Stations results for Period 1 (Saturday 1 April to Saturday 28 April 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI-Weight |
16/17-11 |
16/17-12 |
16/17 - 13 |
17/18 -01 |
|
Ambience |
Landscaping |
20.00% |
18.88% |
19.61% |
17.25% |
18.83% |
|
Lighting |
20.00% |
19.23% |
19.68% |
18.40% |
19.77% |
|
|
Seating |
20.00% |
17.97%% |
19.30% |
17.11% |
19.02% |
|
|
Shelter/Canopy |
20.00% |
18.96% |
19.15% |
16.48% |
19.48% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
18.55% |
19.28% |
19.45% |
19.92% | |
|
Score |
93.59% |
97.02% |
88.68% | 97.02% | ||
|
Cleanliness |
Cleanliness |
30.00% |
25.67% |
26.79% |
25.80% | 27.88% |
|
Graffiti |
20.00% |
19.39% |
19.63% |
18.33% | 19.75% | |
|
Litter |
30.00% |
26.81% |
27.34% |
25.94% | 28.82% | |
|
Toilet(s) |
20.00% |
16.56% |
19.48% |
19.69% | 20.00% | |
|
Score |
88.44% |
93.24% |
89.75% | 96.45% | ||
|
Information |
CIS |
30.00% |
29.28% |
29.55% |
29.54% | 29.52% |
|
Help Point |
15.00% |
12.61% |
12.95% |
8.25% | 13.25% | |
|
Poster and Frames |
10.00% |
9.48% |
9.73% |
8.83% | 9.76% | |
|
Public Address |
30.00% |
28.30% |
29.80% |
29.81% | 29.57% | |
|
Signs |
15.00% |
11.25% |
14.07% |
12.31% | 14.49% | |
|
Score |
90.92% |
96.09% |
88.74% | 96.60% | ||
|
Maintenance |
Car and Cycle Parking |
25.00% |
23.09% |
23.95% |
29.54% | 29.52% |
|
Hazard |
25.00% |
23.58% |
23.88% |
21.82% | 22.95% | |
|
Lift |
25.00% |
25.00% |
25.00% |
25.00% | 25.00% | |
|
Winterisation |
25.00% |
24.19% |
24.48% |
22.94% | 24.97 | |
|
Score |
95.86 |
97.31 |
93.72 | 96.91 | ||
|
Ticketing |
Ticket Buying |
100.00% |
96.89% |
97.14% |
97.24% | |
|
Score |
96.89% |
97.14% |
97.24% | 99.02% | ||
On Train results for Period 1 (Saturday 1 April to Saturday 28 April 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-12 |
16/17-12 |
16/17-13 |
17.18-01 |
|
Ambience |
Lighting |
33.00% |
30.86% |
31.41% |
31.65% |
32.57% |
|
Toilet Facilities |
33.00% |
30.72% |
32.00% |
32.53% |
32.54% |
|
|
Vehicle Interior Condition |
34.00% |
26.94% |
31.87% |
33.15% |
33.55% |
|
|
Score |
88.52% |
95.28% |
97.33% |
98.66% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
7.43% |
8.56% |
9.16% |
9.89% |
|
Graffiti and Etching |
20.00% |
19.46% |
19.78% |
19.79% |
19.84% |
|
|
Interior Cleanliness |
30.00% |
23.95% |
28.09% |
28.48% |
29.15% |
|
|
Litter |
20.00% |
17.70% |
19.15% |
19.81% |
19.99% |
|
|
Toilet |
20.00% |
18.65% |
19.54% |
19.79% |
19.82% |
|
|
Score |
87.19% |
95.12% |
97.02% |
98.70% |
||
|
Information |
Customer Information Screens |
47.00% |
46.87% |
45.05% |
45.65% |
46.48% |
|
Mobile Data Coverage |
6.00% |
2.44% |
4.26$ |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
40.91% |
45.26% |
46.41% |
46.74% |
|
|
Score |
90.22% |
94.57% |
98.06% |
99.22% |
||