
46.98% |
|
|
Score |
90.22% |
94.57% |
98.06% |
99.22% |
99.97% |
99.95% |
100.00% |
100.00% |
99.98% |
||