We want to provide a quality product that
We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say
Stations results for 28th April 2019 to 25th May 2019
| Stations Scores by Rail Period | |||||||||||||||
| Service Quality Area (Benchmark) |
Service Quality Indicator | Weight | 19/20-01 | 19/20-02 | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience (0.88) | Lighting - Working | 10.00% | 8.95% | 8.46% | 8.73% | ||||||||||
| Lighting - Clean and in Good Condition | 15.00% | 14.69% | 14.63% | 14.66% | |||||||||||
| Seating | 25.00% | 20.48% | 19.40% | 19.94% | |||||||||||
| Shelter/Canopy | 25.00% | 21.54% | 23.08% | 22.28% | |||||||||||
| Landscaping and Vegetation | 25.00% | 24.39% | 22.68% | 23.55% | |||||||||||
| Score | 90.60% | 88.98% | 89.81% | ||||||||||||
| Maintenance (0.94) | Winterisation | 25.00% | 24.25% | 25.00% | 24.43% | ||||||||||
| Hazard | 25.00% | 20.73% | 20.85% | 20.79% | |||||||||||
| Lifts and Escalators - Operational | 25.00% | 24.00% | 23.65% | 23.85% | |||||||||||
| Cycle Storage | 10.00% | 9.87% | 9.60% | 9.75% | |||||||||||
| Car Park | 15.00% | 12.07% | 12.45% | 12.27% | |||||||||||
| Score | 87.85% | 86.50% | 87.26% | ||||||||||||
| Cleanliness (0.84) | Cleanliness | 30.00% | 24.34% | 22.85% | 23.47% | ||||||||||
| Graffiti and Etching | 20.00% | 17.60% | 18.55% | 18.06% | |||||||||||
| Litter | 30.00% | 27.48% | 28.99% | 28.21% | |||||||||||
| Toilet(s) | 20.00% | 16.13% | 18.00% | 16.86% | |||||||||||
| Score | 86.67% | 87.62% | 87.13% | ||||||||||||
| Information (0.89) | CIS | 30.00% | 27.82% | 26.95% | 27.41% | ||||||||||
| Help Point | 15.00% | 9.80% | 9.02% | 9.40% | |||||||||||
| Public Address | 30.00% | 26.93% | 28.54% | 27.68% | |||||||||||
| Posters | 5.00% | 3.54% | 4.35% | 3.95% | |||||||||||
| Poster Frames | 5.00% | 3.54% | 4.52% | 4.03% | |||||||||||
| Signs | 15.00% | 13.28% | 12.91% | 13.10% | |||||||||||
| Score | 88.66% | 88.16% | 88.40% | ||||||||||||
| Ticketing (0.96) | Ticket Buying | 100.00% | 92.11% | 91.58% | 91.84% | ||||||||||
| Score | 92.11% | 91.58% | 91.84% | ||||||||||||
Train results for 28th April 2019 to 25th May 2019
| Trains Scores by Rail Period | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 19/20-01 | 19/20-02 | All | ||||||||||
| Cleanliness (0.86) | Exterior Cleanliness | 10.00% | 8.89% | 8.67% | 8.78% | ||||||||||
| Interior Cleanliness | 30.00% | 21.72% | 16.57% | 19.15% | |||||||||||
| Litter | 20.00% | 19.43% | 19.54% | 19.49% | |||||||||||
| Toilet Cleanliness | 10.00% | 7.27% | 7.51% | 7.35% | |||||||||||
| Toilet Facilities | 15.00% | 12.05% | 11.43% | 11.65% | |||||||||||
| Graffiti | 8.00% | 8.00% | 8.00% | 8.00% | |||||||||||
| Etching | 7.00% | 6.47% | 6.79% | 6.63% | |||||||||||
| Score | 85.16% | 78.33% | 81.88% | ||||||||||||
| Ambience (0.90) | Lighting | 50.00% | 44.69% | 46.00% | 45.35% | ||||||||||
| Vehicle Interior Condition | 50.00% | 46.20% | 46.63% | 46.41% | |||||||||||
| Score | 90.89% | 92.63% | 91.76% | ||||||||||||
| Information (0.94) | Customer Information Screens | 47.00% | 39.89% | 37.98% | 38.84% | ||||||||||
| Public Address System | 47.00% | 43.00% | 44.49% | 43.74% | |||||||||||
| Mobile Data Coverage | 6.00% | 6.00% | 6.00% | 6.00% | |||||||||||
| Score | 88.72% | 87.98% | 88.34% | ||||||||||||
Previous Periods
We want to provide a quality product that
We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say
Stations results for 26th May 2019 to 22nd June 2019
| Stations Scores by Rail Period | |||||||||||||||
| Service Quality Area (Benchmark) |
Service Quality Indicator | Weight | 19/20-01 | 19/20-02 | 19/20-03 | Total | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience (0.88) | Lighting - Working | 10.00% | 8.95% | 8.46% | 9.33% | 8.86% | |||||||||
| Lighting - Clean and in Good Condition | 15.00% | 14.69% | 14.63% | 14.69% | 14.67% | ||||||||||
| Seating | 25.00% | 20.48% | 19.40% | 21.58% | 20.48% | ||||||||||
| Shelter/Canopy | 25.00% | 21.54% | 23.08% | 21.75% | 22.11% | ||||||||||
| Landscaping and Vegetation | 25.00% | 24.39% | 22.68% | 23.58% | 23.56% | ||||||||||
| Score | 90.60% | 88.98% | 91.10% | 90.22% | |||||||||||
| Maintenance (0.94) | Winterisation | 25.00% | 24.25% | 25.00% | 25.00% | 24.43% | |||||||||
| Hazard | 25.00% | 20.73% | 20.85% | 22.13% | 21.21% | ||||||||||
| Lifts and Escalators - Operational | 25.00% | 24.00% | 23.65% | 23.81% | 23.84% | ||||||||||
| Cycle Storage | 10.00% | 9.87% | 9.60% | 9.92% | 9.80% | ||||||||||
| Car Park | 15.00% | 12.07% | 12.45% | 13.54% | 12.71% | ||||||||||
| Score | 87.85% | 86.50% | 90.04% | 88.01% | |||||||||||
| Cleanliness (0.84) | Cleanliness | 30.00% | 24.34% | 22.85% | 24.28% | 23.72% | |||||||||
| Graffiti and Etching | 20.00% | 17.60% | 18.55% | 18.43% | 18.17% | ||||||||||
| Litter | 30.00% | 27.48% | 28.99% | 28.67% | 28.35% | ||||||||||
| Toilet(s) | 20.00% | 16.13% | 18.00% | 18.40% | 17.37% | ||||||||||
| Score | 86.67% | 87.62% | 89.27% | 87.79% | |||||||||||
| Information (0.89) | CIS | 30.00% | 27.82% | 26.95% | 25.43% | 26.84% | |||||||||
| Help Point | 15.00% | 9.80% | 9.02% | 9.72% | 9.50% | ||||||||||
| Public Address | 30.00% | 26.93% | 28.54% | 28.54% | 27.91% | ||||||||||
| Posters | 5.00% | 3.54% | 4.35% | 4.07% | 4.21% | ||||||||||
| Poster Frames | 5.00% | 3.54% | 4.52% | 4.53% | 4.52% | ||||||||||
| Signs | 15.00% | 13.28% | 12.91% | 12.95% | 13.05% | ||||||||||
| Score | 88.66% | 88.16% | 86.41% | 86.96% | |||||||||||
| Ticketing (0.96) | Ticket Buying | 100.00% | 92.11% | 91.58% | 92.49% | 92.04% | |||||||||
| Score | 92.11% | 91.58% | 92.49% | 92.04% | |||||||||||
Train results for 28th April 2019 to 25th May 2019
| Trains Scores by Rail Period | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 19/20-01 | 19/20-02 | All | Total | |||||||||
| Cleanliness (0.86) | Exterior Cleanliness | 10.00% | 8.89% | 8.67% | 8.61% | 8.72% | |||||||||
| Interior Cleanliness | 30.00% | 21.72% | 16.57% | 18.59% | 18.97% | ||||||||||
| Litter | 20.00% | 19.43% | 19.54% | 19.60% | 19.52% | ||||||||||
| Toilet Cleanliness | 10.00% | 7.27% | 7.51% | 7.45% | 7.38% | ||||||||||
| Toilet Facilities | 15.00% | 12.05% | 11.43% | 12.96% | 12.21% | ||||||||||
| Graffiti | 8.00% | 8.00% | 8.00% | 7.88% | 7.89% | ||||||||||
| Etching | 7.00% | 6.47% | 6.79% | 6.87% | 6.87% | ||||||||||
| Score | 85.16% | 78.33% | 82.01% | 81.92% | |||||||||||
| Ambience (0.90) | Lighting | 50.00% | 44.69% | 46.00% | 45.05% | 45.25% | |||||||||
| Vehicle Interior Condition | 50.00% | 46.20% | 46.63% | 47.83% | 46.88% | ||||||||||
| Score | 90.89% | 92.63% | 92.88% | 92.13% | |||||||||||
| Information (0.94) | Customer Information Screens | 47.00% | 39.89% | 37.98% | 34.47% | 37.29% | |||||||||
| Public Address System | 47.00% | 43.00% | 44.49% | 46.32% | 44.59% | ||||||||||
| Mobile Data Coverage | 6.00% | 6.00% | 6.00% | 4.89% | 5.46% | ||||||||||
| Score | 88.72% | 87.98% | 86.20% | 87.60% | |||||||||||
Previous Periods
We want to provide a quality product that
We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say
Stations results for 23rd June 2019 to 20th July 2019
| Stations Scores by Rail Period | |||||||||||||||
| Service Quality Area (Benchmark) |
Service Quality Indicator | Weight | 19/20-01 | 19/20-02 | 19/20-03 | 19/20-04 | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience (0.88) | Lighting - Working | 10.00% | 8.95% | 8.46% | 9.33% | 8.68% | 8.82% | ||||||||
| Lighting - Clean and in Good Condition | 15.00% | 14.69% | 14.63% | 14.69% | 14.56% | 14.64% | |||||||||
| Seating | 25.00% | 20.48% | 19.40% | 21.58% | 22.45% | 21.04% | |||||||||
| Shelter/Canopy | 25.00% | 21.54% | 23.08% | 21.75% | 22.11% | 22.11% | |||||||||
| Landscaping and Vegetation | 25.00% | 24.39% | 22.68% | 23.58% | 22.70% | 23.31% | |||||||||
| Score | 90.60% | 88.98% | 91.10% | 90.85% | 90.40% | ||||||||||
| Maintenance (0.94) | Winterisation | 25.00% | 24.25% | 25.00% | 25.00% | 25.00% | 24.54% | ||||||||
| Hazard | 25.00% | 20.73% | 20.85% | 22.13% | 22.44% | 21.27% | |||||||||
| Lifts and Escalators - Operational | 25.00% | 24.00% | 23.65% | 23.81% | 22.97% | 23.62% | |||||||||
| Cycle Storage | 10.00% | 9.87% | 9.60% | 9.92% | 9.52% | 9.71% | |||||||||
| Car Park | 15.00% | 12.07% | 12.45% | 13.54% | 12.78% | 12.73% | |||||||||
| Score | 87.85% | 86.50% | 90.04% | 88.03% | 88.02% | ||||||||||
| Cleanliness (0.84) | Cleanliness | 30.00% | 24.34% | 22.85% | 24.28% | 22.87% | 23.49% | ||||||||
| Graffiti and Etching | 20.00% | 17.60% | 18.55% | 18.43% | 17.61% | 18.02% | |||||||||
| Litter | 30.00% | 27.48% | 28.99% | 28.67% | 28.60% | 28.42% | |||||||||
| Toilet(s) | 20.00% | 16.13% | 18.00% | 18.40% | 15.29% | 16.73% | |||||||||
| Score | 86.67% | 87.62% | 89.27% | 86.17% | 87.36% | ||||||||||
| Information (0.89) | CIS | 30.00% | 27.82% | 26.95% | 25.43% | 26.33% | 26.69% | ||||||||
| Help Point | 15.00% | 9.80% | 9.02% | 9.72% | 10.57% | 9.81% | |||||||||
| Public Address | 30.00% | 26.93% | 28.54% | 28.54% | 28.19% | 27.98% | |||||||||
| Posters | 5.00% | 3.54% | 4.35% | 4.07% | 4.04% | 4.15% | |||||||||
| Poster Frames | 5.00% | 3.54% | 4.52% | 4.53% | 4.51% | 4.52% | |||||||||
| Signs | 15.00% | 13.28% | 12.91% | 12.95% | 13.43% | 13.16% | |||||||||
| Score | 88.66% | 88.16% | 86.41% | 88.20% | 87.30% | ||||||||||
| Ticketing (0.96) | Ticket Buying | 100.00% | 92.11% | 91.58% | 92.49% | 91.74% | 91.96% | ||||||||
| Score | 92.11% | 91.58% | 92.49% | 91.74% | 91.96% | ||||||||||
Train results for 23rd June 2019 to 20th July 2019
| Trains Scores by Rail Period | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 19/20-01 | 19/20-02 | 19/20-03 | 19/20-04 | Total | ||||||||
| Cleanliness (0.86) | Exterior Cleanliness | 10.00% | 8.89% | 8.67% | 8.61% | 8.34% | 8.63% | ||||||||
| Interior Cleanliness | 30.00% | 21.72% | 16.57% | 18.59% | 12.27% | 17.28% | |||||||||
| Litter | 20.00% | 19.43% | 19.54% | 19.60% | 19.12% | 19.42% | |||||||||
| Toilet Cleanliness | 10.00% | 7.27% | 7.51% | 7.45% | 6.77% | 7.25% | |||||||||
| Toilet Facilities | 15.00% | 12.05% | 11.43% | 12.96% | 11.78% | 12.09% | |||||||||
| Graffiti | 8.00% | 8.00% | 8.00% | 7.88% | 7.86% | 7.87% | |||||||||
| Etching | 7.00% | 6.47% | 6.79% | 6.87% | 6.83% | 6.85% | |||||||||
| Score | 85.16% | 78.33% | 82.01% | 72.78% | 79.66% | ||||||||||
| Ambience (0.90) | Lighting | 50.00% | 44.69% | 46.00% | 45.05% | 45.49% | 45.31% | ||||||||
| Vehicle Interior Condition | 50.00% | 46.20% | 46.63% | 47.83% | 43.29% | 46.00% | |||||||||
| Score | 90.89% | 92.63% | 92.88% | 88.78% | 91.30% | ||||||||||
| Information (0.94) | Customer Information Screens | 47.00% | 39.89% | 37.98% | 34.47% | 45.41% | 39.53% | ||||||||
| Public Address System | 47.00% | 43.00% | 44.49% | 46.32% | 46.34% | 45.03% | |||||||||
| Mobile Data Coverage | 6.00% | 6.00% | 6.00% | 4.89% | 6.00% | 5.60% | |||||||||
| Score | 88.72% | 87.98% | 86.20% | 87.92% | 90.25% | ||||||||||
Stations results for Sunday 3rd Feburary 2019 to Saturday 2nd March 2019
| Stations Scores by Rail Period | |||||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 18/19-09 | 18/19-10 | 18/19-11 | 18/19-12 | All |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.68% | 19.78% | 19.93% | 19.85% | 19.95% | 19.66% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.73% | 19.65% | 19.60% | 19.73% | 19.78% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.48% | 19.49% | 19.57% | 19.63% | 19.45% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.74% | 19.70% | 19.58% | 19.71% | 19.61% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.13% | 19.64% | 19.30% | 19.28% | 19.58% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.33% | 97.87% | 98.39% | 97.89% | 98.29% | 98.08% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.63% | 28.73% | 28.91% | 28.57% | 28.71% | 28.45% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.79% | 19.85% | 19.82% | 19.85% | 19.81% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.43% | 29.32% | 29.35% | 29.23% | 29.25% | 29.18% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.24% | 19.19% | 19.27% | 18.64% | 19.44% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43% | 97.08% | 97.30% | 96.90% | 96.45% | 96.88% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.46% | 29.48% | 29.62% | 29.34% | 29.58% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 14.00% | 14.11% | 13.87% | 13.86% | 13.80% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.85% | 9.91% | 9.88% | 9.93% | 9.88% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.60% | 30.00% | 29.76% | 29.96% | 29.87% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.71% | 14.91% | 14.74% | 14.90% | 14.78% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50% | 97.63% | 98.40% | 97.88% | 98.00% | 97.92% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.69% | 24.50% | 24.52% | 24.39% | 24.51% | 24.50% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.34% | 24.25% | 24.23% | 24.29% | 24.14% | 24.10% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.53% | 23.75% | 25.00% | 24.76% | 25.00% | 24.29% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.76% | 25.00% | 24.99% | 24.95% | 24.96% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.48% | 97.25% | 98.75% | 98.43% | 98.61% | 97.85% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 97.83% | 96.87% | 99.81% | 98.70% |
| Score | 15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 97.83% | 96.87% | 99.81% | 98.70% | ||
Train results for Sunday 3rd Feburary 2019 to Saturday 2nd March 2019
| Trains Scores by Rail Period | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 18/19-09 | 18/19-10 | 18/19-11 | 18/19-12 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.64% | 32.03% | 31.97% | 31.88% | 31.82% | 32.06% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.07% | 32.28% | 32.38% | 32.17% | 32.26% | 32.36% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.35% | 32.75% | 33.43% | 33.24% | 33.41% | 33.37% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.06% | 97.05% | 97.77% | 97.29% | 97.5% | 97.79% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.24% | 9.58% | 9.73% | 9.81% | 9.55% | 9.69% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.89% | 19.91% | 19.85% | 19.84% | 19.88% | 19.83% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.21% | 29.55% | 29.39% | 28.92% | 28.88% | 29.16% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.30% | 19.57% | 19.86% | 19.90% | 19.88% | 19.65% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.61% | 19.72% | 19.88% | 19.76% | 19.76% | 19.78% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.24% | 98.33% | 98.71% | 98.21% | 97.94% | 98.11% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.17% | 46.63% | 46.37% | 43.75% | 46.93% | 46.24% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 5.57% | 6.00% | 5.98% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.94% | 46.98% | 46.06% | 46.71% | 46.82% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.15% | 99.57% | 99.35% | 95.38% | 99.64% | 99.04% | ||
Stations results for Sunday 16th September 2018 to Saturday 13th October 2018
| Stations Scores by Rail Period | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | All |
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.53% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.37% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.56% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.75% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.03% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.25% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.79% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.07% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.65% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 96.76% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.63% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 13.63% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.87% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.90% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.77% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 97.80% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.48% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 23.97% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.08% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.99% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 97.53% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 98.82% |
| Score | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 98.82% | ||
Train results for Sunday 16th September 2018 to Saturday 13th October 2018
| Trains Scores by Rail Period | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 32.20% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.46% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.46% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 98.11% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.76% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.80% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.14% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.62% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.80% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 98.13% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.50% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.87% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.37% | ||
Stations results for Sunday 14th October 2018 to Saturday 10th November 2018
| Stations Scores by Rail Period | ||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | All | |
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.67% | 19.55% | |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.83% | ||
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.40% | ||
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.57% | ||
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.72% | ||
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.32% | 98.08% | |||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.64% | 28.31% | |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.80% | ||
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.42% | 29.12% | ||
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.63% | ||
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43 % | 96.86% | |||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.63% | |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 13.72% | ||
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.88% | ||
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.91% | ||
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.77% | ||
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50 % | 97.90% | |||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.68% | 24.51% | |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.33% | 24.03% | ||
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.52% | 24.15% | ||
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.98% | ||
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.46% | 97.67% | |||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 98.93% | |
| Score | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 98.93% | |||
Train results for Sunday 14th October 2018 to Saturday 10th November 2018
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | All | |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.62% | 32.13% | |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.06% | 32.41% | ||
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.34% | 33.44% | ||
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.02% | 97.98% | |||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.23% | 9.70% | |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.88% | 19.81% | ||
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.20% | 29.15% | ||
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.29% | 19.58% | ||
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.60% | 19.78% | ||
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.20% | 98.02% | |||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.12% | 46.45% | |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | ||
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.89% | ||
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.10% | 99.33% | |||
Stations results for Sunday 11th November 2018 to Saturday 8th December 2018
| Stations Scores by Rail Period | ||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 18/19-09 | All |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.68% | 19.78% | 19.58% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.73% | 19.82% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.48% | 19.41% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.74% | 19.59% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.13% | 19.65% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.33% | 97.87% | 98.05% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.63% | 28.73% | 28.36% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.79% | 19.80% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.43% | 29.32% | 29.15% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.24% | 19.58% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43% | 97.08% | 96.88% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.46% | 29.61% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 14.00% | 13.76% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.85% | 9.88% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.60% | 29.87% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.71% | 14.76% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50% | 97.63% | 97.87% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.69% | 24.50% | 24.51% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.34% | 24.25% | 24.05% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.53% | 23.75% | 24.11% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.76% | 24.96% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.48% | 97.25% | 97.63% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 98.94% |
| Score | 15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 98.94% | ||
Train results for Sunday 11th November 2018 to Saturday 8th December 2018
| Trains Scores by Rail Period | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 19/19-09 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.64% | 32.03% | 32.12% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.07% | 32.28% | 32.39% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.35% | 32.75% | 33.37% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.06% | 97.05% | 97.88% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.24% | 9.58% | 9.68% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.89% | 19.91% | 19.82% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.21% | 29.55% | 29.20% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.30% | 19.57% | 19.58% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.61% | 19.72% | 19.77% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.24% | 98.33% | 98.06% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.17% | 46.63% | 46.48% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.94% | 46.89% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.15% | 99.57% | 99.37% | ||
Stations results for Sunday 9th December 2018 to Saturday 5th January 2019
| Stations Scores by Rail Period | |||||||||||||
| Service Quality Area | Service Quality Indicator | SQI Weight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 18/19-09 | 19/19-10 | All |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Ambience | Landscaping | 20.00% | 19.87% | 19.38% | 19.12% | 19.53% | 19.60% | 19.57% | 19.60% | 19.68% | 19.78% | 19.92% | 19.61% |
| Lighting | 20.00% | 19.79% | 19.89% | 19.77% | 19.83% | 19.85% | 19.83% | 19.85% | 19.83% | 19.73% | 19.65% | 19.81% | |
| Seating | 20.00% | 19.55% | 19.63% | 19.00% | 19.35% | 19.47% | 19.25% | 19.36% | 19.60% | 19.48% | 19.51% | 19.42% | |
| Shelter/Canopy | 20.00% | 19.72% | 19.78% | 19.56% | 19.53% | 19.58% | 19.44% | 19.41% | 19.67% | 19.74% | 19.69% | 19.60% | |
| Toilet(s) Operational - Fit for Use | 20.00% | 19.82% | 19.87% | 19.74% | 19.74% | 19.85% | 19.61% | 19.71% | 19.56% | 19.13% | 19.61% | 19.64% | |
| Score | 98.75% | 98.54% | 97.18% | 97.97% | 98.36% | 97.71% | 97.91% | 98.33% | 97.87% | 98.38% | 98.08% | ||
| Cleanliness | Cleanliness | 30.00% | 27.96% | 28.55% | 27.26% | 28.68% | 28.59% | 28.04% | 28.43% | 28.63% | 28.73% | 28.89% | 28.40% |
| Graffiti | 20.00% | 19.81% | 19.78% | 19.75% | 19.82% | 19.85% | 19.77% | 19.77% | 19.85% | 19.79% | 19.85% | 19.81% | |
| Litter | 30.00% | 29.20% | 29.15% | 28.67% | 29.32% | 29.32% | 28.88% | 28.97% | 29.43% | 29.32% | 29.33% | 29.16% | |
| Toilet(s) | 20.00% | 19.64% | 19.54% | 19.68% | 20.00% | 19.84% | 19.52% | 19.38% | 19.52% | 19.24% | 19.13% | 19.55% | |
| Score | 96.62% | 97.02% | 95.36% | 97.82% | 97.61% | 96.21% | 96.55% | 97.43% | 97.08% | 97.19% | 96.91% | ||
| Information | CIS | 30.00% | 29.82% | 29.71% | 29.12% | 29.58% | 29.66% | 29.84% | 29.56% | 29.65% | 29.46% | 29.48% | 29.60% |
| Help Point | 15.00% | 13.29% | 13.51% | 13.42% | 13.83% | 13.69% | 13.55% | 13.93% | 14.25% | 14.00% | 14.08% | 13.79% | |
| Poster and Frames | 10.00% | 9.84% | 9.92% | 9.67% | 9.89% | 9.92% | 9.92% | 9.90% | 9.92% | 9.85% | 9.91% | 9.88% | |
| Public Address | 30.00% | 29.66% | 29.83% | 29.99% | 29.88% | 29.93% | 29.96% | 30.00% | 29.93% | 29.60% | 30.00% | 29.88% | |
| Signs | 15.00% | 14.61% | 14.81% | 14.49% | 14.87% | 14.86% | 14.81% | 14.82% | 14.76% | 14.71% | 14.90% | 14.77% | |
| Score | 97.22% | 97.77% | 96.69% | 98.06% | 98.06% | 98.08% | 98.21% | 98.50% | 97.63% | 98.37% | 97.91% | ||
| Maintenance | Car and Cycle Parking | 25.00% | 24.53% | 24.28% | 24.32% | 24.50% | 24.69% | 24.58% | 24.35% | 24.69% | 24.50% | 24.51% | 24.51% |
| Hazard | 25.00% | 23.74% | 23.78% | 23.25% | 24.11% | 24.25% | 24.13% | 24.17% | 24.34% | 24.25% | 24.21% | 24.07% | |
| Lift | 25.00% | 24.00% | 23.86% | 22.73% | 23.49% | 24.27% | 24.75% | 25.00% | 24.53% | 23.75% | 25.00% | 24.17% | |
| Winterisation | 25.00% | 25.00% | 24.98% | 24.98% | 25.00% | 25.00% | 24.99% | 25.00% | 24.92% | 24.76% | 25.00% | 24.96% | |
| Score | 97.27% | 96.90% | 95.28% | 97.10% | 98.21% | 98.46% | 98.53% | 98.48% | 97.25% | 98.73% | 97.70% | ||
| Ticketing | Ticket Buying | 100.00% | 99.15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 97.78% | 98.85% |
| Score | 15% | 98.91% | 97.82% | 98.39% | 99.70% | 98.99% | 98.38% | 99.54% | 99.03% | 97.78% | 98.85% | ||
Train results for Sunday 9th December 2018 to Saturday 5th January 2019
| Trains Scores by Rail Period | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Service Quality Area | Service Quality Indicator | SQIWeight | 18/19-01 | 18/19-02 | 18/19-03 | 18/19-04 | 18/19-05 | 18/19-06 | 18/19-07 | 18/19-08 | 19/19-09 | 19/19-10 | All |
| Ambience | Lighting | 33.00% | 32.28% | 32.69% | 32.15% | 32.46% | 31.41% | 32.28% | 32.06% | 31.64% | 32.03% | 31.94% | 32.10% |
| Toilet Facilities | 33.00% | 32.21% | 32.61% | 32.43% | 32.67% | 32.37% | 32.34% | 32.51% | 32.07% | 32.28% | 32.36% | 32.39% | |
| Vehicle Interior Condition | 34.00% | 33.39% | 33.79% | 33.39% | 33.71% | 33.45% | 33.02% | 33.39% | 33.35% | 32.75% | 33.41% | 33.37% | |
| Score | 97.88% | 99.09% | 97.97% | 98.85% | 97.22% | 97.65% | 97.96% | 97.06% | 97.05% | 97.71% | 97.87% | ||
| Cleanliness | Exterior Cleanliness | 10.00% | 9.56% | 9.92% | 9.73% | 9.96% | 9.53% | 9.83% | 9.73% | 9.24% | 9.58% | 9.72% | 9.69% |
| Graffiti and Etching | 20.00% | 19.64% | 19.82% | 19.84% | 19.88% | 19.83% | 19.76% | 19.83% | 19.89% | 19.91% | 19.84% | 19.82% | |
| Interior Cleanliness | 30.00% | 28.86% | 29.43% | 28.96% | 29.73% | 29.27% | 28.78% | 28.87% | 29.21% | 29.55% | 29.37% | 29.21% | |
| Litter | 20.00% | 19.60% | 19.95% | 19.91% | 19.64% | 19.14% | 19.65% | 19.46% | 19.30% | 19.57% | 19.86% | 19.61% | |
| Toilet | 20.00% | 19.76% | 19.90% | 19.82% | 19.84% | 19.73% | 19.75% | 19.82% | 19.61% | 19.72% | 19.87% | 19.78% | |
| Score | 97.41% | 99.02% | 98.26% | 99.06% | 97.49% | 97.78% | 97.71% | 97.24% | 98.33% | 98.67% | 98.11% | ||
| Information | Customer Information Screens | 47.00% | 46.62% | 47.00% | 46.92% | 47.00% | 45.79% | 47.00% | 46.05% | 46.17% | 46.63% | 46.33% | 46.45% |
| Mobile Data Coverage | 6.00% | 6.00% | - | - | - | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | 6.00% | |
| Public Address System | 47.00% | 46.96% | 46.98% | 46.79% | 46.98% | 46.77% | 47.00% | 46.59% | 46.98% | 46.94% | 46.98% | 46.90% | |
| Score | 99.58% | 99.98% | 99.71% | 99.98% | 98.56% | 100.00% | 98.64% | 99.15% | 99.57% | 99.31% | 99.35% | ||