You can claim Delay Repay if one of our trains is late or cancelled and as a result you get to your destination station more than 30 minutes later than scheduled. Compensation can be in the form of a cheque, a voucher exchangeable for cash at a Northern ticket office, National Rail vouchers which you can use to buy any rail ticket, or free tickets across our network, to use when you choose.
Delay of between 30 and 59 minutes: Compensation of one single ticket to anywhere on the Northern network. Or 50% of the cost of your single ticket or relevant portion of your return ticket.
Delay of between 60 and 119 minutes: Compensation of two single tickets to anywhere on the Northern network or 100% of the cost of your single ticket or relevant portion of your return ticket.
Delay of 120 minutes or more: Compensation of two return tickets anywhere on the Northern network, or 100% of the cost of your ticket (single or return).
If we publish an alternative timetable (for example for engineering works or during prolonged poor weather) we will compensate you based on that.
In the case of season tickets, any compensation will be calculated against the proportional daily cost of the price of the ticket.
Delay Repay does not in any way limit or exclude your other legal rights to compensation as a consumer, where we are at fault under the Consumer Rights Act 2015 or otherwise.