Our Northern Vision Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day.

One Arriva  Northern is part of the Arriva group, one of the largest providers of passenger transport in Europe. Owned by Deutsche Bahn, Arriva employs more than 60,000 people and delivers more than 2.2 billion passenger journeys across 14 European counties each year.  Arriva operates a wide range of transport services including buses, coaches, waterbuses, trains, trams, demand response,...

Our commitment to quality

We want to provide a quality product that you our customers should receive each and every day. To do this we audit our trains and stations through the eyes of our customers. We will do this for the duration of our franchise and aim to meet the below benchmarks for both stations and trains. These benchmarks are based on what our customers say are important to them. Stations results for last...

Help us deliver a service that makes you Proud to be Northern

Do you have ideas for improving Northern’s customer service? We are listening More than three quarters of our customers think customer service plays an important part their rail journey. Our customers want and expect more from the service we deliver. We want to provide help when you need it, offer a personalised service and be a company that is easy to do business with. We know providing a great...

We've started our journey to modernise your railway by 2020. To help make the North a better place to live and work we are committed to: Delivering better journeys, with new trains and improved stations Improving customer service, with more people to help you on your journey Keeping our customers safe and secure - day and night Northern Customer Report - Autumn 2017 Taking you on the Journey. We’ve...

Resources for schools and education

Schools & Education - Awareness & Engagement Resources This is our dedicated schools area which we are developing to provide a fun and interactive resource bank for schools to utilise to educate and engage school children in the following: - Safety awareness - Environmental impacts of all travel and the benefits of rail travel - Exploring the UK by rail – geographical and cultural To request a login...

Performance - Passenger Charter Commitment In the franchise operating prior to 1 April 2016 these were the performance results: PPM (Public Performance Measure) was 93.12% and MAA (Moving Annual Average) as 90.69%   View performance statistics for 10 December 2017 – 6 January 2018 (695kb, pdf)   View performance statistics for 12 November 2017 – 9 December 2017 (691kb, pdf)   View performance...

We're proud of our achievements in delivering a socially responsible business. We have built a business that meets the social and sustainability needs of our stakeholders and is equipped to meet future changes.

If you're looking for a rewarding career full of opportunity, support and trust, then Northern is the only way to go.

We're proud to be able to offer an employee focused working environment where rewards and benefits are measured to match the fantastic efforts of our people, and development and progression are everyday occurrences.

Take a look at our live vacancies page and see if there are any current opportunities of interest for you. You can also register to receive vacancy alerts and we'll send you an email when suitable roles come up.