Skip to main content
Buy tickets
Looking for something?

Routes

  • Line updates (1)

    • Last Updated 20/04/2024 21:52

      Due to urgent repairs to the track between New Mills Central and Chinley all lines are blocked.
      How does it affect your service:
      Train services running through these stations have been cancelled or diverted. Disruption is expected until the end of the day on 06/05/24.
      Our advice to our customers:
      Due to urgent repairs to the track, train services are being disrupted between New Mills Central and Chinley (in both directions).
      Network Rail staff continue to work to rectify the issue & the line is expected to reopen by 6th May 2024.
      Effect on service
      Monday to Saturday
      Train services are facing disruption between New Mills Central and Chinley.
      Manchester Piccadilly to Sheffield services will divert via Stockport.
      Manchester Piccadilly to New Mills Central services are not affected.

      Please note, train services departing from Strines towards Manchester Piccadilly will depart from Platform 2.
      Sunday
      Train services are facing disruption between Manchester Piccadilly and Chinley via Bredbury.
      Manchester Piccadilly to Sheffield services will divert via Stockport (in both directions)
      Rail replacement transport will call at all stations from Manchester Piccadilly to Chinley via Bredbury (in both directions)
      Rail replacement
      Road transport is currently operating between Chinley & New Mills Central (in both directions).
      Please see station information screens or National Rail Enquires for the replacement bus timetables.
      Journey times will be extended by 45 minutes whilst travelling by Rail Replacement transport.
      Please check station information posters for the location of the bus pick up points & be advised that bicycles, e-bikes and dogs (excluding service dogs) are not permitted on replacement transport.
      Other places to get more information:
      For live information, please visit www.northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).

    Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      22 April
      -
      26 April 2024
      Download timetable PDF
    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      27 April
      -
      27 April 2024
      Download timetable PDF
    • Improvement work timetable
      27 April
      -
      01 May 2024
      Download timetable PDF
    • Improvement work timetable
      28 April
      -
      28 April 2024
      Download timetable PDF
    • Improvement work timetable
      29 April
      -
      01 May 2024
      Download timetable PDF
    • Improvement work timetable
      02 May
      -
      03 May 2024
      Download timetable PDF
    • Improvement work timetable
      04 May
      -
      04 May 2024
      Download timetable PDF
    • Improvement work timetable
      05 May
      -
      05 May 2024
      Download timetable PDF
    • Improvement work timetable
      06 May
      -
      10 May 2024
      Download timetable PDF
    • Improvement work timetable
      08 May
      -
      09 May 2024
      Download timetable PDF
    • Improvement work timetable
      11 May
      -
      11 May 2024
      Download timetable PDF
    • Improvement work timetable
      12 May
      -
      12 May 2024
      Download timetable PDF
    • Improvement work timetable
      13 May
      -
      17 May 2024
      Download timetable PDF
    • Improvement work timetable
      13 May
      -
      16 May 2024
      Download timetable PDF
  • Line updates (1)

    • Last Updated 21/04/2024 01:35

      Due to a landslip between Shipley and Guiseley all lines are blocked.
      How does it affect your service:
      Train services running through these stations have been cancelled. Disruption is expected until 23:50 30/06.
      Our advice to our customers:
      All train services between Bradford Forster Square and Ilkley are unable to run due to a landslip near Baildon station.
      Network Rail are working to rectify this issue and the line will remain closed until further notice.
      Effect on service:
      Train services are unable to run between Ilkley and Bradford Forster Square (in both directions).
      Services that run via Bradford Forster Square & Leeds and Leeds & Ilkley are NOT affected.
      Alternative travel suggestions:
      Season tickets/train passes for the Ilkley - Bradford Forster Square route are valid on Skipton - Bradford Forster Square services.
      Any ticket restrictions have been lifted during this disruption.
      Road transport:
      Road transport is in operation between Shipley & Guiseley, calling at Baildon in both directions - see advertised timetables at nationalrail.co.uk
      Please see station information posters for bus pick up points.
      Journey times may be extended by up to 30 minutes whilst travelling by Rail Replacement transport.

    Improvement works

    • Improvement work timetable
      21 April
      -
      12 May 2024
      Download timetable PDF
    • Improvement work timetable
      22 April
      -
      12 May 2024
      Download timetable PDF
  • Line updates (1)

    • Last Updated 21/04/2024 01:34

      Due to a landslip between Pontefract Monkhill and Knottingley all lines are blocked.
      How does it affect your service:
      Train services running through these stations have been cancelled. Disruption is expected until the end of the day on 06/05/24.
      Our advice to our customers:
      Services between Pontefract Monkhill and Knottingley are currently being disrupted due to a landslip in the Pontefract area.
      Network Rail engineers are making repairs which is expected to last until at least Monday 6th May.

      Effect on service:
      Leeds - Knottingley via Castleford - in both directions services can only operate between Leeds and Castleford.
      Leeds to Knottingley via Wakefield - in both directions services can only operate between Leeds and Pontefract Monkhill.
      Knottingley will not have a train service.

      Alternative Travel Suggestions:
      Passengers at Leeds travelling to Wakefield can use alternative Northern services.
      Rail Replacement:
      To assist customers with their journeys, road transport is operating between Knottingley and Castleford calling at Pontefract Monkhill and Glasshoughton. Please see nationalrail.co.uk for timetables.
      Journey times will be extended by up to 45 minutes whilst travelling by rail replacement transport.
      Please check station information posters for the location of the bus pick up points & be advised that bicycles, e-bikes and dogs (excluding service dogs) are not permitted on replacement transport.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern or message us @northernassist on X (formerly Twitter).
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • Train cancellations (1)

    • Last Updated 23/04/2024 10:59

      19:06 Ellesmere Port to Liverpool Lime Street due 20:28 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this service today. An APEC taxi will run at 18:54 from Helsby calling at Ince and Elton and then Ellemere Port then the same taxi at 19:10 from Ellemere Port calling at Ince and Elton and Helsby.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      29 April
      -
      02 May 2024
      Download timetable PDF
    • Improvement work timetable
      05 May
      -
      06 May 2024
      Download timetable PDF
    • Improvement work timetable
      06 May
      -
      06 May 2024
      Download timetable PDF
    • Improvement work timetable
      02 June
      -
      14 December 2024
      Download timetable PDF
  • Train cancellations (2)

    • Last Updated 23/04/2024 15:31

      18:22 Liverpool Lime Street to Manchester Oxford Road due 19:33 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 15:31

      19:46 Manchester Oxford Road to Liverpool Lime Street due 20:55 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Other train service updates (1)

    • Last Updated 23/04/2024 18:06

      18:46 Manchester Oxford Road to Liverpool Lime Street due 19:55 will call additionally at Deansgate, Trafford Park and Humphrey Park. This is due to the train making extra stops because a train was cancelled.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    Improvement works

    • Improvement work timetable
      29 April
      -
      02 May 2024
      Download timetable PDF
    • Improvement work timetable
      05 May
      -
      06 May 2024
      Download timetable PDF
    • Improvement work timetable
      07 May
      -
      10 May 2024
      Download timetable PDF
    • Improvement work timetable
      13 May
      -
      16 May 2024
      Download timetable PDF
  • Line updates (1)

    • Last Updated 23/04/2024 18:56

      Due to a safety inspection of the track between Preston and Bolton some lines are blocked.
      How does it affect your service:
      Train services running through these stations will be delayed by up to 30 minutes. Disruption is expected until 19:45 23/04.
      Our advice to our customers:
      Services between Preston and Bolton are currently being disrupted by a safety inspection of the track
      Effect on service:
      Our services between Blackpool North and Manchester Airport are currently being disrupted (in this direction only). Network Rail are on site now and services will be held in stations whilst this inspection takes places.
      First services affected:
      18:22 Blackpool North to Manchester Airport, will be held at Buckshaw Parkway.
      Replacement road transport:
      Will be requested if the problem continues.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern or message our team @northernassist on X (formerly Twitter).
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Train cancellations (2)

    • Last Updated 23/04/2024 17:26

      19:22 Blackpool North to Manchester Airport due 21:00 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 17:26

      21:17 Manchester Airport to Blackpool North due 22:53 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Other train service updates (3)

    • Last Updated 23/04/2024 18:49

      17:56 Blackpool North to Manchester Airport due 19:36 has been delayed at Buckshaw Parkway and is now 16 minutes late. This is due to a fault on this train.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 17:12

      17:22 Blackpool North to Manchester Airport due 19:00 will be starting late from Blackpool North and is expected to be 10 minutes late. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 18:53

      18:22 Blackpool North to Manchester Airport due 20:00 will be delayed at Buckshaw Parkway. This is due to a safety inspection of the track.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

  • Line updates (1)

    • Last Updated 20/04/2024 21:52

      Due to urgent repairs to the track between New Mills Central and Chinley all lines are blocked.
      How does it affect your service:
      Train services running through these stations have been cancelled or diverted. Disruption is expected until the end of the day on 06/05/24.
      Our advice to our customers:
      Due to urgent repairs to the track, train services are being disrupted between New Mills Central and Chinley (in both directions).
      Network Rail staff continue to work to rectify the issue & the line is expected to reopen by 6th May 2024.
      Effect on service
      Monday to Saturday
      Train services are facing disruption between New Mills Central and Chinley.
      Manchester Piccadilly to Sheffield services will divert via Stockport.
      Manchester Piccadilly to New Mills Central services are not affected.

      Please note, train services departing from Strines towards Manchester Piccadilly will depart from Platform 2.
      Sunday
      Train services are facing disruption between Manchester Piccadilly and Chinley via Bredbury.
      Manchester Piccadilly to Sheffield services will divert via Stockport (in both directions)
      Rail replacement transport will call at all stations from Manchester Piccadilly to Chinley via Bredbury (in both directions)
      Rail replacement
      Road transport is currently operating between Chinley & New Mills Central (in both directions).
      Please see station information screens or National Rail Enquires for the replacement bus timetables.
      Journey times will be extended by 45 minutes whilst travelling by Rail Replacement transport.
      Please check station information posters for the location of the bus pick up points & be advised that bicycles, e-bikes and dogs (excluding service dogs) are not permitted on replacement transport.
      Other places to get more information:
      For live information, please visit www.northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).

  • Train cancellations (1)

    • Last Updated 23/04/2024 10:59

      19:06 Ellesmere Port to Liverpool Lime Street due 20:28 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this service today. An APEC taxi will run at 18:54 from Helsby calling at Ince and Elton and then Ellemere Port then the same taxi at 19:10 from Ellemere Port calling at Ince and Elton and Helsby.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    Other train service updates (1)

    • Last Updated 23/04/2024 16:36

      16:42 Leeds to Chester due 19:09 will be terminated at Manchester Victoria. It will no longer call at Newton-Le-Willows, Earlestown, Warrington Bank Quay, Runcorn East, Frodsham, Helsby and Chester. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

  • Line updates (1)

    • Last Updated 21/04/2024 01:34

      Due to a landslip between Pontefract Monkhill and Knottingley all lines are blocked.
      How does it affect your service:
      Train services running through these stations have been cancelled. Disruption is expected until the end of the day on 06/05/24.
      Our advice to our customers:
      Services between Pontefract Monkhill and Knottingley are currently being disrupted due to a landslip in the Pontefract area.
      Network Rail engineers are making repairs which is expected to last until at least Monday 6th May.

      Effect on service:
      Leeds - Knottingley via Castleford - in both directions services can only operate between Leeds and Castleford.
      Leeds to Knottingley via Wakefield - in both directions services can only operate between Leeds and Pontefract Monkhill.
      Knottingley will not have a train service.

      Alternative Travel Suggestions:
      Passengers at Leeds travelling to Wakefield can use alternative Northern services.
      Rail Replacement:
      To assist customers with their journeys, road transport is operating between Knottingley and Castleford calling at Pontefract Monkhill and Glasshoughton. Please see nationalrail.co.uk for timetables.
      Journey times will be extended by up to 45 minutes whilst travelling by rail replacement transport.
      Please check station information posters for the location of the bus pick up points & be advised that bicycles, e-bikes and dogs (excluding service dogs) are not permitted on replacement transport.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up-to-date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern or message us @northernassist on X (formerly Twitter).
      To re-plan your journey please visit nationalrail.co.uk
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      22 April
      -
      26 April 2024
      Download timetable PDF
    • Improvement work timetable
      27 April
      -
      27 April 2024
      Download timetable PDF
    • Improvement work timetable
      28 April
      -
      28 April 2024
      Download timetable PDF
    • Improvement work timetable
      29 April
      -
      03 May 2024
      Download timetable PDF
  • Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      13 May
      -
      16 May 2024
      Download timetable PDF
  • Formation alerts (2)

    • Last Updated 23/04/2024 13:45

      Facilities on the 18:56 Chester to Manchester Piccadilly due 20:25. Will be formed of 2 coaches instead of 4.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 13:45

      Facilities on the 21:10 Manchester Piccadilly to Chester due 22:38. Will be formed of 2 coaches instead of 4.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (1)

    • Last Updated 15/04/2024 00:01

      Planned engineering work will take place between Manchester Piccadilly and Stockport on Monday, Tuesday, Wednesday and Thursday, from 23:50, Monday 22 April 2024 to 05:05, Friday 26 April 2024.
      All lines will be blocked.
      All services will be revised.
      Monday to Thursday:
      The 2210 Manchester Piccadilly to Chester service will run as normally advertised to Altrincham, then call only at Knutsford, Northwich and Greenbank. A bus will be provided from Altrincham to Chester, calling at all stations normally served by the train.
      The 2246 Manchester Piccadilly to Stoke service will be replaced by a bus throughout.
      The 2252 Chester to Manchester Piccadilly service will be replaced by a bus throughout.
      The 2257 Buxton to Manchester Piccadilly service will not call at Heaton Chapel and Levenshulme. A bus will be provided from Stockport to Manchester Piccadilly to serve these stations.
      The 2312 Crewe to Manchester Piccadilly service will not call at Handforth, Cheadle Hulme, Stockport, Heaton Chapel and Levenshulme. A bus will be provided from Wilmslow to Manchester Piccadilly to serve these stations.
      The 2313 Manchester Piccadilly to Chester service will be replaced by a bus throughout.
      The 2316 Manchester Piccadilly to Macclesfield service will be replaced by a bus throughout.
      The 2323 Manchester Piccadilly to Hazel Grove service will terminate at Stockport. A bus will be provided from Stockport to Hazel Grove.
      The 2328 Sheffield to Manchester Piccadilly service will not call at Stockport. A bus will be provided from Chinley to Manchester Piccadilly, calling at Stockport.
      The 2336 Manchester Piccadilly to Crewe service will not call at Levenshulme, Heaton Chapel, Stockport, Cheadle Hulme and Handforth. A bus will be provided from Manchester Piccadilly to Wilmslow.
      The 2337 Manchester Piccadilly to Manchester Airport service will not run. Alternative services are available.
      Customer Advice:
      Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
      Please allow extra time for your journey, and please check station information posters for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      29 April
      -
      03 May 2024
      Download timetable PDF
    • Improvement work timetable
      12 May
      -
      12 May 2024
      Download timetable PDF
    • Improvement work timetable
      13 May
      -
      17 May 2024
      Download timetable PDF
  • Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      29 April
      -
      03 May 2024
      Download timetable PDF
    • Improvement work timetable
      12 May
      -
      12 May 2024
      Download timetable PDF
    • Improvement work timetable
      13 May
      -
      17 May 2024
      Download timetable PDF
  • Train cancellations (1)

    • Last Updated 23/04/2024 16:37

      19:26 Chester to Leeds due 21:42 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Other train service updates (2)

    • Last Updated 23/04/2024 16:36

      16:42 Leeds to Chester due 19:09 will be terminated at Manchester Victoria. It will no longer call at Newton-Le-Willows, Earlestown, Warrington Bank Quay, Runcorn East, Frodsham, Helsby and Chester. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 18:38

      17:41 Leeds to Chester due 20:01 will call additionally at Runcorn East, Frodsham and Helsby. This is due to the train making extra stops because a train was cancelled.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

  • Other train service updates (1)

    • Last Updated 23/04/2024 16:11

      17:32 Manchester Airport to Liverpool Lime Street due 18:53 will be starting late from Manchester Airport and is expected to be 10 minutes late. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (1)

    • Last Updated 15/04/2024 00:01

      Planned engineering work will take place between Liverpool Lime Street and Broad Green on Monday, Tuesday, Wednesday and Thursday, from 23:30, Monday 22 April 2024 to 05:20, Friday 26 April 2024.
      All lines will be blocked.
      All services will be revised.
      Monday to Thursday:
      The 2217 Blackpool North to Liverpool Lime Street service will terminate at Wigan North Western. A bus will be provided from Wigan North Western to Liverpool Lime Street.
      The 2243 Wilmslow to Liverpool Lime Street service will terminate at Manchester Oxford Road. A bus will be provided from Manchester Oxford Road to Liverpool Lime Street.
      The 2330 Liverpool Lime Street to Manchester Victoria service will depart at 2320 and run EARIER than normally advertised to Broad Green. A bus will be provided from Liverpool Lime Street to Manchester Victoria, departing Liverpool Lime Street at 2330 and stopping to set down only from Broad Green.
      Customer Advice:
      Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
      Please allow extra time for your journey, and please check station information posters for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      29 April
      -
      02 May 2024
      Download timetable PDF
    • Improvement work timetable
      05 May
      -
      06 May 2024
      Download timetable PDF
    • Improvement work timetable
      06 May
      -
      06 May 2024
      Download timetable PDF
    • Improvement work timetable
      02 June
      -
      14 December 2024
      Download timetable PDF
  • Other train service updates (1)

    • Last Updated 23/04/2024 18:16

      19:20 Blackburn to Wigan Wallgate due 21:12 will be terminated at Manchester Victoria. It will no longer call at Salford Central, Salford Crescent, Swinton, Walkden, Atherton, Hag Fold, Daisy Hill, Hindley and Wigan Wallgate. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

  • Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
  • Other train service updates (2)

    • Last Updated 23/04/2024 17:44

      18:07 Barrow-In-Furness to Carlisle due 20:34 will be starting late from Barrow-In-Furness and is expected to be 10 minutes late. This is due to train crew being delayed by service disruption.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 16:15

      16:01 Lancaster to Carlisle due 19:45 is being delayed at Lancaster. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    Improvement works

    • Improvement work timetable
      07 March
      -
      27 April 2024
      Download timetable PDF
    • Improvement work timetable
      05 May
      -
      05 May 2024
      Download timetable PDF
  • Improvement works

    • Improvement work timetable
      22 April
      -
      25 April 2024
      Download timetable PDF
    • Improvement work timetable
      06 May
      -
      06 May 2024
      Download timetable PDF
    • Improvement work timetable
      12 May
      -
      12 May 2024
      Download timetable PDF
  • Improvement works

    • Improvement work timetable
      22 April
      -
      26 April 2024
      Download timetable PDF
  • Line updates (1)

    • Last Updated 23/04/2024 18:56

      Due to a safety inspection of the track between Preston and Bolton some lines are blocked.
      How does it affect your service:
      Train services running through these stations will be delayed by up to 30 minutes. Disruption is expected until 19:45 23/04.
      Our advice to our customers:
      Services between Preston and Bolton are currently being disrupted by a safety inspection of the track
      Effect on service:
      Our services between Blackpool North and Manchester Airport are currently being disrupted (in this direction only). Network Rail are on site now and services will be held in stations whilst this inspection takes places.
      First services affected:
      18:22 Blackpool North to Manchester Airport, will be held at Buckshaw Parkway.
      Replacement road transport:
      Will be requested if the problem continues.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern or message our team @northernassist on X (formerly Twitter).
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Other train service updates (1)

    • Last Updated 23/04/2024 16:15

      16:01 Lancaster to Carlisle due 19:45 is being delayed at Lancaster. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    Improvement works

    • Improvement work timetable
      07 March
      -
      27 April 2024
      Download timetable PDF
    • Improvement work timetable
      05 May
      -
      05 May 2024
      Download timetable PDF
  • Line updates (1)

    • Last Updated 23/04/2024 18:56

      Due to a safety inspection of the track between Preston and Bolton some lines are blocked.
      How does it affect your service:
      Train services running through these stations will be delayed by up to 30 minutes. Disruption is expected until 19:45 23/04.
      Our advice to our customers:
      Services between Preston and Bolton are currently being disrupted by a safety inspection of the track
      Effect on service:
      Our services between Blackpool North and Manchester Airport are currently being disrupted (in this direction only). Network Rail are on site now and services will be held in stations whilst this inspection takes places.
      First services affected:
      18:22 Blackpool North to Manchester Airport, will be held at Buckshaw Parkway.
      Replacement road transport:
      Will be requested if the problem continues.
      Other places to get more information:
      For customers on station platforms, please listen for announcements or consult Customer Information Screens for up to date train running information.
      For live real time journey updates on board your train please visit journeycheck.com/northern or message our team @northernassist on X (formerly Twitter).
      To re-plan your journey please visit nationalrail.co.uk.
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

  • Other train service updates (1)

    • Last Updated 23/04/2024 09:50

      21:37 Ilkley to Leeds due 22:07 will be starting late from Ilkley and is expected to be 5 minutes late. This is due to train crew being delayed.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    Improvement works

    • Improvement work timetable
      21 April
      -
      12 May 2024
      Download timetable PDF
    • Improvement work timetable
      22 April
      -
      12 May 2024
      Download timetable PDF
  • Train cancellations (4)

    • Last Updated 23/04/2024 15:27

      18:44 Warrington Central to Liverpool Lime Street due 19:26 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 10:59

      18:50 Helsby to Ellesmere Port due 19:01 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this service today. An APEC taxi will run at 18:54 from Helsby calling at Ince and Elton and then Ellemere Port then the same taxi at 19:10 from Ellemere Port calling at Ince and Elton and Helsby.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 15:32

      19:44 Liverpool Lime Street to Wigan North Western due 20:32 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 15:32

      20:52 Wigan North Western to Liverpool Lime Street due 21:40 will be cancelled. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or message us on X (formerly Twitter) @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay #NorthernUpdates

    Other train service updates (4)

    • Last Updated 23/04/2024 17:53

      18:20 Hexham to Newcastle due 18:53 will be starting late from Hexham and is expected to be 10 minutes late. This is due to a fault on a train earlier.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from or tweet us @northernassist If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting www.northernrailway.co.uk/delayrepay

    • Last Updated 23/04/2024 18:25

      20:19 Blackpool North to Bradford Interchange due 22:04 will be terminated at Preston. It will no longer call at Blackburn, Accrington, Burnley Manchester Road, Hebden Bridge, Halifax and Bradford Interchange. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 15:26

      21:55 Blackpool North to Manchester Piccadilly due 23:13 will be terminated at Wigan North Western. It will no longer call at Deansgate, Manchester Oxford Road and Manchester Piccadilly. This is due to a member of train crew being unavailable.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    • Last Updated 23/04/2024 15:26

      An additional train service has been planned to operate as shown 23:07 Deansgate to Manchester Piccadilly due 23:13.

      Additional Info

      We apologise for the cancellation of this train service today, please travel on the next available Northern service.

      Further Info

      For live information, please visit northernrailway.co.uk/stations and select the station you are travelling from, or message us @northernassist on X (formerly Twitter).
      If you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting northernrailway.co.uk/delayrepay #NorthernUpdates

    Engineering works (3)

    • Last Updated 13/04/2024 01:08

      Planned engineering work will take place between Hexham and Brampton Cumbria from 22:30, Sunday 21 April 2024 to 05:30, Saturday 27 April 2024.
      All lines will be blocked.
      All services will be revised.
      Carlisle Newcastle and beyond: Trains will start from Hexham.
      Newcastle and beyond Carlisle: Trains will terminate at Hexham.
      Buses will be provided between Carlisle and Hexham in both directions.
      Customer Advice:
      Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
      Please allow extra time for your journey, and please check station information posters for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 15/04/2024 00:01

      Planned engineering work will take place between Blackburn and Todmorden/Hebden Bridge on Monday, Tuesday, Wednesday and Thursday, from 22:55, Monday 22 April 2024 to 06:05, Friday 26 April 2024.
      All lines will be blocked.
      All services will be revised.
      Monday to Thursday:
      The 2019 Blackpool North to Leeds service will terminate at Bradford Interchange. Onward train services are available.
      The 2123 York to Blackpool North service will terminate at Hebden Bridge. A bus will be provided from Hebden Bridge to Blackpool North.
      The 2202 Blackpool North to Leeds service will terminate at Accrington. A bus will be provided from Blackburn to Leeds.
      The 2220 York to Blackburn service will not run. Customers from Leeds should travel on the 2242 Leeds to Manchester Victoria service to Hebden Bridge. A bus will be provided from Hebden Bridge to Blackburn.
      The 2238 Preston to Colne service will terminate at Blackburn. A bus will be provided from Blackburn to Colne.
      The 2303 Manchester Victoria to Blackburn via Todmorden will not run. Customers should use the 2323 Manchester Victoria to Leeds service to Todmorden. A bus will be provided from Todmorden to Blackburn.
      Tuesday to Friday:
      The 0552 Colne to Preston service will start from Rose Grove. A bus will be provided from Colne to Rose Grove, departing Colne at 0530 to connect with the train at Rose Grove.
      Customer Advice:
      Normal journey times are extended by approximately 60 minutes. Please allow extra time for your journey.
      Please allow extra time for your journey, and please check station information posters for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

    • Last Updated 19/04/2024 04:36

      Planned engineering work will take place between Manchester Victoria and Stalybridge on Monday, Tuesday, Wednesday and Thursday, from 23:55, Monday 22 April 2024 to 06:25, Friday 26 April 2024.
      All lines will be blocked.
      All services will be revised.
      Tuesday to Friday:
      The 0619 Stalybridge to Manchester Victoria service will be replaced by a bus throughout.
      The 0622 Manchester Victoria to Stalybridge service will start at 0633 and run later than normally advertised throughout.
      Customer Advice:
      Normal journey times are extended by approximately 30 minutes. Please allow extra time for your journey.
      Please allow extra time for your journey, and please check station information posters for the location of the bus pick up points.
      For customers requiring mobility travel assistance please call us on 0800 138 5560 (Text Relay 18001 0800 138 5560).

  • All other routes have a good service. For live updates see our journey check page.

Stations

  • The Ticket Vending Machine on platform 1 is out of order.

    Customers who require a ticket are advised to purchase from the Northern App or from the ticket office. During the hours when the ticket office is closed and you wish to pay using cash, please purchase your ticket from the conductor on board the train.

  • The ticket office will be closed from 15:00 on 23/04/2024 until the end of the day at Appleby station.

  • The ticket office will be closed :
    From 17:30 on 19/04/2024 until the end of the day
    From 11:00 on 20/04/2024 until the end of the day
    From 12:45 on 21/04/2024 until the end of the day
    From 12:45 on 22/04/2024 until the end of the day
    From 12:45 on 23/04/2024 until the end of the day
    From 12:45 on 24/04/2024 until the end of the day
    From 12:45 on 25/04/2024 until the end of the day
    From 12:45 on 26/04/2024 until the end of the day
    From 12:45 on 27/04/2024 until the end of the day at Atherton station.

  • The ticket office will be closed from 13:15 on 23/04/2024 until the end of the day at Barnsley station.

  • Barnsley station is currently unable to issue tickets due to a loss of internet access.
    Would conductors please ensure that a full range of tickets are offered to customers boarding a service at this station.

  • The ticket office will be closed from now until the end of the day at Beverley station.

  • At Blackpool North station, the following issues have been reported:
    The automatic ticket barriers are not in use.
    The customer information system at the station is out of order.

    Customers are advised ticket checks are in place at this station.

  • Step free access will be unavailable at the station between Platforms 4 and 5 and the rest of the station from 06:28 on 25/03/2024 until further notice at Bolton station.

    Lift upgrades will be taking place at Bolton station from Tuesday 12th March. Customers travelling towards Preston, Blackpool and Cumbria will need to travel via Salford Crescent for step-free access. Customers are advised to use the lift to platforms 1 and 3, to travel to Salford Crescent and use the step-free access there to head northbound. We advise customers (where possible) to book assistance in advance on 0800 138 5560. Extra staff will be at the station to offer assistance.

  • The lifts will be out of order from 04/04/2024 until further notice at Bradford Forster Square station.

  • All toilets are out of order at Bradford Interchange station.

  • At Broad Green station, the following issues have been reported:
    The ticket office will be closed from 05/01/2024 until 30/06/2024.
    Ticket Vending Machines are working correctly.
    The station is staffed from 06:30 until 18:30 each day to offer assistance to customers.
    Due to station refurbishment works, the subway linking Platforms 1 and 2 is now closed until further notice.

  • The ticket office will be closed from 06:00 on 27/04/2024 until the end of the day at Bromley Cross station.

  • The ticket office will be closed from 06:00 on 23/04/2024 until 23:59 on 26/04/2024 at Burnley Central station.

  • The lifts will be out of order between platform 1 and platform 2 & 3 from now until further notice at Carlisle station.

  • The ticket office will be closed from 06:20 on 23/04/2024 until the end of the day at Congleton station.

  • The ticket office will be closed :
    From 18:00 on 22/04/2024 until the end of the day
    From 18:00 on 23/04/2024 until the end of the day
    From 18:00 on 24/04/2024 until the end of the day
    From 18:00 on 25/04/2024 until the end of the day
    From 18:00 on 26/04/2024 until the end of the day
    From 18:00 on 27/04/2024 until the end of the day at Daisy Hill station.

  • The ticket office is unable to accept card payments at present.

  • The ticket office will be closed from 06/04/2024 until 30/06/2024 at Dinting station.

  • The ticket office will be closed from 05:40 on 24/04/2024 until 15:05 on 24/04/2024 at Earlestown station.

  • The ticket office will be closed :
    From 05:00 on 24/04/2024 until 14:55 on 24/04/2024
    From 14:55 on 25/04/2024 until the end of the day at Edge Hill station.

  • The ticket office will be closed :
    From now until the end of the day
    From 06:20 on 23/04/2024 until the end of the day
    From 06:20 on 25/04/2024 until the end of the day
    From 06:20 on 26/04/2024 until the end of the day at Flixton station.

  • At Gathurst station, the following issues have been reported:
    Owing to wet and slippery platforms passengers should take extra care.
    Due to recent flooding on platform 2, the waiting shelter will remain closed and the help point located on platform 2 will not be in service. There is a shelter and help point located on platform 1 for customers to use.

    Customers are advised to take additional care when boarding and alighting at Gathurst due to recent flooding on the platform. Customers are advised to travel in the front carriages of the train when boarding and alighting at Gathurst.

  • The ticket office will be closed from now until the end of the day at Goole station.

  • The ticket office will be closed :
    From now until the end of the day
    From 13:00 on 20/04/2024 until the end of the day
    From 13:00 on 21/04/2024 until the end of the day
    From 13:00 on 22/04/2024 until the end of the day
    From 13:00 on 23/04/2024 until the end of the day
    From 13:00 on 24/04/2024 until the end of the day
    From 13:00 on 25/04/2024 until the end of the day
    From 13:00 on 26/04/2024 until the end of the day
    From 13:00 on 27/04/2024 until the end of the day at Grange-Over-Sands station.

  • The ticket office will be closed from 17:30 on 23/04/2024 until the end of the day at Guiseley station.

  • The ticket office will be closed from 12:30 on 23/04/2024 until the end of the day at Hadfield station.

  • The ticket office will be closed from 06:00 on 21/04/2024 until 23:59 on 28/04/2024 at Hag Fold station.

  • The ticket office will be closed from now until the end of the day at Halifax station.

  • The ticket office will be closed :
    From 12:50 on 23/04/2024 until the end of the day
    From 12:50 on 25/04/2024 until the end of the day at Heald Green station.

  • The ticket office will be closed :
    From 07:00 on 20/04/2024 until the end of the day
    From 05:00 on 26/04/2024 until the end of the day
    From 05:00 on 27/04/2024 until the end of the day at Hindley station.

  • The ticket vending machines are out of order at Horden station.

  • The ticket office will be closed :
    From 13:00 on 22/04/2024 until the end of the day
    From 13:00 on 27/04/2024 until the end of the day at Kirkham & Wesham station.

  • The ticket office will be closed from 06/04/2024 until 30/06/2024 at Lea Green station.

  • The Disabled toilets are being refurbished and are not available to use at Manchester Victoria station.

  • The ticket office will be closed from 05:00 on 23/04/2024 until the end of the day at Morecambe station.

  • Owing to uneven platforms passengers should take extra care at New Mills Newtown station.

    Please take extra care when on platform 2, this is due to a loose copping stone.

  • The ticket office will be closed from 06/04/2024 until 30/06/2024 at Northwich station.

  • The ticket vending machines are out of order at Nunthorpe station.

  • The lifts will be out of order between the station entrance and platforms from 08:43 on 22/04/2024 until further notice at Poulton-Le-Fylde station.

  • The ticket office will be closed from 15:00 on 24/04/2024 until the end of the day at Rainhill station.

  • The lifts will be out of order between platforms 2 & 3 and the rest of the station from 06:05 on 02/04/2024 until further notice at Roby station.

    Customers who require step free access at this station should speak to a member of staff, or contact the Northern Customer Experience Centre on 0800 200 6060 for further assistance.

  • The ticket office will be closed from 14:45 on 25/04/2024 until the end of the day at Roby station.

  • The ticket vending machines are out of order at Shildon station.

  • Owing to uneven platforms passengers should take extra care at St Annes-On-The-Sea station.

  • The ticket vending machines are out of order at St Helens Central station.

  • The ticket office will be closed from 17:00 on 23/04/2024 until the end of the day at Sunderland station.

  • The ticket office will be closed :
    From 15:15 on 24/04/2024 until the end of the day
    From 15:15 on 25/04/2024 until the end of the day at Warrington West station.

  • The ticket office will be closed :
    From 14:30 on 21/04/2024 until the end of the day
    From 14:30 on 22/04/2024 until the end of the day
    From 14:30 on 23/04/2024 until the end of the day
    From 14:30 on 24/04/2024 until the end of the day
    From 14:30 on 25/04/2024 until the end of the day
    From 14:30 on 26/04/2024 until the end of the day
    From 14:30 on 27/04/2024 until the end of the day at Whitehaven station.

  • The ticket office will be closed :
    From 13:30 on 23/04/2024 until the end of the day
    From 13:30 on 25/04/2024 until the end of the day at Windermere station.

  • The ticket office will be closed from now until 07:00 on 29/04/2024 at Woodsmoor station.

Passenger Information during Disruption

Feedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important.

Customer information pledges

Whilst we always try our best to make your journey as simple as possible, we understand that, sometimes things don’t always go to plan when travelling by rail.

Customers across rail industry, tell us that this is an area, we need to improve, which is why Northern has been working closely with other train operators, Network Rail and the Rail Delivery group as part of the Smarter information programme.

The Smarter information programme

This programme aims to achieve a step change in customer experience through providing you with improved information, when and how you wish to receive it.

Across the rail industry, we have now agreed a set of pledges, which outline what you can expect, before, during and after your journey.

What do the Customer Information Pledges say?

The customer information pledges

  • Show we care by listening to our customers and putting their needs first
  • Commit to a set of guiding principles that will bring real consistency to customers who choose to travel by train
  • Bring together best practice from across the rail industry and other industries, to support you during disruption, enabling you to get to your destination as quickly as possible

You can view the Rail Delivery Group customer information pledges here

ISC service mark badge

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.

Northern App

Streamline your journey and get tickets straight to your phone. Making your journey contact-free.