Station Results for Period 13 (Sunday 5 March to Friday 31 March 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-12 |
16/17-13 |
|
Ambience |
Landscaping |
20.00% |
19.59% |
17.87% |
|
Lighting |
20.00% |
19.72% |
18.81% |
|
|
Seating |
20.00% |
19.29% |
17.77% |
|
|
Shelter/Canopy |
20.00% |
19.20% |
17.26% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.63% |
19.43% |
|
|
Score |
97.44% |
91.13% |
||
|
Cleanliness |
Cleanliness |
30.00% |
26.80% |
26.49% |
|
Graffiti |
20.00% |
19.64% |
18.74% |
|
|
Litter |
30.00% |
27.32% |
26.69% |
|
|
Toilet(s) |
20.00% |
20.00% |
19.68% |
|
|
Score |
93.76% |
91.61% |
||
|
Information |
CIS |
30.00% |
29.68% |
29.52% |
|
Help Point |
15.00% |
12.91% |
9.11% |
|
|
Poster and Frames |
10.00% |
9.72% |
9.07% |
|
|
Public Address |
30.00% |
29.79% |
29.81% |
|
|
Signs |
15.00% |
14.04% |
12.93% |
|
|
Score |
96.14% |
90.44% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.02% |
23.98% |
|
Hazard |
25.00% |
23.89% |
22.22% |
|
|
Lift |
25.00% |
25.00% |
25.00% |
|
|
Winterisation |
25.00% |
24.45% |
23.49% |
|
|
Score |
97.36% |
94.69% |
||
|
Ticketing |
Ticket Buying |
100.00% |
97.39% |
97.58% |
|
Score |
97.39% |
97.58% |
||
On Train Results for Period 12 (Sunday 5 February to Saturday 4 March 2017)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
16/17-12 |
16/17-13 |
|
Ambience |
Lighting |
33.00% |
31.41% |
31.65% |
|
Toilet Facilities |
33.00% |
32.00% |
32.53% |
|
|
Vehicle Interior Condition |
34.00% |
26.94% |
33.15% |
|
|
Score |
95.28% |
97.33% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
8.56% |
9.16% |
|
Graffiti and Etching |
20.00% |
19.78% |
19.79% |
|
|
Interior Cleanliness |
30.00% |
28.09% |
28.48% |
|
|
Litter |
20.00% |
19.15% |
19.81% |
|
|
Toilet |
20.00% |
19.54% |
19.79% |
|
|
Score |
95.12% |
97.02% |
||
|
Information |
Customer Information Screens |
47.00% |
45.05% |
45.65% |
|
Mobile Data Coverage |
6.00% |
4.26% |
6.00% |
|
|
Public Address System |
47.00% |
45.26% |
46.41% |
|
|
Score |
94.57% |
98.06%
|
||