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Service Quality Results

Stations results for Sunday 3rd Feburary 2019 to Saturday 2nd March 2019
Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 18/19-10 18/19-11 18/19-12 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.68% 19.78% 19.93% 19.85% 19.95% 19.66%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83% 19.73% 19.65% 19.60% 19.73% 19.78%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.60% 19.48% 19.49% 19.57% 19.63% 19.45%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.67% 19.74% 19.70% 19.58% 19.71% 19.61%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.56% 19.13% 19.64% 19.30% 19.28% 19.58%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.33% 97.87% 98.39% 97.89% 98.29% 98.08%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.63% 28.73% 28.91% 28.57% 28.71% 28.45%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.85% 19.79% 19.85% 19.82% 19.85% 19.81%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.43% 29.32% 29.35% 29.23% 29.25% 29.18%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.52% 19.24% 19.19% 19.27% 18.64% 19.44%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 97.43% 97.08% 97.30% 96.90% 96.45% 96.88%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.65% 29.46% 29.48% 29.62% 29.34% 29.58%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 14.25% 14.00% 14.11% 13.87% 13.86% 13.80%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.92% 9.85% 9.91% 9.88% 9.93% 9.88%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.93% 29.60% 30.00% 29.76% 29.96% 29.87%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.76% 14.71% 14.91% 14.74% 14.90% 14.78%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 98.50% 97.63% 98.40% 97.88% 98.00% 97.92%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.69% 24.50% 24.52% 24.39% 24.51% 24.50%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 24.34% 24.25% 24.23% 24.29% 24.14% 24.10%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.53% 23.75% 25.00% 24.76% 25.00% 24.29%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.92% 24.76% 25.00% 24.99% 24.95% 24.96%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 98.48% 97.25% 98.75% 98.43% 98.61% 97.85%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.83% 96.87% 99.81% 98.70%
Score 15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.83% 96.87% 99.81% 98.70%

Train results for Sunday 3rd Feburary 2019 to Saturday 2nd March 2019
Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 18/19-10 18/19-11 18/19-12 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 31.64% 32.03% 31.97% 31.88% 31.82% 32.06%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.07% 32.28% 32.38% 32.17% 32.26% 32.36%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.35% 32.75% 33.43% 33.24% 33.41% 33.37%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 97.06% 97.05% 97.77% 97.29% 97.5% 97.79%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.24% 9.58% 9.73% 9.81% 9.55% 9.69%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.89% 19.91% 19.85% 19.84% 19.88% 19.83%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.21% 29.55% 29.39% 28.92% 28.88% 29.16%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.30% 19.57% 19.86% 19.90% 19.88% 19.65%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.61% 19.72% 19.88% 19.76% 19.76% 19.78%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 97.24% 98.33% 98.71% 98.21% 97.94% 98.11%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.17% 46.63% 46.37% 43.75% 46.93% 46.24%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00% 6.00% 6.00% 5.57% 6.00% 5.98%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.98% 46.94% 46.98% 46.06% 46.71% 46.82%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.15% 99.57% 99.35% 95.38% 99.64% 99.04%

Stations results for Sunday 16th September 2018 to Saturday 13th October 2018
Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.53%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.37%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.56%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.75%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.03%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.25%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.79%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.07%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.65%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 96.76%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.63%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 13.63%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.87%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.90%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.77%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 97.80%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.48%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 23.97%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.08%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.99%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 97.53%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 98.82%
Score 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 98.82%

Train results for Sunday 16th September 2018 to Saturday 13th October 2018

Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 32.20%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.46%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.46%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 98.11%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.76%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.80%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.14%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.62%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.80%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 98.13%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.50%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.87%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.37%
Stations results for Sunday 14th October 2018 to Saturday 10th November 2018
 Stations Scores by Rail Period                  
 Service Quality Area  Service Quality Indicator  SQI Weight  18/19-01  18/19-02  18/19-03  18/19-04  18/19-05  18/19-06  18/19-07  18/19-08  All
 Ambience  Landscaping 20.00%  19.87%  19.38%  19.12%  19.53%  19.60%  19.57%  19.60%  19.67%  19.55%
 Lighting 20.00%  19.79%  19.89%  19.77%  19.83%  19.85%  19.83%  19.85%  19.83%  19.83%
 Seating 20.00%  19.55%  19.63%  19.00%  19.35%  19.47%  19.25%  19.36%  19.60%  19.40%
 Shelter/Canopy 20.00%  19.72%  19.78%  19.56%  19.53%  19.58%  19.44%  19.41%  19.67%  19.57%
 Toilet(s) Operational - Fit for Use 20.00%  19.82%  19.87%  19.74%  19.74%  19.85%  19.61%  19.71%  19.56%  19.72%
 Score  98.75%  98.54%  97.18%  97.97%  98.36%  97.71%  97.91%  98.32%  98.08%
 Cleanliness  Cleanliness 30.00%  27.96%  28.55%  27.26% 28.68%  28.59% 28.04%  28.43%  28.64%  28.31%
 Graffiti 20.00%  19.81%  19.78%  19.75%  19.82% 19.85%  19.77% 19.77%  19.85%  19.80%
 Litter 30.00%  29.20%  29.15%  28.67%  29.32% 29.32%  28.88% 28.97%  29.42%  29.12%
 Toilet(s) 20.00%  19.64%  19.54%  19.68%  20.00% 19.84%  19.52% 19.38%  19.52%  19.63%
 Score  96.62%  97.02%  95.36%  97.82% 97.61%  96.21%  96.55%  97.43 %  96.86%
 Information  CIS 30.00%  29.82%  29.71%  29.12% 29.58%  29.66% 29.84%  29.56%  29.65%  29.63%
 Help Point 15.00%  13.29%  13.51%  13.42%  13.83% 13.69%  13.55% 13.93%  14.25%  13.72%
 Poster and Frames 10.00%  9.84%  9.92%  9.67%  9.89% 9.92%  9.92% 9.90%  9.92%  9.88%
 Public Address 30.00%  29.66%  29.83%  29.99%  29.88% 29.93%  29.96% 30.00%  29.93%  29.91%
 Signs 15.00%  14.61%  14.81%  14.49%  14.87% 14.86%  14.81% 14.82%  14.76%  14.77%
 Score  97.22%  97.77%  96.69%  98.06%  98.06%  98.08%  98.21%  98.50 %  97.90%
 Maintenance  Car and Cycle Parking 25.00%  24.53%  24.28%  24.32% 24.50%  24.69% 24.58%  24.35%  24.68%  24.51%
 Hazard 25.00%  23.74%  23.78%  23.25%  24.11% 24.25%  24.13% 24.17%  24.33%  24.03%
 Lift 25.00%  24.00%  23.86%  22.73%  23.49% 24.27%  24.75% 25.00%  24.52%  24.15%
 Winterisation 25.00%  25.00%  24.98%  24.98%  25.00% 25.00%  24.99% 25.00%  24.92%  24.98%
 Score  97.27%  96.90%  95.28%  97.10%  98.21%  98.46%  98.53%  98.46%  97.67%
 Ticketing  Ticket Buying 100.00%  99.15%  98.91%  97.82% 98.39%  99.70% 98.99%  98.38%  99.54%  98.93%
 Score  99.15%  98.91%  97.82%  98.39%  99.70%  98.99%  98.38%  99.54%  98.93%
Train results for Sunday 14th October 2018 to Saturday 10th November 2018
 Service Quality Area  Service Quality Indicator  SQI Weight  18/19-01  18/19-02  18/19-03  18/19-04  18/19-05  18/19-06  18/19-07  18/19-08  All
 Ambience  Lighting 33.00%  32.28%  32.69%  32.15%  32.46%  31.41%  32.28%  32.06%  31.62%  32.13%
 Toilet Facilities 33.00%  32.21%  32.61%  32.43%  32.67%  32.37%  32.34%  32.51%  32.06%  32.41%
 Vehicle Interior Condition 34.00%  33.39%  33.79%  33.39%  33.71%  33.45%  33.02%  33.39%  33.34%  33.44%
 Score  97.88%  99.09%  97.97%  98.85%  97.22%  97.65%  97.96%  97.02%  97.98%
Cleanliness  Exterior Cleanliness 10.00%  9.56%  9.92%  9.73%  9.96%  9.53%  9.83%  9.73%  9.23%  9.70%
 Graffiti and Etching 20.00%  19.64%  19.82%  19.84%  19.88%  19.83%  19.76%  19.83%  19.88%  19.81%
 Interior Cleanliness 30.00%  28.86%  29.43%  28.96%  29.73%  29.27%  28.78%  28.87%  29.20%  29.15%
 Litter 20.00%  19.60%  19.95%  19.91%  19.64%  19.14%  19.65%  19.46%  19.29%  19.58%
 Toilet 20.00%  19.76%  19.90%  19.82%  19.84%  19.73%  19.75%  19.82%  19.60%  19.78%
 Score  97.41%  99.02%  98.26%  99.06%  97.49%  97.78%  97.71%  97.20%  98.02%
Information  Customer Information Screens 47.00%  46.62%  47.00%  46.92%  47.00%  45.79%  47.00%  46.05%  46.12%  46.45%
 Mobile Data Coverage 6.00%  6.00%  -  -  -  6.00%  6.00%  6.00%  6.00%  6.00%
 Public Address System 47.00%  46.96%  46.98%  46.79%  46.98%  46.77%  47.00%  46.59%  46.98%  46.89%
 Score  99.58%  99.98%  99.71%  99.98%  98.56%  100.00%  98.64%  99.10%  99.33%

 

Stations results for Sunday 11th November 2018 to Saturday 8th December 2018
Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.68% 19.78% 19.58%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83% 19.73% 19.82%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.60% 19.48% 19.41%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.67% 19.74% 19.59%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.56% 19.13% 19.65%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.33% 97.87% 98.05%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.63% 28.73% 28.36%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.85% 19.79% 19.80%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.43% 29.32% 29.15%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.52% 19.24% 19.58%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 97.43% 97.08% 96.88%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.65% 29.46% 29.61%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 14.25% 14.00% 13.76%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.92% 9.85% 9.88%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.93% 29.60% 29.87%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.76% 14.71% 14.76%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 98.50% 97.63% 97.87%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.69% 24.50% 24.51%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 24.34% 24.25% 24.05%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.53% 23.75% 24.11%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.92% 24.76% 24.96%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 98.48% 97.25% 97.63%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 98.94%
Score 15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 98.94%

 

Train results for Sunday 11th November 2018 to Saturday 8th December 2018

 

Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 19/19-09 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 31.64% 32.03% 32.12%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.07% 32.28% 32.39%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.35% 32.75% 33.37%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 97.06% 97.05% 97.88%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.24% 9.58% 9.68%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.89% 19.91% 19.82%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.21% 29.55% 29.20%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.30% 19.57% 19.58%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.61% 19.72% 19.77%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 97.24% 98.33% 98.06%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.17% 46.63% 46.48%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.98% 46.94% 46.89%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.15% 99.57% 99.37%

 

Stations results for Sunday 9th December 2018 to Saturday 5th January 2019
Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 19/19-10 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.68% 19.78% 19.92% 19.61%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83% 19.73% 19.65% 19.81%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.60% 19.48% 19.51% 19.42%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.67% 19.74% 19.69% 19.60%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.56% 19.13% 19.61% 19.64%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.33% 97.87% 98.38% 98.08%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.63% 28.73% 28.89% 28.40%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.85% 19.79% 19.85% 19.81%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.43% 29.32% 29.33% 29.16%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.52% 19.24% 19.13% 19.55%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 97.43% 97.08% 97.19% 96.91%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.65% 29.46% 29.48% 29.60%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 14.25% 14.00% 14.08% 13.79%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.92% 9.85% 9.91% 9.88%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.93% 29.60% 30.00% 29.88%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.76% 14.71% 14.90% 14.77%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 98.50% 97.63% 98.37% 97.91%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.69% 24.50% 24.51% 24.51%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 24.34% 24.25% 24.21% 24.07%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.53% 23.75% 25.00% 24.17%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.92% 24.76% 25.00% 24.96%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 98.48% 97.25% 98.73% 97.70%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.78% 98.85%
Score 15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.78% 98.85%

 

Train results for Sunday 9th December 2018 to Saturday 5th January 2019 
Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 19/19-09 19/19-10 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 31.64% 32.03% 31.94% 32.10%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.07% 32.28% 32.36% 32.39%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.35% 32.75% 33.41% 33.37%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 97.06% 97.05% 97.71% 97.87%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.24% 9.58% 9.72% 9.69%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.89% 19.91% 19.84% 19.82%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.21% 29.55% 29.37% 29.21%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.30% 19.57% 19.86% 19.61%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.61% 19.72% 19.87% 19.78%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 97.24% 98.33% 98.67% 98.11%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.17% 46.63% 46.33% 46.45%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00% 6.00% 6.00% 6.00%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.98% 46.94% 46.98% 46.90%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.15% 99.57% 99.31% 99.35%

 

Stations results for Sunday 6th January 2019 to Saturday 2nd Feburary 2019
Stations Scores by Rail Period
Service Quality Area Service Quality Indicator SQI Weight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 18/19-09 18/19-10 18/19-11 All
Ambience Landscaping 20.00% 19.87% 19.38% 19.12% 19.53% 19.60% 19.57% 19.60% 19.68% 19.78% 19.93% 19.84% 19.63%
Lighting 20.00% 19.79% 19.89% 19.77% 19.83% 19.85% 19.83% 19.85% 19.83% 19.73% 19.65% 19.60% 19.78%
Seating 20.00% 19.55% 19.63% 19.00% 19.35% 19.47% 19.25% 19.36% 19.60% 19.48% 19.49% 19.57% 19.44%
Shelter/Canopy 20.00% 19.72% 19.78% 19.56% 19.53% 19.58% 19.44% 19.41% 19.67% 19.74% 19.70% 19.58% 19.60%
Toilet(s) Operational - Fit for Use 20.00% 19.82% 19.87% 19.74% 19.74% 19.85% 19.61% 19.71% 19.56% 19.13% 19.64% 19.30% 19.61%
Score 98.75% 98.54% 97.18% 97.97% 98.36% 97.71% 97.91% 98.33% 97.87% 98.39% 97.88% 98.06%
Cleanliness Cleanliness 30.00% 27.96% 28.55% 27.26% 28.68% 28.59% 28.04% 28.43% 28.63% 28.73% 28.91% 28.56% 28.42%
Graffiti 20.00% 19.81% 19.78% 19.75% 19.82% 19.85% 19.77% 19.77% 19.85% 19.79% 19.85% 19.82% 19.81%
Litter 30.00% 29.20% 29.15% 28.67% 29.32% 29.32% 28.88% 28.97% 29.43% 29.32% 29.35% 29.23% 29.17%
Toilet(s) 20.00% 19.64% 19.54% 19.68% 20.00% 19.84% 19.52% 19.38% 19.52% 19.24% 19.19% 19.27% 19.52%
Score 96.62% 97.02% 95.36% 97.82% 97.61% 96.21% 96.55% 97.43% 97.08% 97.30% 96.88% 96.92%
Information CIS 30.00% 29.82% 29.71% 29.12% 29.58% 29.66% 29.84% 29.56% 29.65% 29.46% 29.48% 29.70% 29.61%
Help Point 15.00% 13.29% 13.51% 13.42% 13.83% 13.69% 13.55% 13.93% 14.25% 14.00% 14.11% 13.90% 13.80%
Poster and Frames 10.00% 9.84% 9.92% 9.67% 9.89% 9.92% 9.92% 9.90% 9.92% 9.85% 9.91% 9.88% 9.88%
Public Address 30.00% 29.66% 29.83% 29.99% 29.88% 29.93% 29.96% 30.00% 29.93% 29.60% 30.00% 29.76% 29.87%
Signs 15.00% 14.61% 14.81% 14.49% 14.87% 14.86% 14.81% 14.82% 14.76% 14.71% 14.90% 14.74% 14.77%
Score 97.22% 97.77% 96.69% 98.06% 98.06% 98.08% 98.21% 98.50% 97.63% 98.40% 97.97% 97.92%
Maintenance Car and Cycle Parking 25.00% 24.53% 24.28% 24.32% 24.50% 24.69% 24.58% 24.35% 24.69% 24.50% 24.52% 24.39% 24.50%
Hazard 25.00% 23.74% 23.78% 23.25% 24.11% 24.25% 24.13% 24.17% 24.34% 24.25% 24.23% 24.29% 24.09%
Lift 25.00% 24.00% 23.86% 22.73% 23.49% 24.27% 24.75% 25.00% 24.53% 23.75% 25.00% 24.76% 24.24%
Winterisation 25.00% 25.00% 24.98% 24.98% 25.00% 25.00% 24.99% 25.00% 24.92% 24.76% 25.00% 24.99% 24.96%
Score 97.27% 96.90% 95.28% 97.10% 98.21% 98.46% 98.53% 98.48% 97.25% 98.75% 98.42% 97.79%
Ticketing Ticket Buying 100.00% 99.15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.83% 96.84% 98.61%
Score 15% 98.91% 97.82% 98.39% 99.70% 98.99% 98.38% 99.54% 99.03% 97.83% 96.84% 98.61%

Train results for Sunday 6th January 2019 to Saturday 2nd Feburary 2019
Trains Scores by Rail Period
Service Quality Area Service Quality Indicator SQIWeight 18/19-01 18/19-02 18/19-03 18/19-04 18/19-05 18/19-06 18/19-07 18/19-08 19/18-09 19/18-10 19/18-11 All
Ambience Lighting 33.00% 32.28% 32.69% 32.15% 32.46% 31.41% 32.28% 32.06% 31.64% 32.03% 31.97% 31.88% 32.08%
Toilet Facilities 33.00% 32.21% 32.61% 32.43% 32.67% 32.37% 32.34% 32.51% 32.07% 32.28% 32.38% 32.17% 32.37%
Vehicle Interior Condition 34.00% 33.39% 33.79% 33.39% 33.71% 33.45% 33.02% 33.39% 33.35% 32.75% 33.43% 33.24% 33.36%
Score 97.88% 99.09% 97.97% 98.85% 97.22% 97.65% 97.96% 97.06% 97.05% 97.77% 97.29% 97.82%
Cleanliness Exterior Cleanliness 10.00% 9.56% 9.92% 9.73% 9.96% 9.53% 9.83% 9.73% 9.24% 9.58% 9.73% 9.81% 9.70%
Graffiti and Etching 20.00% 19.64% 19.82% 19.84% 19.88% 19.83% 19.76% 19.83% 19.89% 19.91% 19.85% 19.84% 19.82%
Interior Cleanliness 30.00% 28.86% 29.43% 28.96% 29.73% 29.27% 28.78% 28.87% 29.21% 29.55% 29.39% 28.92% 29.19%
Litter 20.00% 19.60% 19.95% 19.91% 19.64% 19.14% 19.65% 19.46% 19.30% 19.57% 19.86% 19.90% 19.63%
Toilet 20.00% 19.76% 19.90% 19.82% 19.84% 19.73% 19.75% 19.82% 19.61% 19.72% 19.88% 19.76% 19.78%
Score 97.41% 99.02% 98.26% 99.06% 97.49% 97.78% 97.71% 97.24% 98.33% 98.71% 98.21% 98.13%
Information Customer Information Screens 47.00% 46.62% 47.00% 46.92% 47.00% 45.79% 47.00% 46.05% 46.17% 46.63% 46.37% 43.75% 46.15%
Mobile Data Coverage 6.00% 6.00% - - - 6.00% 6.00% 6.00% 6.00% 6.00% 6.00% 5.57% 5.98%
Public Address System 47.00% 46.96% 46.98% 46.79% 46.98% 46.77% 47.00% 46.59% 46.98% 46.94% 46.98% 46.06% 46.82%
Score 99.58% 99.98% 99.71% 99.98% 98.56% 100.00% 98.64% 99.15% 99.57% 99.35% 95.38% 98.95

Stations results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)

Stations Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-11

All

Ambience

Landscaping

20.00%

19.77%

19.77%

Lighting

20.00%

19.78%

19.78%

Seating

20.00%

19.66%

19.66%

Shelter/Canopy

20.00%

19.69%

19.69%

Toilet(s) Operational - Fit for Use

20.00%

19.36%

19.36%

Score

98.25%

98.25%

Cleanliness

Cleanliness

30.00%

28.61%

28.61%

Graffiti

20.00%

19.80%

19.80%

Litter

30.00%

29.35%

29.35%

Toilet(s)

20.00%

19.76%

19.76%

Score

97.51%

97.51%

Information

CIS

30.00%

29.71%

29.71%

Help Point

15.00%

13.97%

13.97%

Poster and Frames

10.00%

9.89%

9.89%

Public Address

30.00%

29.73%

29.73%

Signs

15.00%

14.80%

14.80%

Score

98.10%

98.10%

Maintenance

Car and Cycle Parking

25.00%

24.50%

24.50%

Hazard

25.00%

23.92%

23.92%

Lift

25.00%

23.58%

23.58%

Winterisation

25.00%

24.87%

24.87%

Score

96.88%

96.88%

Ticketing

Ticket Buying

100.00%

98.21%

98.21%

Score

98.21%

98.21%

Train results for last period (Sunday 7th January 2018 to Saturday 3rd February 2018)

Trains Scores by Rail Period

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-11

All

Ambience

Lighting

33.00%

32.41%

32.41%

Toilet Facilities

33.00%

32.72%

32.72%

Vehicle Interior Condition

34.00%

33.86%

33.86%

Score

98.98%

98.98%

Cleanliness

Exterior Cleanliness

10.00%

9.98%

9.98%

Graffiti and Etching

20.00%

19.94%

19.94%

Interior Cleanliness

30.00%

29.83%

29.83%

Litter

20.00%

19.97%

19.97%

Toilet

20.00%

19.86%

19.86%

Score

99.57%

99.57%

Information

Customer Information Screens

47.00%

47.00%

47.00%

Mobile Data Coverage

6.00%

-

-

Public Address System

47.00%

46.98%

46.98%

Score

99.98%

99.98%

Stations results for Sunday 4th February 2018 to 3rd March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-12

All

Ambience

Landscaping

20.00%

19.75%

19.39%

Lighting

20.00%

19.79%

19.82%

Seating

20.00%

19.46%

19.48%

Shelter/Canopy

20.00%

19.64%

19.65%

Toilet(s) Operational - Fit for Use

20.00%

19.70%

19.65%

Score

98.34%

97.99%

Cleanliness

Cleanliness

30.00%

28.06%

28.34%

Graffiti

20.00%

19.78%

19.77%

Litter

30.00%

29.18%

29.07%

Toilet(s)

20.00%

19.32%

19.62%

Score

96.34%

96.79%

Information

CIS

30.00%

29.72%

29.65%

Help Point

15.00%

13.63%

14.03%

Poster and Frames

10.00%

9.89%

9.87%

Public Address

30.00%

29.63%

29.74%

Signs

15.00%

14.70%

14.81%

Score

97.58%

98.09%

Maintenance

Car and Cycle Parking

25.00%

24.21%

24.34%

Hazard

25.00%

23.74%

23.64%

Lift

25.00%

23.75%

24.31%

Winterisation

25.00%

24.63%

24.91%

Score

96.34%

97.20%

Ticketing

Ticket Buying

100.00%

99.17%

98.37%

Score

99.17%

98.37%


Train results for Sunday 4 February 2018 to 3 March 2018

Service Quality Area

Service Quality Indicator

SQI Weight

17/18-12

All

Ambience

Lighting

33.00%

32.47%

32.45%

Toilet Facilities

33.00%

32.70%

32.61%

Vehicle Interior Condition

34.00%

33.83%

33.74%

Score

98.99%

98.80%

Cleanliness

Exterior Cleanliness

10.00%

10.00%

9.74%

Graffiti and Etching

20.00%

19.88%

19.91%

Interior Cleanliness

30.00%

29.82%

29.71%

Litter

20.00%

19.77%

19.94%

Toilet

20.00%

19.90%

19.85%

Score

99.36%

99.13%

Information

Customer Information Screens

47.00%

47.00%

46.84%

Mobile Data Coverage

6.00%

-

6.00%

Public Address System

47.00%

47.00%

46.94%

Score

100.00%

99.78%