Stations results for last period (Sunday 8 January to Saturday 4 February 2017)
|
Service Quality Area and Benchmark required |
Service Quality Indicator |
SQI Weight |
16/17-11 |
|
Ambience (Benchmark - 0.79) |
Landscaping |
20.00% |
18.89% |
|
Lighting |
20.00% |
19.23% |
|
|
Seating |
20.00% |
17.97% |
|
|
Shelter/Canopy |
20.00% |
18.98% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
18.55% |
|
|
Score |
93.61% |
||
|
Cleanliness (Benchmark - 0.69) |
Cleanliness |
30.00% |
25.71% |
|
Graffiti |
20.00% |
19.39% |
|
|
Litter |
30.00% |
26.79% |
|
|
Toilet(s) |
20.00% |
16.56% |
|
|
Score |
88.46% |
||
|
Information (Benchmark - 0.80) |
CIS |
30.00% |
29.29% |
|
Help Point |
15.00% |
12.70% |
|
|
Poster and Frames |
10.00% |
9.49% |
|
|
Public Address |
30.00% |
28.33% |
|
|
Signs |
15.00% |
11.35% |
|
|
Score |
91.15% |
||
|
Maintenance (Benchmark - 0.90) |
Car and Cycle Parking |
25.00% |
23.05% |
|
Hazard |
25.00% |
23.59% |
|
|
Lift |
25.00% |
25.00% |
|
|
Winterisation |
25.00% |
24.20% |
|
|
Score |
95.84% |
||
|
Ticketing (Benchmark - 0.92) |
Ticket Buying |
100.00% |
96.91% |
|
|
Score |
96.91% |
|
On Train results for last period (Sunday 8 January to Saturday 4 February 2017)
|
Service Quality Area and Benchmark required |
Service Quality Indicator |
SQI Weight |
16/17-11 |
|
Ambience (Benchmark - 0.84) |
Lighting |
33.00% |
30.86% |
|
Toilet Facilities |
33.00% |
30.72% |
|
|
Vehicle Interior Condition |
34.00% |
26.94% |
|
|
Score |
88.52% |
||
|
Cleanliness (Benchmark - 0.72) |
Exterior Cleanliness |
10.00% |
7.43% |
|
Graffiti and Etching |
20.00% |
19.46% |
|
|
Interior Cleanliness |
30.00% |
23.95% |
|
|
Litter |
20.00% |
17.70% |
|
|
Toilet |
20.00% |
18.65% |
|
|
Score |
87.19% |
||
|
Information (Benchmark - 0.86) |
Customer Information Screens |
47.00% |
46.87% |
|
Mobile Data Coverage |
6.00% |
2.44% |
|
|
Public Address System |
47.00% |
40.91% |
|
|
Score |
90.22% |
||