Stations results for last period (Sunday 8 January to Saturday 4 February 2017)

Service Quality Area and Benchmark required

Service Quality Indicator

SQI Weight

16/17-11

Ambience

(Benchmark - 0.79)

Landscaping

20.00%

18.89%

Lighting

20.00%

19.23%

Seating

20.00%

17.97%

Shelter/Canopy

20.00%

18.98%

Toilet(s) Operational - Fit for Use

20.00%

18.55%

Score

93.61%

Cleanliness

(Benchmark - 0.69)

Cleanliness

30.00%

25.71%

Graffiti

20.00%

19.39%

Litter

30.00%

26.79%

Toilet(s)

20.00%

16.56%

Score

88.46%

Information

(Benchmark - 0.80)

CIS

30.00%

29.29%

Help Point

15.00%

12.70%

Poster and Frames

10.00%

9.49%

Public Address

30.00%

28.33%

Signs

15.00%

11.35%

Score

91.15%

Maintenance

(Benchmark - 0.90)

Car and Cycle Parking

25.00%

23.05%

Hazard

25.00%

23.59%

Lift

25.00%

25.00%

Winterisation

25.00%

24.20%

Score

95.84%

Ticketing

(Benchmark - 0.92)

Ticket Buying

100.00%

96.91%

 

Score

96.91% 


On Train results for last period (Sunday 8 January to Saturday 4 February 2017) 

Service Quality Area and Benchmark required

Service Quality Indicator

SQI Weight

16/17-11

Ambience

(Benchmark - 0.84)

Lighting

33.00%

30.86%

Toilet Facilities

33.00%

30.72%

Vehicle Interior Condition

34.00%

26.94%

Score

88.52%

Cleanliness

(Benchmark - 0.72)

Exterior Cleanliness

10.00%

7.43%

Graffiti and Etching

20.00%

19.46%

Interior Cleanliness

30.00%

23.95%

Litter

20.00%

17.70%

Toilet

20.00%

18.65%

Score

87.19%

Information

(Benchmark - 0.86)

Customer Information Screens

47.00%

46.87%

Mobile Data Coverage

6.00%

2.44%

Public Address System

47.00%

40.91%

Score

90.22%