While patrolling the train, you’ll be on hand to provide our customers with information and support relating to their journeys. A friendly and outgoing person who’s not afraid to make conversation will give our customers a relaxed, easy and enjoyable journey. There’s never a boring day as a conductor!
What does a conductor do?
There’s a lot more to this job than checking tickets. It’s about creating a rapport with customers and acting as the face of our business.
As soon as customers set foot on one of our trains, it’s up to our Conductors, and other front-line staff, to make sure they have a real Northern experience. This means making them feel welcome, comfortable and safe, while dealing with all enquiries politely and promptly.
As a conductor you will;
- Make sure equipment, doors and controls work properly
- Walk through carriages during the journey, checking tickets and travel documents
- Answer our customers’ questions about routes, arrival times and connections
- Make announcements over the public-address system
- Make sure our customers get on and off the train safely
- Deal with any unexpected delays or emergencies.
The conductor role begins with an intensive 3-month training period where you will learn all about the safety critical aspects and responsibilities of the role, how to deliver a great customer service to help us build a railway the North can be proud of.
Qualifications, skills and requirements
- To give the best service to our customers, we like to hire the best people... People who are highly motivated, positive and enthusiastic.
- You’ll have great attention to detail, be a good planner, be organised and able to make decisions. You’ll be confident and able to remain calm under pressure.
- You’ll be happy to work with the varying shift patterns that can start at any time of day/night and work weekends, so flexibility is key. The working week averages 35 hours, but this can vary on shift pattern.
- You must live within a 45-minute drive, during peak hours, from your house to depot.