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Northern Partnerships We are passionate about making a positive difference to the communities we serve but making that happen takes hard work and a big commitment to building strong, effective partnerships. The commitment of Northern Rail people has been matched by hundreds of organisations and individuals across our network and together we have achieved many successes, from major schemes such...

Inclusive and Accessible Travel We are working with rail industry colleagues and our customers to improve accessibility to our stations and trains. Our commitment is outlined in our leaflet “Making Rail Accessible: helping older and disabled passengers”, which can be downloaded below.   Making Rail Accessible: helping older and disabled passengers (1.2mb, pdf) It details the services that disabled and...

#ProudToBeHelping    We have a friendly team on hand to help you via our Social Media channels. They are online from 6:00 through to 22:00, 7 days a week (except for Christmas Day and Boxing Day).   We will provide regular travel updates from across the Northern network via our Twitter account. Our team are also on hand to answer questions you may have via Twitter and Facebook Messenger.   As well as keeping you up to date on...

Protecting Our Environment We want to be the train operating company making the most positive contribution to environmental sustainability. To help us achieve this we operate an environmental and energy management system across the whole of Northern. This makes sure we harness opportunities to enhance and protect the environment that we control and can influence.

Northern Contact Directory We are compiling the new Northern Contact Directory and will have this finalised and listed here very soon. In the meantime, if you want to make contact with a member of the team in the first instance please contact us via one of the methods listed below: through forms on this website  by emailing This email address is being protected from spambots. You need JavaScript...

Welcome to Northern At Northern we are passionate about making sure that your journey with us is a great experience. Our Customer Promise replaces what was previously known as the Passenger’s Charter. It sets out our promise of the service we will deliver for you.

Our Northern Vision   Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day.

Running train services across the north of England means that we serve hundreds of different communities every day. Each one is different and unique and we celebrate their diversity. We work hard to make sure we’re part of them so we can understand their needs and give something back.

We do this in many different ways but one example is our support of community rail and the activities these groups undertake. Often this is about promoting lines or stations and encouraging people to travel but increasingly groups are looking beyond the railway boundary supporting a wide range of community based projects including community art schemes, sustainable produce, creating community hubs, working with those affected by mental or other health issues and tackling social isolation. In summary, recognising that the railway has a role to play in making our region a better place to live and work for everyone.

 

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