Frequently Asked Questions

Service Quality Results

Stations results for Sunday 16th September 2018 to Saturday 13th October 2018
Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.53%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.37%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.56%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.75%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.03%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.25%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.79%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.07%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.65%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 96.76%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.63%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 13.63%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.87%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.90%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.77%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 97.80%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.48%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 23.97%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.08%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.99%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 97.53%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 98.82%
Score 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 98.82%

Train results for Sunday 16th September 2018 to Saturday 13th October 2018

Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 32.20%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.46%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.46%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 98.11%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.76%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.80%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.14%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.62%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.80%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 98.13%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.50%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.87%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.37%

Stations results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)

Stations Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-11

All

Ambience

Landscaping

20.00%

19.77%

19.77%

Lighting

20.00%

19.78%

19.78%

Seating

20.00%

19.66%

19.66%

Shelter/Canopy

20.00%

19.69%

19.69%

Toilet(s) Operational - Fit for Use

20.00%

19.36%

19.36%

Score

98.25%

98.25%

Cleanliness

Cleanliness

30.00%

28.61%

28.61%

Graffiti

20.00%

19.80%

19.80%

Litter

30.00%

29.35%

29.35%

Toilet(s)

20.00%

19.76%

19.76%

Score

97.51%

97.51%

Information

CIS

30.00%

29.71%

29.71%

Help Point

15.00%

13.97%

13.97%

Poster and Frames

10.00%

9.89%

9.89%

Public Address

30.00%

29.73%

29.73%

Signs

15.00%

14.80%

14.80%

Score

98.10%

98.10%

Maintenance

Car and Cycle Parking

25.00%

24.50%

24.50%

Hazard

25.00%

23.92%

23.92%

Lift

25.00%

23.58%

23.58%

Winterisation

25.00%

24.87%

24.87%

Score

96.88%

96.88%

Ticketing

Ticket Buying

100.00%

98.21%

98.21%

Score

98.21%

98.21%

Train results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)

Trains Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-11

All

Ambience

Lighting

33.00%

32.41%

32.41%

Toilet Facilities

33.00%

32.72%

32.72%

Vehicle Interior Condition

34.00%

33.86%

33.86%

Score

98.98%

98.98%

Cleanliness

Exterior Cleanliness

10.00%

9.98%

9.98%

Graffiti and Etching

20.00%

19.94%

19.94%

Interior Cleanliness

30.00%

29.83%

29.83%

Litter

20.00%

19.97%

19.97%

Toilet

20.00%

19.86%

19.86%

Score

99.57%

99.57%

Information

Customer Information Screens

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

-

-

Public Address System

47.00%

46.98%

46.98%

Score

99.98%

99.98%

Stations results for Sunday 4th February 2018 to 3rd March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-12

All

Ambience

Landscaping

20.00%

19.75%

19.39%

Lighting

20.00%

19.79%

19.82%

Seating

20.00%

19.46%

19.48%

Shelter/Canopy

20.00%

19.64%

19.65%

Toilet(s) Operational - Fit for Use

20.00%

19.70%

19.65%

Score

98.34%

97.99%

Cleanliness

Cleanliness

30.00%

28.06%

28.34%

Graffiti

20.00%

19.78%

19.77%

Litter

30.00%

29.18%

29.07%

Toilet(s)

20.00%

19.32%

19.62%

Score

96.34%

96.79%

Information

CIS

30.00%

29.72%

29.65%

Help Point

15.00%

13.63%

14.03%

Poster and Frames

10.00%

9.89%

9.87%

Public Address

30.00%

29.63%

29.74%

Signs

15.00%

14.70%

14.81%

Score

97.58%

98.09%

Maintenance

Car and Cycle Parking

25.00%

24.21%

24.34%

Hazard

25.00%

23.74%

23.64%

Lift

25.00%

23.75%

24.31%

Winterisation

25.00%

24.63%

24.91%

Score

96.34%

97.20%

Ticketing

Ticket Buying

100.00%

99.17%

98.37%

Score

99.17%

98.37%


Train results for Sunday 4 February 2018 to 3 March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-12

All

Ambience

Lighting

33.00%

32.47%

32.45%

Toilet Facilities

33.00%

32.70%

32.61%

Vehicle Interior Condition

34.00%

33.83%

33.74%

Score

98.99%

98.80%

Cleanliness

Exterior Cleanliness

10.00%

10.00%

9.74%

Graffiti and Etching

20.00%

19.88%

19.91%

Interior Cleanliness

30.00%

29.82%

29.71%

Litter

20.00%

19.77%

19.94%

Toilet

20.00%

19.90%

19.85%

Score

99.36%

99.13%

Information

Customer Information Screens

47.00%

47.00%

46.84%

Mobile Data Coverage

6.00%

-

6.00%

Public Address System

47.00%

47.00%

46.94%

Score

100.00%

99.78%

Stations results for period from Sunday 7th March 2018 to Saturday 31st March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-01

17/18-02

17/18-03

17/18-04

17/18-05

17/18-06

17/18-07

17/18-08

17/18-09

17/18-10

17/18-11

17/18-12

17/18-13

All

Ambience

Landscaping

20.00%

18.86%

19.05%

19.11%

19.18%

19.18%

19.30%

19.39%

19.50%

19.64%

19.63%

19.77%

19.75%

19.87%

19.41%

Lighting

20.00%

19.77%

19.87%

19.90%

19.89%

19.84%

19.81%

19.83%

19.75%

19.79%

19.82%

19.78%

19.79%

19.83%

19.82%

Seating

20.00%

19.03%

19.48%

19.50%

19.61%

19.43%

19.45%

19.60%

19.49%

19.63%

19.32%

19.66%

19.46%

19.43%

19.49%

Shelter/Canopy

20.00%

19.43%

19.64%

19.74%

19.65%

19.57%

19.70%

19.70%

19.60%

19.79%

19.58%

19.69%

19.64%

19.69%

19.66%

Toilet(s) Operational - Fit for Use

20.00%

19.93%

19.42%

19.77%

19.83%

19.84%

19.69%

19.70%

19.94%

18.98%

19.58%

19.36%

19.70%

19.88%

19.66%

Score

97.02%

97.46%

98.02%

98.16%

97.85%

97.94%

98.22%

98.29%

97.83%

97.94%

98.25%

98.34%

98.71%

98.04%

Cleanliness

Cleanliness

30.00%

27.87%

28.33%

28.64%

28.31%

28.08%

28.19%

28.56%

28.48%

28.55%

28.06%

28.61%

28.06%

28.00%

28.32%

Graffiti

20.00%

19.75%

19.79%

19.78%

19.75%

19.78%

19.76%

19.80%

19.75%

19.74%

19.79%

19.80%

19.78%

19.75%

19.77%

Litter

30.00%

28.58%

28.99%

28.95%

29.04%

28.76%

29.02%

29.25%

29.25%

29.42%

28.62%

29.35%

29.18%

29.39%

29.09%

Toilet(s)

20.00%

20.00%

19.51%

19.69%

19.94%

19.76%

19.72%

19.68%

19.81%

18.70%

19.31%

19.76%

19.32%

19.82%

19.62%

Score

96.20%

96.63%

97.06%

97.03%

96.39%

96.69%

97.29%

97.29%

96.41%

95.78%

97.51%

96.34%

96.96%

96.80%

Information

CIS

30.00%

29.54%

29.65%

29.46%

29.53%

29.82%

29.33%

29.69%

29.78%

29.80%

29.64%

29.71%

29.72%

29.65%

29.65%

Help Point

15.00%

13.29%

13.88%

14.09%

13.96%

14.17%

14.13%

14.14%

14.42%

14.08%

14.18%

13.97%

13.63%

13.45%

14.00%

Poster and Frames

10.00%

9.76%

9.85%

9.88%

9.85%

9.87%

9.87%

9.86%

9.87%

9.90%

9.86%

9.89%

9.89%

9.88%

9.87%

Public Address

30.00%

29.45%

29.76%

29.87%

29.69%

29.85%

29.91%

29.40%

29.82%

29.80%

29.85%

29.73%

29.63%

29.59%

29.72%

Signs

15.00%

14.51%

14.82%

14.83%

14.84%

14.86%

14.86%

14.84%

14.81%

14.83%

14.89%

14.80%

14.70%

14.66%

14.80%

Score

96.54%

97.96%

98.14%

97.87%

98.57%

98.10%

97.93%

98.71%

98.41%

98.42%

98.10%

97.58%

97.23%

98.04%

Maintenance

Car and Cycle Parking

25.00%

24.01%

23.90%

24.27%

24.01%

24.38%

24.51%

24.42%

24.54%

24.51%

24.57%

24.50%

24.21%

24.47%

24.35%

Hazard

25.00%

23.01%

23.42%

23.49%

23.26%

23.15%

23.98%

23.72%

24.01%

23.93%

24.00%

23.92%

23.74%

23.89%

23.67%

Lift

25.00%

25.00%

24.78%

24.48%

24.73%

23.68%

23.94%

24.50%

24.51%

24.21%

25.00%

23.58%

23.75%

24.38%

24.34%

Winterisation

25.00%

24.97%

25.00%

24.97%

24.99%

24.95%

25.00%

24.99%

24.87%

24.89%

24.67%

24.87%

24.63%

25.00%

24.91%

Score

97.00%

97.10%

97.21%

97.00%

96.16%

97.43%

97.64%

97.94%

97.54%

98.24%

96.88%

96.34%

97.74%

97.26%

Ticketing

Ticket Buying

100.00%

99.04%

98.75%

99.67%

97.65%

98.37%

97.48%

96.94%

98.50%

98.90%

98.46%

98.21%

99.17%

99.28%

98.45%

Score

99.04%

98.75%

99.67%

97.65%

98.37%

97.48%

96.94%

98.50%

98.90%

98.46%

98.21%

99.17%

99.28%

98.45%

 

Train results for period from Sunday 7th March 2018 to Saturday 31st March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-01

17/18-02

17/18-03

17/18-04

17/18-05

17/18-06

17/18-07

17/18-08

17/18-09

17/18-10

17/18-11

17/18-12

17/18-13

All

Ambience

Lighting

33.00%

32.57%

32.55%

32.26%

32.13%

32.47%

32.56%

32.41%

32.39%

32.65%

32.49%

32.41%

32.47%

32.37%

32.44%

Toilet Facilities

33.00%

32.54%

32.57%

32.57%

32.63%

32.52%

32.61%

32.70%

32.52%

32.69%

32.67%

32.72%

32.70%

32.60%

32.62%

Vehicle Interior Condition

34.00%

33.55%

33.62%

33.54%

33.66%

33.76%

33.76%

33.88%

33.77%

33.89%

33.93%

33.86%

33.83%

33.82%

33.75%

Score

98.66%

98.73%

98.38%

98.41%

98.75%

98.92%

98.99%

98.68%

99.23%

99.09%

98.98%

98.99%

98.78%

98.81%

Cleanliness

Exterior Cleanliness

10.00%

9.89%

9.68%

9.42%

9.42%

9.86%

9.63%

9.76%

9.72%

9.70%

9.89%

9.98%

10.00%

9.80%

9.75%

Graffiti and Etching

20.00%

19.84%

19.87%

19.82%

19.93%

19.91%

19.92%

19.92%

19.97%

19.96%

19.95%

19.94%

19.88%

19.89%

19.91%

Interior Cleanliness

30.00%

29.15%

29.49%

29.68%

29.92%

29.72%

29.72%

29.82%

29.80%

29.86%

29.90%

29.83%

29.82%

29.68%

29.72%

Litter

20.00%

19.99%

19.99%

20.00%

19.95%

19.95%

19.99%

19.99%

19.93%

19.93%

19.96%

19.97%

19.77%

19.79%

19.94%

Toilet

20.00%

19.82%

19.87%

19.92%

19.87%

19.78%

19.85%

19.84%

19.79%

19.82%

19.88%

19.86%

19.90%

19.85%

19.85%

Score

98.70%

98.89%

98.83%

99.08%

99.21%

99.11%

99.32%

99.21%

99.28%

99.58%

99.57%

99.36%

99.01%

99.16%

Information

Customer Information Screens

47.00%

46.48%

47.00%

47.00%

47.00%

47.00%

47.00%

45.56%

47.00%

47.00%

47.00%

47.00%

47.00%

47.00%

46.85%

Mobile Data Coverage

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

6.00%

-

-

6.00%

6.00%

Public Address System

47.00%

46.74%

46.97%

46.95%

47.00%

47.00%

46.98%

46.74%

47.00%

46.97%

47.00%

46.98%

47.00%

46.98%

46.95%

Score

99.22%

99.97%

99.95%

100.00%

100.00%

99.98%

98.30%

100.00%

99.97%

100.00%

99.98%

100.00%

99.98%

99.80%

 

Stations results for Sunday 1st April 2018 to Saturday 28th April 2018 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

All

Ambience

Landscaping

20.00%

19.87%

19.87%

Lighting

20.00%

19.79%

19.79%

Seating

20.00%

19.55%

19.55%

Shelter/Canopy

20.00%

19.72%

19.72%

Toilet(s) Operational - Fit for Use

20.00%

19.82%

19.82%

Score

98.75%

98.75%

Cleanliness

Cleanliness

30.00%

27.96%

27.96%

Graffiti

20.00%

19.81%

19.81%

Litter

30.00%

29.20%

29.20%

Toilet(s)

20.00%

19.64%

19.64%

Score

96.62%

96.62%

Information

CIS

30.00%

29.82%

29.82%

Help Point

15.00%

13.29%

13.29%

Poster and Frames

10.00%

9.84%

9.84%

Public Address

30.00%

29.66%

29.66%

Signs

15.00%

14.61%

14.61%

Score

97.22%

97.22%

Maintenance

Car and Cycle Parking

25.00%

24.53%

24.53%

Hazard

25.00%

23.74%

23.74%

Lift

25.00%

24.00%

24.00%

Winterisation

25.00%

25.00%

25.00%

Score

97.27%

97.27%

Ticketing

Ticket Buying

100.00%

99.15%

99.15%

Score

99.15%

99.15%

 

Train results for last period (Sunday 1st April 2018 to Saturday 28th April 2018) 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

Ambience

Lighting

33.00%

32.57%

Toilet Facilities

33.00%

32.54%

Vehicle Interior Condition

34.00%

33.55%

Score

98.66%

Cleanliness

Exterior Cleanliness

10.00%

9.89%

Graffiti and Etching

20.00%

19.84%

Interior Cleanliness

30.00%

29.15%

Litter

20.00%

19.99%

Toilet

20.00%

19.82%

Score

98.70%

Information

Customer Information Screens

47.00%

46.48%

Mobile Data Coverage

6.00%

6.00%

Public Address System

47.00%

46.74%

Score

99.22%

 

Stations results for Sunday 29th April 2018 to Saturday 26th May 2018

Stations Scores by Rail Period

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

All

Ambience

Landscaping

20.00%

19.87%

19.38%

19.46%

Lighting

20.00%

19.79%

19.89%

19.86%

Seating

20.00%

19.55%

19.63%

19.49%

Shelter/Canopy

20.00%

19.72%

19.78%

19.77%

Toilet(s) Operational - Fit for Use

20.00%

19.82%

19.87%

19.80%

Score

98.75%

98.54%

98.37%

Cleanliness

Cleanliness

30.00%

27.96%

28.55%

28.00%

Graffiti

20.00%

19.81%

19.78%

19.78%

Litter

30.00%

29.20%

29.15%

29.12%

Toilet(s)

20.00%

19.64%

19.54%

19.54%

Score

96.62%

97.02%

96.44%

Information

CIS

30.00%

29.82%

29.71%

29.61%

Help Point

15.00%

13.29%

13.51%

13.30%

Poster and Frames

10.00%

9.84%

9.92%

9.82%

Public Address

30.00%

29.66%

29.83%

29.80%

Signs

15.00%

14.61%

14.81%

14.62%

Score

97.22%

97.77%

97.15%

Maintenance

Car and Cycle Parking

25.00%

24.53%

24.28%

24.39%

Hazard

25.00%

23.74%

23.78%

23.47%

Lift

25.00%

24.00%

23.86%

23.46%

Winterisation

25.00%

25.00%

24.98%

24.98%

Score

97.27%

96.90%

96.31%

Ticketing

Ticket Buying

100.00%

99.15%

98.91%

98.51%

Score

99.15%

98.91%

98.51%

 

Train results for Sunday 29th April 2018 to Saturday 26th May 2018

Trains Scores by Rail Period

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

All

Ambience

Lighting

33.00%

32.28%

32.69%

32.25%

Toilet Facilities

33.00%

32.21%

32.61%

32.41%

Vehicle Interior Condition

34.00%

33.39%

33.79%

33.62%

Score

97.88%

99.09%

98.28%

Cleanliness

Exterior Cleanliness

10.00%

9.56%

9.92%

9.77%

Graffiti and Etching

20.00%

19.64%

19.82%

19.73%

Interior Cleanliness

30.00%

28.86%

29.43%

28.92%

Litter

20.00%

19.60%

19.95%

19.78%

Toilet

20.00%

19.76%

19.90%

19.83%

Score

97.41%

99.02%

98.03%

Information

Customer Information Screens

47.00%

46.62%

47.00%

46.76%

Mobile Data Coverage

6.00%

6.00%

-

6.00%

Public Address System

47.00%

46.96%

46.98%

46.94%

Score

99.58%

99.98%

99.70%

 

Stations results for Sunday 27th May 2018 to Saturday 23rd June 2018

Stations Scores by Rail Period

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-03

Ambience

Landscaping

20.00%

19.12%

Lighting

20.00%

19.77%

Seating

20.00%

19.00%

Shelter/Canopy

20.00%

19.55%

Toilet(s) Operational - Fit for Use

20.00%

19.74%

Score

97.17%

Cleanliness

Cleanliness

30.00%

27.28%

Graffiti

20.00%

19.75%

Litter

30.00%

28.71%

Toilet(s)

20.00%

19.68%

Score

95.42%

Information

CIS

30.00%

29.12%

Help Point

15.00%

13.44%

Poster and Frames

10.00%

9.67%

Public Address

30.00%

29.99%

Signs

15.00%

14.50%

Score

96.71%

Maintenance

Car and Cycle Parking

25.00%

24.31%

Hazard

25.00%

23.24%

Lift

25.00%

22.73%

Winterisation

25.00%

24.98%

Score

95.26%

Ticketing

Ticket Buying

100.00%

97.82%

Score

97.82% 

Train results for Sunday 27th May 2018 to Saturday 23rd June 2018

Trains Scores by Rail Period

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-03

Ambience

Lighting

33.00%

32.15%

Toilet Facilities

33.00%

32.43%

Vehicle Interior Condition

34.00%

33.39%

Score

97.97%

Cleanliness

Exterior Cleanliness

10.00%

9.73%

Graffiti and Etching

20.00%

19.84%

Interior Cleanliness

30.00%

28.96%

Litter

20.00%

19.91%

Toilet

20.00%

19.82%

Score

98.26%

Information

Customer Information Screens

47.00%

46.92%

Mobile Data Coverage

6.00%

-

Public Address System

47.00%

46.79%

Score

99.71%

Stations results for Sunday 24th June 2018 to Saturday 21st July 2018 

Stations Scores by Rail Period

 

 

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

18/19-03

18/19-04

All

Ambience

Landscaping

20.00%

19.87%

19.38%

19.12%

19.52%

19.45%

Lighting

20.00%

19.79%

19.89%

19.77%

19.83%

19.82%

Seating

20.00%

19.55%

19.63%

19.00%

19.35%

19.38%

Shelter/Canopy

20.00%

19.72%

19.78%

19.56%

19.53%

19.64%

Toilet(s) Operational - Fit for Use

20.00%

19.82%

19.87%

19.74%

19.74%

19.79%

Score

98.75%

98.54%

97.18%

97.97%

98.08%

Cleanliness

Cleanliness

30.00%

27.96%

28.55%

27.26%

28.68%

28.14%

Graffiti

20.00%

19.81%

19.78%

19.75%

19.82%

19.79%

Litter

30.00%

29.20%

29.15%

28.67%

29.32%

29.08%

Toilet(s)

20.00%

19.64%

19.54%

19.68%

20.00%

19.72%

Score

96.62%

97.02%

95.36%

97.82%

96.73%

Information

CIS

30.00%

29.82%

29.71%

29.12%

29.58%

29.55%

Help Point

15.00%

13.29%

13.51%

13.42%

13.82%

13.53%

Poster and Frames

10.00%

9.84%

9.92%

9.67%

9.89%

9.83%

Public Address

30.00%

29.66%

29.83%

29.99%

29.88%

29.84%

Signs

15.00%

14.61%

14.81%

14.49%

14.87%

14.69%

Score

97.22%

97.77%

96.69%

98.05%

97.44%

Maintenance

Car and Cycle Parking

25.00%

24.53%

24.28%

24.32%

24.49%

24.40%

Hazard

25.00%

23.74%

23.78%

23.25%

24.11%

23.73%

Lift

25.00%

24.00%

23.86%

22.73%

23.49%

23.59%

Winterisation

25.00%

25.00%

24.98%

24.98%

25.00%

24.99%

Score

97.27%

96.90%

95.28%

97.10%

96.71%

Ticketing

Ticket Buying

100.00%

99.15%

98.91%

97.82%

98.39%

98.55%

Score

99.15%

98.91%

97.82%

98.39%

98.55%

 

Train results for Sunday 24th June 2018 to Saturday 21st July 2018

Trains Scores by Rail Period

 

 

 

 

 

Service Quality Area

Service Quality Indicator

SQI Weight

18/19-01

18/19-02

18/19-03

18/19-04

All

Ambience

Lighting

33.00%

32.28%

32.69%

32.15%

32.46%

32.40%

Toilet Facilities

33.00%

32.21%

32.61%

32.43%

32.67%

32.49%

Vehicle Interior Condition

34.00%

33.39%

33.79%

33.39%

33.71%

33.58%

Score

97.88%

99.09%

97.97%

98.85%

98.47%

Cleanliness

Exterior Cleanliness

10.00%

9.56%

9.92%

9.73%

9.96%

9.80%

Graffiti and Etching

20.00%

19.64%

19.82%

19.84%

19.88%

19.80%

Interior Cleanliness

30.00%

28.86%

29.43%

28.96%

29.73%

29.27%

Litter

20.00%

19.60%

19.95%

19.91%

19.64%

19.77%

Toilet

20.00%

19.76%

19.90%

19.82%

19.84%

19.83%

Score

97.41%

99.02%

98.26%

99.06%

98.47%

Information

Customer Information Screens

47.00%

46.62%

47.00%

46.92%

47.00%

46.87%

Mobile Data Coverage

6.00%

6.00%

-

-

-

6.00%

Public Address System

47.00%

46.96%

46.98%

46.79%

46.98%

46.93%

Score

99.58%

99.98%

99.71%

99.98%

99.80%