Station Results for Period 13 (Sunday 5 March to Friday 31 March 2017) 

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-12

16/17-13

Ambience

Landscaping

20.00%

19.59%

17.87%

Lighting

20.00%

19.72%

18.81%

Seating

20.00%

19.29%

17.77%

Shelter/Canopy

20.00%

19.20%

17.26%

Toilet(s) Operational - Fit for Use

20.00%

19.63%

19.43%

Score

97.44%

91.13%

Cleanliness

Cleanliness

30.00%

26.80%

26.49%

Graffiti

20.00%

19.64%

18.74%

Litter

30.00%

27.32%

26.69%

Toilet(s)

20.00%

20.00%

19.68%

Score

93.76%

91.61%

Information

CIS

30.00%

29.68%

29.52%

Help Point

15.00%

12.91%

9.11%

Poster and Frames

10.00%

9.72%

9.07%

Public Address

30.00%

29.79%

29.81%

Signs

15.00%

14.04%

12.93%

Score

96.14%

90.44%

Maintenance

Car and Cycle Parking

25.00%

24.02%

23.98%

Hazard

25.00%

23.89%

22.22%

Lift

25.00%

25.00%

25.00%

Winterisation

25.00%

24.45%

23.49%

Score

97.36%

94.69%

Ticketing

Ticket Buying

100.00%

97.39%

97.58%

Score

97.39%

97.58% 


On Train Results for Period 12 (Sunday 5 February to Saturday 4 March 2017)

Service Quality Area

Service Quality Indicator

SQI Weight

16/17-12

16/17-13

Ambience

Lighting

33.00%

31.41%

31.65%

Toilet Facilities

33.00%

32.00%

32.53%

Vehicle Interior Condition

34.00%

26.94%

33.15%

Score

95.28%

97.33%

Cleanliness

Exterior Cleanliness

10.00%

8.56%

9.16%

Graffiti and Etching

20.00%

19.78%

19.79%

Interior Cleanliness

30.00%

28.09%

28.48%

Litter

20.00%

19.15%

19.81%

Toilet

20.00%

19.54%

19.79%

Score

95.12%

97.02%

Information

Customer Information Screens

47.00%

45.05%

45.65%

Mobile Data Coverage

6.00%

4.26%

6.00%

Public Address System

47.00%

45.26%

46.41%

Score

94.57%

98.06%