Stations results for this period (Sunday 23 July to Saturday 19 August 2017)

  Service Quality Area

  Service Quality Indicator

  SQI Weight

  16/17-11

  16/17-12

  16/17-13

  17/18-01

  17/18-02

  17/18-03

  17/18-04

  17/18-05

  Ambience

  Landscaping

  20.00%

  18.88%

  19.61%

  17.26%

  18.86%

  19.05%

  19.11%

  19.18%

  19.18%

  Lighting

  20.00%

  19.23%

  19.69%

  18.41%

  19.77%

  19.87%

  19.90%

  19.89%

  19.84%

  Seating

  20.00%

  17.97%

  19.30%

  17.12%

  19.03%

  19.48%

  19.50%

  19.61%

  19.43%

  Shelter/Canopy

  20.00%

  18.96%

  19.15%

  16.50%

  19.43%

  19.64%

  19.74%

  19.65%

  19.56%

  Toilet(s) Operational - Fit for Use

  20.00%

  18.55%

  19.28%

  19.45%

  19.93%

  19.42%

  19.77%

  19.83%

  19.84%

  Score

  93.58%

  97.03%

  88.74%

  97.02%

  97.46%

  98.02%

  98.16%

  97.85%

  Cleanliness

  Cleanliness

  30.00%

  25.67%

  26.79%

  25.81%

  27.87%

  28.33%

  28.64%

  28.31%

  28.09%

  Graffiti

  20.00%

  19.39%

  19.63%

  18.33%

  19.75%

  19.79%

  19.78%

  19.75%

  19.78%

  Litter

30.00%

  26.81%

  27.34%

  25.95%

  28.58%

  28.99%

  28.95%

  29.04%

  28.76%

  Toilet(s)

20.00%

  16.56%

  19.48%

  19.69%

  20.00%

  19.51%

  19.69%

  19.94%

  19.76%

  Score

  88.44%

  93.24%

  89.77%

  96.20%

  96.63%

  97.06%

  97.03%

  96.40%

  Information

  CIS

  30.00%

  29.28%

  29.55%

  29.54%

  29.54%

  29.65%

  29.46%

  29.53%

  29.82%

  Help Point

  15.00%

  12.61%

  12.95%

  8.35%

  13.29%

  13.88%

  14.09%

  13.96%

  14.18%

  Poster and Frames

  10.00%

  9.48%

  9.73%

  8.84%

  9.76%

  9.85%

  9.88%

  9.85%

  9.88%

  Public Address

  30.00%

  28.30%

  29.80%

  29.81%

  29.45%

  29.76%

  29.87%

  29.69%

  29.85%

  Signs

  15.00%

  11.25%

  14.07%

  12.32%

  14.51%

  14.82%

  14.83%

  14.84%

  14.86%

  Score

  90.92%

  96.09%

  88.86%

  96.54%

  97.96%

  98.14%

  97.87%

  98.58%

  Maintenance

  Car and Cycle Parking

  25.00%

  23.09%

  23.95%

  23.96%

  24.01%

  23.90%

  24.27%

  24.01%

  24.40%

  Hazard

  25.00%

  23.58%

  23.88%

  21.83%

  23.01%

  23.42%

  23.49%

  23.26%

  23.18%

  Lift

  25.00%

  25.00%

  25.00%

  25.00%

  25.00%

  24.78%

  24.48%

  24.73%

  23.68%

  Winterisation

  25.00%

  24.19%

  24.48%

  22.95%

  24.97%

  25.00%

  24.97%

  24.99%

  24.95%

  Score

95.86%

97.31%

93.74%

97.00%

97.10%

97.21%

97.00%

96.21%

  Ticketing

  Ticket Buying

  100.00%

  96.89%

  97.14%

  97.24%

  99.04%

  98.75%

  99.67%

  97.65%

  98.36%

  Score

  96.89%

  97.14%

  97.24%

  99.04%

  98.75%

  99.67%

  97.65%

  98.36% 

 

On Train results for this period (Sunday 23 July to Saturday 19 August 2017)

Trains results 

  Service Quality Area

  Service Quality Indicator

  SQI Weight

  16/17-11

  16/17-12

  16/17-13

  17/18-01

  17/18-02

  17/18-03

  17/18-04

  17/18-05

  Ambience

  Lighting

  33.00%

  30.86%

  31.41%

  31.65%

  32.57%

  32.55%

  32.26%

  32.13%

  32.47%

 

  Toilet Facilities

  33.00%

  30.72%

  32.00%

  32.53%

  32.54%

  32.57%

  32.57%

  32.63%

  32.52%

 

  Vehicle Interior Condition

  34.00%

  26.94%

  31.87%

  33.15%

  33.55%

  33.62%

  33.54%

  33.66%

  33.76%

 

 

  Score

  88.52%

  95.28%

  97.33%

  98.66%

  98.73%

  98.38%

  98.41%

  98.75%

  Cleanliness

  Exterior Cleanliness

  10.00%

  7.43%

  8.56%

  9.16%

  9.89%

  9.68%

  9.42%

  9.42%

  9.86%

 

  Graffiti and Etching

  20.00%

  19.46%

  19.78%

  19.79%

  19.84%

  19.87%

  19.82%

  19.93%

  19.91%

 

  Interior Cleanliness

  30.00%

  23.95%

  28.09%

  28.48%

  29.15%

  29.49%

  29.68%

  29.92%

  29.72%

 

  Litter

  20.00%

  17.70%

  19.15%

  19.81%

  19.99%

  19.99%

  20.00%

  19.95%

  19.95%

 

  Toilet

  20.00%

  18.65%

  19.54%

  19.79%

  19.82%

  19.87%

  19.92%

  19.87%

  19.78%

 

 

  Score

  87.19%

  95.12%

  97.02%

  98.70%

  98.89%

  98.83%

  99.08%

  99.21%

  Information

  Customer Information Screens

  47.00%

  46.87%

  45.05%

  45.65%

  46.48%

  47.00%

  47.00%

  47.00%

  47.00%

 

  Mobile Data Coverage

  6.00%

  2.44%

  4.26%

  6.00%

  6.00%

  6.00%

  6.00%

  6.00%

  6.00%

 

  Public Address System

  47.00%

  40.91%

  45.26%

  46.41%

  46.74%

  46.97%

  46.95%

  47.00%

  47.00%

 

   

  Score

  90.22%

  94.57%

  98.06%

  99.22%

  99.97%

  99.95%

  100.00%

  100.00%