Stations results for this period (Sunday 20 August to Saturday 16 September 2017)

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-11

16/17-12

16/17-13

17/18-01

17/18-02

17/18-03

17/18-04

17/18-05

17/18-06

Ambience

Landscaping

20.00%

18.88%

19.61%

17.26%

18.86%

19.05%

19.11%

19.18%

19.18%

19.29%

Lighting

20.00%

19.23%

19.69%

18.41%

19.77%

19.87%

19.90%

19.89%

19.84%

19.80%

Seating

20.00%

17.97%

19.30%

17.12%

19.03%

19.48%

19.50%

19.61%

19.43%

19.45%

Shelter/Canopy

20.00%

18.96%

19.15%

16.50%

19.43%

19.64%

19.74%

19.65%

19.57%

19.69%

Toilet(s) Operational - Fit for Use

20.00%

18.55%

19.28%

19.45%

19.93%

19.42%

19.77%

19.83%

19.84%

19.69%

Score

93.58%

97.03%

88.74%

97.02%

97.46%

98.02%

98.16%

97.85%

97.93%

Cleanliness

Cleanliness

30.00%

25.67%

26.79%

25.81%

27.87%

28.33%

28.64%

28.31%

28.08%

28.18%

Graffiti

20.00%

19.39%

19.63%

18.33%

19.75%

19.79%

19.78%

19.75%

19.78%

19.76%

Litter

30.00%

26.81%

27.34%

25.95%

28.58%

28.99%

28.95%

29.04%

28.76%

29.01%

Toilet(s)

20.00%

16.56%

19.48%

19.69%

20.00%

19.51%

19.69%

19.94%

19.76%

19.72%

Score

88.44%

93.24%

89.77%

96.20%

96.63%

97.06%

97.03%

96.39%

96.67%

Information

CIS

30.00%

29.28%

29.55%

29.54%

29.54%

29.65%

29.46%

29.53%

29.82%

29.33%

Help Point

15.00%

12.61%

12.95%

8.35%

13.29%

13.88%

14.09%

13.96%

14.17%

14.12%

Poster and Frames

10.00%

9.48%

9.73%

8.84%

9.76%

9.85%

9.88%

9.85%

9.87%

9.87%

Public Address

30.00%

28.30%

29.80%

29.81%

29.45%

29.76%

29.87%

29.69%

29.85%

29.91%

Signs

15.00%

11.25%

14.07%

12.32%

14.51%

14.82%

14.83%

14.84%

14.86%

14.86%

Score

90.92%

96.09%

88.86%

96.54%

97.96%

98.14%

97.87%

98.57%

98.09%

Maintenance

Car and Cycle Parking

25.00%

23.09%

23.95%

23.96%

24.01%

23.90%

24.27%

24.01%

24.38%

24.50%

Hazard

25.00%

23.58%

23.88%

21.83%

23.01%

23.42%

23.49%

23.26%

23.15%

23.97%

Lift

25.00%

25.00%

25.00%

25.00%

25.00%

24.78%

24.48%

24.73%

23.68%

23.94%

Winterisation

25.00%

24.19%

24.48%

22.95%

24.97%

25.00%

24.97%

24.99%

24.95%

25.00%

Score

95.86%

97.31%

93.74%

97.00%

97.10%

97.21%

97.00%

96.16%

97.41%

Ticketing

Ticket Buying

100.00%

96.89%

97.14%

97.24%

99.04%

98.75%

99.67%

97.65%

98.37%

97.48%

Score

96.89%

97.14%

97.24%

99.04%

98.75%

99.67%

97.65%

98.37%

97.48%

 
Train benchmarks for 2017

Ambience - 84%

Cleanliness - 72%

Information - 86%

On Train results for this period (Sunday 20 August to Saturday 16 September 2017)

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-11

16/17-12

16/17-13

17/18-01

17/18-02

17/18-03

17/18-04

17/18-05

17/18-06

Ambience

Lighting

33.00%

30.86%

31.41%

31.65%

32.57%

32.55%

32.26%

32.13%

32.47%

32.56%

Toilet Facilities

33.00%

30.72%

32.00%

32.53%

32.54%

32.57%

32.57%

32.63%

32.52%

32.61%

Vehicle Interior Condition

34.00%

26.94%

31.87%

33.15%

33.55%

33.62%

33.54%

33.66%

33.76%

33.76%

Score

88.52%

95.28%

97.33%

98.66%

98.73%

98.38%

98.41%

98.75%

98.92%

Cleanliness

Exterior Cleanliness

10.00%

7.43%

8.56%

9.16%

9.89%

9.68%

9.42%

9.42%

9.86%

9.63%

Graffiti and Etching

20.00%

19.46%

19.78%

19.79%

19.84%

19.87%

19.82%

19.93%

19.91%

19.92%

Interior Cleanliness

30.00%

23.95%

28.09%

28.48%

29.15%

29.49%

29.68%

29.92%

29.72%

29.72%

Litter

20.00%

17.70%

19.15%

19.81%

19.99%

19.99%

20.00%

19.95%

19.95%

19.99%

Toilet

20.00%

18.65%

19.54%

19.79%

19.82%

19.87%

19.92%

19.87%

19.78%

19.85%

Score

87.19%

95.12%

97.02%

98.70%

98.89%

98.83%

99.08%

99.21%

99.11%

Information

Customer Information Screens

47.00%

46.87%

45.05%

45.65%

46.48%

47.00%

47.00%

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

2.44%

4.26%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

Public Address System

47.00%

40.91%

45.26%

46.41%

46.74%

46.97%

46.95%

47.00%

47.00%

46.98%

Score

90.22%

94.57%

98.06%

99.22%

99.97%

99.95%

100.00%

100.00%

99.98%