Stations results for Sunday 29 April to Saturday 27 May 2017

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-11

16/17-12

16/17-13

17/18-01

17/18-02

Ambience

  Landscaping

20.00%

18.88%

19.61%

17.26%

18.86%

19.06%

  Lighting

20.00%

19.23%

19.68%

18.41%

19.77%

19.87%

  Seating

20.00%

17.97%

19.30%

17.12%

19.03%

19.47%

  Shelter/Canopy

20.00%

18.96%

19.15%

16.50%

19.43%

19.64%

  Toilets Operational - Fit for Use

20.00%

18.55%

19.28%

19.45%

19.93%

19.42%

  Score

93.59%

97.02%

88.74%

97.02%

97.46%

Cleanliness

  Cleanliness

30.00%

25.67%

26.79%

25.81%

27.87%

28.32%

  Graffiti

20.00%

19.39%

19.63%

18.33%

19.75%

19.79%

  Litter

30.00%

26.81%

27.34%

25.95%

28.58%

28.99%

  Toilet(s)

20.00%

16.56%

19.48%

19.69%

20.00%

19.51%

  Score

88.44%

93.24%

89.77%

96.20%

96.62%

Information

  CIS

30.00%

29.28%

29.55%

29.54%

29.54%

29.65%

  Help Point

15.00%

12.61%

12.95%

8.35%

13.29%

13.88%

  Poster and Frames

10.00%

9.48%

9.73%

8.84%

9.76%

9.85%

  Public Address

30.00%

28.30%

29.80%

29.81%

29.45%

29.76%

  Signs

15.00%

11.25%

14.07%

12.32%

14.51%

14.82%

  Score

90.92%

96.09%

88.86%

96.54%

97.96%

Maintenance

  Car and Cycle Parking

25.00%

23.09%

23.95%

23.96%

24.01%

23.90%

  Hazard

25.00%

23.58%

23.88%

21.83%

23.01%

23.41%

  Lift

25.00%

25.00%

25.00%

25.00%

25.00%

24.78%

  Winterisation

25.00%

24.19%

24.48%

22.95%

24.97%

25.00%

  Score

95.86%

97.31%

93.74%

97.00%

97.10%

Ticketing

  Ticket Buying

100.00%

96.89%

97.14%

97.24%

99.04%

98.75%

  Score

96.89%

97.14%

97.24%

99.04%

98.75%

On Train results for Sunday 29 April to Saturday 27 May 2017

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-11

16/17-12

16/17-13

17/18-01

17/18-02

Ambience

  Lighting

33.00%

30.86%

31.41%

31.65%

32.57%

32.55%

  Toilet Facilities

33.00%

30.72%

32.00%

32.53%

32.54%

32.57%

  Vehicle Interior Condition

34.00%

26.94%

31.87%

33.15%

33.55%

33.62%

  Score

88.52%

95.28%

97.33%

98.66%

98.73%

Cleanliness

  Exterior Cleanliness

10.00%

7.43%

8.56%

9.16%

9.89%

9.68%

  Graffiti and Etching

20.00%

19.46%

19.78%

19.79%

19.84%

19.87%

  Interior Cleanliness

30.00%

23.95%

28.09%

28.48%

29.15%

29.49%

  Litter

20.00%

17.70%

19.15%

19.81%

19.99%

19.99%

  Toilet

20.00%

18.65%

19.54%

19.79%

19.82%

19.87%

  Score

87.19%

95.12%

97.02%

98.70%

98.89%

Information

  Customer Information Screens

47.00%

46.87%

45.05%

45.65%

46.48%

47.00%

  Mobile Data Coverage

6.00%

2.44%

4.26%

6.00%

6.00%

6.00%

  Public Address System

47.00%

40.91%

45.26%

46.41%

46.74%

46.97%

  Score

90.22%

94.57%

98.06%

99.22%

99.97%