Stations results for Sunday 16th September 2018 to Saturday 13th October 2018
| Stations Scores by Rail Period | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | All |
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.53% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.37% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.56% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.75% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.03% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.25% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.79% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.07% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.65% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 96.76% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.63% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 13.63% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.87% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.90% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.77% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 97.80% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.48% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 23.97% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.08% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.99% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 97.53% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 98.82% |
| Score | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 98.82% | ||
Train results for Sunday 16th September 2018 to Saturday 13th October 2018
| Trains Scores by Rail Period | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 32.20% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.46% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.46% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 98.11% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.76% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.80% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.14% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.62% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.80% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 98.13% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.50% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.87% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.37% | ||
Stations results for Sunday 14th October 2018 to Saturday 10th November 2018
| Stations Scores by Rail Period | ||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | All | |
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.67% | 19.55% | |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.83% | ||
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.40% | ||
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.57% | ||
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.72% | ||
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.32% | 98.08% | |||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.64% | 28.31% | |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.80% | ||
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.42% | 29.12% | ||
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.63% | ||
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43 % | 96.86% | |||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.63% | |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 13.72% | ||
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.88% | ||
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.91% | ||
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.77% | ||
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50 % | 97.90% | |||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.68% | 24.51% | |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.33% | 24.03% | ||
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.52% | 24.15% | ||
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.98% | ||
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.46% | 97.67% | |||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 98.93% | |
| Score | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 98.93% | |||
Train results for Sunday 14th October 2018 to Saturday 10th November 2018
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | All | |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.62% | 32.13% | |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.06% | 32.41% | ||
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.34% | 33.44% | ||
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.02% | 97.98% | |||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.23% | 9.70% | |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.88% | 19.81% | ||
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.20% | 29.15% | ||
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.29% | 19.58% | ||
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.60% | 19.78% | ||
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.20% | 98.02% | |||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.12% | 46.45% | |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | ||
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.89% | ||
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.10% | 99.33% | |||
Stations results for Sunday 11th November 2018 to Saturday 8th December 2018
| Stations Scores by Rail Period | ||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 18/19-09 | All |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.68% | 19.78% | 19.58% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.73% | 19.82% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.48% | 19.41% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.74% | 19.59% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.13% | 19.65% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.33% | 97.87% | 98.05% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.63% | 28.73% | 28.36% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.79% | 19.80% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.43% | 29.32% | 29.15% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.24% | 19.58% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43% | 97.08% | 96.88% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.46% | 29.61% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 14.00% | 13.76% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.85% | 9.88% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.60% | 29.87% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.71% | 14.76% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50% | 97.63% | 97.87% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.69% | 24.50% | 24.51% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.34% | 24.25% | 24.05% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.53% | 23.75% | 24.11% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.76% | 24.96% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.48% | 97.25% | 97.63% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 98.94% |
| Score | 15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 98.94% | ||
Train results for Sunday 11th November 2018 to Saturday 8th December 2018
| Trains Scores by Rail Period | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 19/19-09 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.64% | 32.03% | 32.12% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.07% | 32.28% | 32.39% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.35% | 32.75% | 33.37% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.06% | 97.05% | 97.88% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.24% | 9.58% | 9.68% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.89% | 19.91% | 19.82% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.21% | 29.55% | 29.20% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.30% | 19.57% | 19.58% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.61% | 19.72% | 19.77% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.24% | 98.33% | 98.06% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.17% | 46.63% | 46.48% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.94% | 46.89% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.15% | 99.57% | 99.37% | ||
Stations results for Sunday 9th December 2018 to Saturday 5th January 2019
| Stations Scores by Rail Period | |||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 18/19-09 | 19/19-10 | All |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.68% | 19.78% | 19.92% | 19.61% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.73% | 19.65% | 19.81% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.48% | 19.51% | 19.42% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.74% | 19.69% | 19.60% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.13% | 19.61% | 19.64% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.33% | 97.87% | 98.38% | 98.08% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.63% | 28.73% | 28.89% | 28.40% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.79% | 19.85% | 19.81% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.43% | 29.32% | 29.33% | 29.16% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.24% | 19.13% | 19.55% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43% | 97.08% | 97.19% | 96.91% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.46% | 29.48% | 29.60% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 14.00% | 14.08% | 13.79% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.85% | 9.91% | 9.88% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.60% | 30.00% | 29.88% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.71% | 14.90% | 14.77% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50% | 97.63% | 98.37% | 97.91% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.69% | 24.50% | 24.51% | 24.51% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.34% | 24.25% | 24.21% | 24.07% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.53% | 23.75% | 25.00% | 24.17% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.76% | 25.00% | 24.96% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.48% | 97.25% | 98.73% | 97.70% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 97.78% | 98.85% |
| Score | 15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 97.78% | 98.85% | ||
Train results for Sunday 9th December 2018 to Saturday 5th January 2019
| Trains Scores by Rail Period | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 19/19-09 | 19/19-10 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.64% | 32.03% | 31.94% | 32.10% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.07% | 32.28% | 32.36% | 32.39% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.35% | 32.75% | 33.41% | 33.37% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.06% | 97.05% | 97.71% | 97.87% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.24% | 9.58% | 9.72% | 9.69% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.89% | 19.91% | 19.84% | 19.82% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.21% | 29.55% | 29.37% | 29.21% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.30% | 19.57% | 19.86% | 19.61% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.61% | 19.72% | 19.87% | 19.78% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.24% | 98.33% | 98.67% | 98.11% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.17% | 46.63% | 46.33% | 46.45% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.94% | 46.98% | 46.90% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.15% | 99.57% | 99.31% | 99.35% | ||
Stations results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)
|
Stations Scores by Rail Period |
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-11 |
All |
|
Ambience |
Landscaping |
20.00% |
19.77% |
19.77% |
|
Lighting |
20.00% |
19.78% |
19.78% |
|
|
Seating |
20.00% |
19.66% |
19.66% |
|
|
Shelter/Canopy |
20.00% |
19.69% |
19.69% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.36% |
19.36% |
|
|
Score |
98.25% |
98.25% |
||
|
Cleanliness |
Cleanliness |
30.00% |
28.61% |
28.61% |
|
Graffiti |
20.00% |
19.80% |
19.80% |
|
|
Litter |
30.00% |
29.35% |
29.35% |
|
|
Toilet(s) |
20.00% |
19.76% |
19.76% |
|
|
Score |
97.51% |
97.51% |
||
|
Information |
CIS |
30.00% |
29.71% |
29.71% |
|
Help Point |
15.00% |
13.97% |
13.97% |
|
|
Poster and Frames |
10.00% |
9.89% |
9.89% |
|
|
Public Address |
30.00% |
29.73% |
29.73% |
|
|
Signs |
15.00% |
14.80% |
14.80% |
|
|
Score |
98.10% |
98.10% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.50% |
24.50% |
|
Hazard |
25.00% |
23.92% |
23.92% |
|
|
Lift |
25.00% |
23.58% |
23.58% |
|
|
Winterisation |
25.00% |
24.87% |
24.87% |
|
|
Score |
96.88% |
96.88% |
||
|
Ticketing |
Ticket Buying |
100.00% |
98.21% |
98.21% |
|
Score |
98.21% |
98.21% |
||
Train results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)
|
Trains Scores by Rail Period |
|
|
||
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-11 |
All |
|
Ambience |
Lighting |
33.00% |
32.41% |
32.41% |
|
Toilet Facilities |
33.00% |
32.72% |
32.72% |
|
|
Vehicle Interior Condition |
34.00% |
33.86% |
33.86% |
|
|
Score |
98.98% |
98.98% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.98% |
9.98% |
|
Graffiti and Etching |
20.00% |
19.94% |
19.94% |
|
|
Interior Cleanliness |
30.00% |
29.83% |
29.83% |
|
|
Litter |
20.00% |
19.97% |
19.97% |
|
|
Toilet |
20.00% |
19.86% |
19.86% |
|
|
Score |
99.57% |
99.57% |
||
|
Information |
Customer Information Screens |
47.00% |
47.00% |
47.00% |
|
Mobile Data Coverage |
6.00% |
- |
- |
|
|
Public Address System |
47.00% |
46.98% |
46.98% |
|
|
Score |
99.98% |
99.98% |
||
Stations results for Sunday 4th February 2018 to 3rd March 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-12 |
All |
|
Ambience |
Landscaping |
20.00% |
19.75% |
19.39% |
|
Lighting |
20.00% |
19.79% |
19.82% |
|
|
Seating |
20.00% |
19.46% |
19.48% |
|
|
Shelter/Canopy |
20.00% |
19.64% |
19.65% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.70% |
19.65% |
|
|
Score |
98.34% |
97.99% |
||
|
Cleanliness |
Cleanliness |
30.00% |
28.06% |
28.34% |
|
Graffiti |
20.00% |
19.78% |
19.77% |
|
|
Litter |
30.00% |
29.18% |
29.07% |
|
|
Toilet(s) |
20.00% |
19.32% |
19.62% |
|
|
Score |
96.34% |
96.79% |
||
|
Information |
CIS |
30.00% |
29.72% |
29.65% |
|
Help Point |
15.00% |
13.63% |
14.03% |
|
|
Poster and Frames |
10.00% |
9.89% |
9.87% |
|
|
Public Address |
30.00% |
29.63% |
29.74% |
|
|
Signs |
15.00% |
14.70% |
14.81% |
|
|
Score |
97.58% |
98.09% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.21% |
24.34% |
|
Hazard |
25.00% |
23.74% |
23.64% |
|
|
Lift |
25.00% |
23.75% |
24.31% |
|
|
Winterisation |
25.00% |
24.63% |
24.91% |
|
|
Score |
96.34% |
97.20% |
||
|
Ticketing |
Ticket Buying |
100.00% |
99.17% |
98.37% |
|
Score |
99.17% |
98.37% |
||
Train results for Sunday 4 February 2018 to 3 March 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-12 |
All |
|
Ambience |
Lighting |
33.00% |
32.47% |
32.45% |
|
Toilet Facilities |
33.00% |
32.70% |
32.61% |
|
|
Vehicle Interior Condition |
34.00% |
33.83% |
33.74% |
|
|
Score |
98.99% |
98.80% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
10.00% |
9.74% |
|
Graffiti and Etching |
20.00% |
19.88% |
19.91% |
|
|
Interior Cleanliness |
30.00% |
29.82% |
29.71% |
|
|
Litter |
20.00% |
19.77% |
19.94% |
|
|
Toilet |
20.00% |
19.90% |
19.85% |
|
|
Score |
99.36% |
99.13% |
||
|
Information |
Customer Information Screens |
47.00% |
47.00% |
46.84% |
|
Mobile Data Coverage |
6.00% |
- |
6.00% |
|
|
Public Address System |
47.00% |
47.00% |
46.94% |
|
|
Score |
100.00% |
99.78% |
||
Stations results for period from Sunday 7th March 2018 to Saturday 31st March 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-01 |
17/18-02 |
17/18-03 |
17/18-04 |
17/18-05 |
17/18-06 |
17/18-07 |
17/18-08 |
17/18-09 |
17/18-10 |
17/18-11 |
17/18-12 |
17/18-13 |
All |
|
Ambience |
Landscaping |
20.00% |
18.86% |
19.05% |
19.11% |
19.18% |
19.18% |
19.30% |
19.39% |
19.50% |
19.64% |
19.63% |
19.77% |
19.75% |
19.87% |
19.41% |
|
Lighting |
20.00% |
19.77% |
19.87% |
19.90% |
19.89% |
19.84% |
19.81% |
19.83% |
19.75% |
19.79% |
19.82% |
19.78% |
19.79% |
19.83% |
19.82% |
|
|
Seating |
20.00% |
19.03% |
19.48% |
19.50% |
19.61% |
19.43% |
19.45% |
19.60% |
19.49% |
19.63% |
19.32% |
19.66% |
19.46% |
19.43% |
19.49% |
|
|
Shelter/Canopy |
20.00% |
19.43% |
19.64% |
19.74% |
19.65% |
19.57% |
19.70% |
19.70% |
19.60% |
19.79% |
19.58% |
19.69% |
19.64% |
19.69% |
19.66% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.93% |
19.42% |
19.77% |
19.83% |
19.84% |
19.69% |
19.70% |
19.94% |
18.98% |
19.58% |
19.36% |
19.70% |
19.88% |
19.66% |
|
|
Score |
97.02% |
97.46% |
98.02% |
98.16% |
97.85% |
97.94% |
98.22% |
98.29% |
97.83% |
97.94% |
98.25% |
98.34% |
98.71% |
98.04% |
||
|
Cleanliness |
Cleanliness |
30.00% |
27.87% |
28.33% |
28.64% |
28.31% |
28.08% |
28.19% |
28.56% |
28.48% |
28.55% |
28.06% |
28.61% |
28.06% |
28.00% |
28.32% |
|
Graffiti |
20.00% |
19.75% |
19.79% |
19.78% |
19.75% |
19.78% |
19.76% |
19.80% |
19.75% |
19.74% |
19.79% |
19.80% |
19.78% |
19.75% |
19.77% |
|
|
Litter |
30.00% |
28.58% |
28.99% |
28.95% |
29.04% |
28.76% |
29.02% |
29.25% |
29.25% |
29.42% |
28.62% |
29.35% |
29.18% |
29.39% |
29.09% |
|
|
Toilet(s) |
20.00% |
20.00% |
19.51% |
19.69% |
19.94% |
19.76% |
19.72% |
19.68% |
19.81% |
18.70% |
19.31% |
19.76% |
19.32% |
19.82% |
19.62% |
|
|
Score |
96.20% |
96.63% |
97.06% |
97.03% |
96.39% |
96.69% |
97.29% |
97.29% |
96.41% |
95.78% |
97.51% |
96.34% |
96.96% |
96.80% |
||
|
Information |
CIS |
30.00% |
29.54% |
29.65% |
29.46% |
29.53% |
29.82% |
29.33% |
29.69% |
29.78% |
29.80% |
29.64% |
29.71% |
29.72% |
29.65% |
29.65% |
|
Help Point |
15.00% |
13.29% |
13.88% |
14.09% |
13.96% |
14.17% |
14.13% |
14.14% |
14.42% |
14.08% |
14.18% |
13.97% |
13.63% |
13.45% |
14.00% |
|
|
Poster and Frames |
10.00% |
9.76% |
9.85% |
9.88% |
9.85% |
9.87% |
9.87% |
9.86% |
9.87% |
9.90% |
9.86% |
9.89% |
9.89% |
9.88% |
9.87% |
|
|
Public Address |
30.00% |
29.45% |
29.76% |
29.87% |
29.69% |
29.85% |
29.91% |
29.40% |
29.82% |
29.80% |
29.85% |
29.73% |
29.63% |
29.59% |
29.72% |
|
|
Signs |
15.00% |
14.51% |
14.82% |
14.83% |
14.84% |
14.86% |
14.86% |
14.84% |
14.81% |
14.83% |
14.89% |
14.80% |
14.70% |
14.66% |
14.80% |
|
|
Score |
96.54% |
97.96% |
98.14% |
97.87% |
98.57% |
98.10% |
97.93% |
98.71% |
98.41% |
98.42% |
98.10% |
97.58% |
97.23% |
98.04% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.01% |
23.90% |
24.27% |
24.01% |
24.38% |
24.51% |
24.42% |
24.54% |
24.51% |
24.57% |
24.50% |
24.21% |
24.47% |
24.35% |
|
Hazard |
25.00% |
23.01% |
23.42% |
23.49% |
23.26% |
23.15% |
23.98% |
23.72% |
24.01% |
23.93% |
24.00% |
23.92% |
23.74% |
23.89% |
23.67% |
|
|
Lift |
25.00% |
25.00% |
24.78% |
24.48% |
24.73% |
23.68% |
23.94% |
24.50% |
24.51% |
24.21% |
25.00% |
23.58% |
23.75% |
24.38% |
24.34% |
|
|
Winterisation |
25.00% |
24.97% |
25.00% |
24.97% |
24.99% |
24.95% |
25.00% |
24.99% |
24.87% |
24.89% |
24.67% |
24.87% |
24.63% |
25.00% |
24.91% |
|
|
Score |
97.00% |
97.10% |
97.21% |
97.00% |
96.16% |
97.43% |
97.64% |
97.94% |
97.54% |
98.24% |
96.88% |
96.34% |
97.74% |
97.26% |
||
|
Ticketing |
Ticket Buying |
100.00% |
99.04% |
98.75% |
99.67% |
97.65% |
98.37% |
97.48% |
96.94% |
98.50% |
98.90% |
98.46% |
98.21% |
99.17% |
99.28% |
98.45% |
|
Score |
99.04% |
98.75% |
99.67% |
97.65% |
98.37% |
97.48% |
96.94% |
98.50% |
98.90% |
98.46% |
98.21% |
99.17% |
99.28% |
98.45% |
||
Train results for period from Sunday 7th March 2018 to Saturday 31st March 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
17/18-01 |
17/18-02 |
17/18-03 |
17/18-04 |
17/18-05 |
17/18-06 |
17/18-07 |
17/18-08 |
17/18-09 |
17/18-10 |
17/18-11 |
17/18-12 |
17/18-13 |
All |
|
Ambience |
Lighting |
33.00% |
32.57% |
32.55% |
32.26% |
32.13% |
32.47% |
32.56% |
32.41% |
32.39% |
32.65% |
32.49% |
32.41% |
32.47% |
32.37% |
32.44% |
|
Toilet Facilities |
33.00% |
32.54% |
32.57% |
32.57% |
32.63% |
32.52% |
32.61% |
32.70% |
32.52% |
32.69% |
32.67% |
32.72% |
32.70% |
32.60% |
32.62% |
|
|
Vehicle Interior Condition |
34.00% |
33.55% |
33.62% |
33.54% |
33.66% |
33.76% |
33.76% |
33.88% |
33.77% |
33.89% |
33.93% |
33.86% |
33.83% |
33.82% |
33.75% |
|
|
Score |
98.66% |
98.73% |
98.38% |
98.41% |
98.75% |
98.92% |
98.99% |
98.68% |
99.23% |
99.09% |
98.98% |
98.99% |
98.78% |
98.81% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.89% |
9.68% |
9.42% |
9.42% |
9.86% |
9.63% |
9.76% |
9.72% |
9.70% |
9.89% |
9.98% |
10.00% |
9.80% |
9.75% |
|
Graffiti and Etching |
20.00% |
19.84% |
19.87% |
19.82% |
19.93% |
19.91% |
19.92% |
19.92% |
19.97% |
19.96% |
19.95% |
19.94% |
19.88% |
19.89% |
19.91% |
|
|
Interior Cleanliness |
30.00% |
29.15% |
29.49% |
29.68% |
29.92% |
29.72% |
29.72% |
29.82% |
29.80% |
29.86% |
29.90% |
29.83% |
29.82% |
29.68% |
29.72% |
|
|
Litter |
20.00% |
19.99% |
19.99% |
20.00% |
19.95% |
19.95% |
19.99% |
19.99% |
19.93% |
19.93% |
19.96% |
19.97% |
19.77% |
19.79% |
19.94% |
|
|
Toilet |
20.00% |
19.82% |
19.87% |
19.92% |
19.87% |
19.78% |
19.85% |
19.84% |
19.79% |
19.82% |
19.88% |
19.86% |
19.90% |
19.85% |
19.85% |
|
|
Score |
98.70% |
98.89% |
98.83% |
99.08% |
99.21% |
99.11% |
99.32% |
99.21% |
99.28% |
99.58% |
99.57% |
99.36% |
99.01% |
99.16% |
||
|
Information |
Customer Information Screens |
47.00% |
46.48% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
45.56% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
47.00% |
46.85% |
|
Mobile Data Coverage |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
6.00% |
- |
- |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
46.74% |
46.97% |
46.95% |
47.00% |
47.00% |
46.98% |
46.74% |
47.00% |
46.97% |
47.00% |
46.98% |
47.00% |
46.98% |
46.95% |
|
|
Score |
99.22% |
99.97% |
99.95% |
100.00% |
100.00% |
99.98% |
98.30% |
100.00% |
99.97% |
100.00% |
99.98% |
100.00% |
99.98% |
99.80% |
||
Stations results for Sunday 1st April 2018 to Saturday 28th April 2018
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
All |
|
Ambience |
Landscaping |
20.00% |
19.87% |
19.87% |
|
Lighting |
20.00% |
19.79% |
19.79% |
|
|
Seating |
20.00% |
19.55% |
19.55% |
|
|
Shelter/Canopy |
20.00% |
19.72% |
19.72% |
|
|
Toilet(s) Operational - Fit for Use |
20.00% |
19.82% |
19.82% |
|
|
Score |
98.75% |
98.75% |
||
|
Cleanliness |
Cleanliness |
30.00% |
27.96% |
27.96% |
|
Graffiti |
20.00% |
19.81% |
19.81% |
|
|
Litter |
30.00% |
29.20% |
29.20% |
|
|
Toilet(s) |
20.00% |
19.64% |
19.64% |
|
|
Score |
96.62% |
96.62% |
||
|
Information |
CIS |
30.00% |
29.82% |
29.82% |
|
Help Point |
15.00% |
13.29% |
13.29% |
|
|
Poster and Frames |
10.00% |
9.84% |
9.84% |
|
|
Public Address |
30.00% |
29.66% |
29.66% |
|
|
Signs |
15.00% |
14.61% |
14.61% |
|
|
Score |
97.22% |
97.22% |
||
|
Maintenance |
Car and Cycle Parking |
25.00% |
24.53% |
24.53% |
|
Hazard |
25.00% |
23.74% |
23.74% |
|
|
Lift |
25.00% |
24.00% |
24.00% |
|
|
Winterisation |
25.00% |
25.00% |
25.00% |
|
|
Score |
97.27% |
97.27% |
||
|
Ticketing |
Ticket Buying |
100.00% |
99.15% |
99.15% |
|
Score |
99.15% |
99.15% |
||
Train results for last period (Sunday 1st April 2018 to Saturday 28th April 2018)
|
Service Quality Area |
Service Quality Indicator |
SQI Weight |
18/19-01 |
|
Ambience |
Lighting |
33.00% |
32.57% |
|
Toilet Facilities |
33.00% |
32.54% |
|
|
Vehicle Interior Condition |
34.00% |
33.55% |
|
|
Score |
98.66% |
||
|
Cleanliness |
Exterior Cleanliness |
10.00% |
9.89% |
|
Graffiti and Etching |
20.00% |
19.84% |
|
|
Interior Cleanliness |
30.00% |
29.15% |
|
|
Litter |
20.00% |
19.99% |
|
|
Toilet |
20.00% |
19.82% |
|
|
Score |
98.70% |
||
|
Information |
Customer Information Screens |
47.00% |
46.48% |
|
Mobile Data Coverage |
6.00% |
6.00% |
|
|
Public Address System |
47.00% |
46.74% |
|
|
Score |
99.22% |
||