Stations results for Period 1 (Saturday 1 April to Saturday 28 April 2017)

Service Quality Area

Service Quality Indicator

SQI-Weight

16/17-11

16/17-12

16/17 - 13

17/18 -01

Ambience

Landscaping

20.00%

18.88%

19.61%

17.25%

18.83%

Lighting

20.00%

19.23%

19.68%

18.40%

19.77%

Seating

20.00%

17.97%%

19.30%

17.11%

19.02%

Shelter/Canopy

20.00%

18.96%

19.15%

16.48%

19.48%

Toilet(s) Operational - Fit for Use

20.00%

18.55%

19.28%

19.45%

19.92%

Score

93.59%

97.02%

88.68% 97.02%

Cleanliness

Cleanliness

30.00%

25.67%

26.79%

25.80% 27.88%

Graffiti

20.00%

19.39%

19.63%

18.33% 19.75%

Litter

30.00%

26.81%

27.34%

25.94% 28.82%

Toilet(s)

20.00%

16.56%

19.48%

19.69% 20.00%

Score

88.44%

93.24%

89.75% 96.45%

Information

CIS

30.00%

29.28%

29.55%

29.54% 29.52%

Help Point

15.00%

12.61%

12.95%

8.25% 13.25%

Poster and Frames

10.00%

9.48%

9.73%

8.83% 9.76%

Public Address

30.00%

28.30%

29.80%

29.81% 29.57%

Signs

15.00%

11.25%

14.07%

12.31% 14.49%

Score

90.92%

96.09%

88.74% 96.60%

Maintenance

Car and Cycle Parking

25.00%

23.09%

23.95%

29.54% 29.52%

Hazard

25.00%

23.58%

23.88%

21.82% 22.95%

Lift

25.00%

25.00%

25.00%

25.00% 25.00%

Winterisation

25.00%

24.19%

24.48%

22.94% 24.97

Score

95.86

97.31

93.72 96.91

Ticketing

Ticket Buying

100.00%

96.89%

97.14%

97.24%  

Score

96.89%

97.14% 

97.24% 99.02%

 

On Train results for Period 1 (Saturday 1 April to Saturday 28 April 2017)

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-12

16/17-12

16/17-13

17.18-01

Ambience

Lighting

33.00%

30.86%

31.41%

31.65%

32.57%

Toilet Facilities

33.00%

30.72%

32.00%

32.53%

32.54%

Vehicle Interior Condition

34.00%

26.94%

31.87%

33.15%

33.55%

Score

88.52%

95.28%

97.33%

98.66%

Cleanliness

Exterior Cleanliness

10.00%

7.43%

8.56%

9.16%

9.89%

Graffiti and Etching

20.00%

19.46%

19.78%

19.79%

19.84%

Interior Cleanliness

30.00%

23.95%

28.09%

28.48%

29.15%

Litter

20.00%

17.70%

19.15%

19.81%

19.99%

Toilet

20.00%

18.65%

19.54%

19.79%

19.82%

Score

87.19%

95.12%

97.02%

98.70%

Information

Customer Information Screens

47.00%

46.87%

45.05%

45.65%

46.48%

Mobile Data Coverage

6.00%

2.44%

4.26$

6.00%

6.00%

Public Address System

47.00%

40.91%

45.26%

46.41%

46.74%

Score

90.22%

94.57%

98.06%

99.22%