We believe that customer service should stretch much further than just our railway lines. And as part of our station and retail teams, you’ll help us do just that.

Tracey

Tracey

Tracey, Head of Customer Experience, talks about her role as the voice of the customer and her transition from aviation to rail.

Customer Service Assistant

Our Customer Service Assistants work in our stations and make sure our customers are safe, comfortable and secure. It’s all about being there when you’re needed, responding quickly, and making sure everyone always enjoy that Northern experience.

Gateline Operator

You’ll be a warm and welcoming face at our ticket barriers, making sure that all customers have the right tickets for their travel. It’s also about delivering amazing customer service and solving issues before they become problems.

Customer Service Dispatch

In this customer service role, you’ll make sure that our trains are dispatched safely and on time, while offering information, guidance and assistance. And before you start, you’ll also have the chance to complete a full training course that will help you build and test your knowledge.

Ticket Office

Join our Ticket Office and you’ll look after customers’ travel needs with the kind of brilliant customer service that Northern is known for. Day to day, you’ll be involved in everything from opening and closing our station ticket offices to answering travel enquiries. And you’ll report station faults as quickly as you find them, too.

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